tansclub.comReviews of tansclub.com

Response from tansclub.comNov 14, 2023

Hello Steven Thank you for taking the time to write a review, We reviewed your case and found that we received an order from you Wednesday Nov. 1st at 8:28 am. The packing department found that we were short on an item that was selected. We emailed you on Wednesday Nov. 1st at 10:21 am advising you that we had 3pc. out of the 5 pc. of the 3 Hole Dark Green Ski Mask's. We also offered you available color options for you to choose from. We received your response 2 days later, On Friday Nov. 3rd at 9:34am you replied back with , "Charcoal works for me" Unfortunately we were unsure if you would like to keep the 3 pc. Dark Green or take all 5 pc. in Charcoal. We proceeded to email you back on Friday Nov. 3rd at 9:39 am asking you if you would like to keep the 3 pc. Dark Green and add the missing 2pc. Charcoal or replace all 5pc. to Charcoal. On Saturday Nov. 4th at 11:47 pm we received your reply requesting you would like the missing pieces replaced. On Monday Nov. 6th when we came back to work, we found that we only had 1 piece of the 3 Hole Charcoal Ski Mask, we sent an email at 10:09 am. We apologized for the mistake and email you more color options. We did not receive a reply and emailed you a follow up email on Thursday Nov. 9th at 11:14. On Friday Nov. 10th at 12:38 pm we received a reply stating "I already responded. the charcoal ones work fine" Please keep in mind that our inventory keeps changing while we are helping customers with other alternatives. Your order would have been finalized easier and sooner if you had made timely response. Thank you Tansclub.com

Response from tansclub.comNov 2, 2023

Hello Eric, Thank you for Feedback We received your order on Tuesday October 24th at 2:38 pm which is after our downloading time . We sent you an email on Thursday October Thursday October 26th as we were backed up with orders. We notified you that the item was out of stock and offered your options. We receive your email on Thursday October 26th with a request to cancel the order. We emailed you a cancellation confirmation email shortly after. We apologies for the inconvenience. As a wholesaler, we find it challenging to keep up with inventory when all items are being sold. We are unable to keep up at times. We do acknowledge that this is not an excuse and we do understand that their is room for improvement. We apologies for the inconvenience this has caused you. Thank you Tansclub.com

Response from tansclub.comSep 29, 2023

Hello Amy Thank you for contacting Tansclub.com We apologies for the late reply, Unfortunately we found that your email was in our Spam Box. After receiving your 1star bad review on 9/28, We found that we received your email on Tuesday Sept. 26th. Unfortunately as mentioned your email was received in our spam box. we were not notified in any other way about your concern. We then received a 1 star review on 9/28, we feel that we did not have an opportunity to reply. After reviewing your concern we found that the overlocked edge bandannas are like the Dark Brown Bandannas. They has a basic hemmed edge and a up and over the edge stitch which we call the Over-locked Stitch. The Turquoise bandanna has the edge of the material folded over and then has a basic stitch which we call it hemmed stitch. Based on the order and what the images show, the items are correct. Please let us know if you have any questions. Thank you Thank You Tansclub.com

Response from tansclub.comMar 6, 2023

Hello Lisa, Thank you for your feedback Thank you for reaching out, we do assist customers with these issues and contact FedEx to get more information. We have looked into the concern and found that FedEx made a delivery attempt and found that no one was at the location. According to the tracking details, the package is being held at your local FedEx hub for pick up. We will contact FedEx to update you with that information. Thank you Tansclub.com ========================================= UPDATE Hello Lisa We called and spoke to FedEx and as of today they are unsure as to what is happening with your package. The FedEx rep. I spoke to started a Tracer on the package, Here is the case number C-101169849 I will reach back out later today to get more updates. I will be sure to keep you posted. Please let us know if you have any other questions. Thank you Tansclub.com =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- UPDATE We received a reply from FedEx and found that they are backed up with packages at this time. We will keep you posted with any updates when they become available. Thank you Tansclub.com =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Most Recent Update Hello Lisa We hope all is well, here is all the update information on your order: We received your order on Sunday February 26th 2023. We found that your package shipped on Monday February 27th 2023 via FedEx Ground. On March 5th 2023 you notified us through Trustpilot Review that you have not received your package. We tracked your package and looked into the details and according to FedEx they made a delivery attempt on Thursday March 2nd 2023 at 7:15 pm. According to FedEx no one was at the location at the time of the delivery attempt. We notified FedEx and started a tracer on the package, case # C-101169849. On March 6th we received an email from FedEx indicating that they are looking into the case and found that the local hub was extremely backed up. FedEx also advise if the package was not located by of before Friday March 10th that we should submit for a Lost Package or Non Delivered package Claim. On Friday March 10th, we submitted the Lost Package, Non Delivered Claim # C-101742870. On Tuesday March 14th, FedEx Confirmed the packaged was lost. We have issued the refund today Tuesday March 14th 2023 back to your Master Card. We are sorry for the inconvenience, and we truly appreciate your business, and hope that we are able to serve you in the future. Please let us know if you have any other questions or concerns, we will be happy to assist you. Thank you Tansclub.com

Response from tansclub.comMar 6, 2023

Hello Travis, Thank you for your feedback. We have looked into your concern and found that because we are a wholesaler, it is difficult to keep track of inventory while items are being sold. Please keep in mind that once an item goes out of stock, we notify the customer right away. We found that we reached out to you with this matter the next day the order was placed. We reached out a few more times a few days later. We received your response 6 days later. Thank you Tansclub.com

Response from tansclub.comJan 9, 2023

Hello Daylee Thank you for contacting Tansclub.com... We have looked into your concern and found that your order was not cancelled at the time you submitted your review. We proceeded to ship your order and found that the card declined. We made several attempts to contact you. We have not received a reply on how you would like to handle your case. We were forced to cancel the order as the authorization on the card has expired. If the order is still needed, you are welcome to visit our website and submit a new order, we will gladly ship your order as quickly as we could. Thank you Tansclub.com

Response from tansclub.comAug 16, 2022

Hello Lance Thank you for contacting Tansclub.com... We have looked into your concern and reviewed the order details for your order. We found that 3pc. of 27x27 Polyester Solid Royal Blue was ordered. We have attached a copy of your invoice down below. You are welcome to make a return and submit a new order for the item needed. Based on your feedback, it was indicated that you needed cotton. Here is a quick link for the 27x27 Premium Cotton Solid Royal Blue in the piece section https://www.tansclub.com/27prsocobapr.html We hope that this information has been helpful, please let us know if you have any other questions. Thank you Tansclub.com