tandemdiabetes.comReviews of tandemdiabetes.com

Unacceptable. Phone wait times have drastically increased to the point it's clear they have grave internal problems and shoddy customer service investment. The G7 is abysmal. Only positive is very quick set-up times, but a wide range of other problems (out of range, no code, off the scale readings etc) renders this device beatable by all else on the market. I want out!

This company and its associates that are supposed to help patients in the field do NOT provide support at all.

My pump started having issues about a month ago with the battery not holding a charge very easily. I would charge it to 100%, but when it would reach 50% or so it would quickly drop down to 10 or 15% and then sometimes from that 10 or 15% down to 1-5% before shutting off. Then I have to reintroduce the cartridge as well as prime the tubing, which wastes a minimum of 10 units because you have to prime the tubing even though it doesn't need to be done again. The latest issue is last week I got a few errors stating my cartridge needed replaced; finally the 4th time I tried it accepted the cartridge. My pump is under warranty until 2026, but tandem does everything they can to not honor that warranty. I spent 20 minutes answering questions such as "did your sugar goes high during that time?" Of course it went high since my pump wasn't working to give me insulin. How high did your sugar go. It just read "high" because it was over 500. What did you do when it read that high? I have myself insulin. Stupid questions to frustrate the patient so the patient gives up talking to them because a brick wall would understand better than tandem customer service. I really want nothing to do with this company anymore. I'm hoping Omnipod will be able to help me leave this horrible company, Tandem. My advice to anyone reading this is to avoid Tandem and use Omnipod. I say that without ever using Omnipod, but they have to have better customer support than Tandem!

The customer service is horrible. My pump stopped working and they told me I'd get a new one the next day. They didn't ship it and can't tell me why. I was with Medtronic for 35 years. They were much better with their service. Very unhappy

I have had the Tandem Mobi for less than three months and it has already burnt out the motor and it had to be replaced. Additionally, I landed in the hospital due to inconsistencies with the pump. I have tried to return this product for over a week, and they said they submitted the return. Haven't heard back from my local rep as she is probably upset to lose some commission and also the technical support team has been less than helpful, except for one person Shane. I have asked them to send me cartridges also because I will completely out tomorrow, and they shipped it ground so I will be without a pump for a few days. This is very dangerous and should be addressed. I have tried everything, even trying to post on their twitter for help. No reply. If anyone has any other ideas please let me know, I really need help. Thanks.

BEWARE. My wife tried to upgrade to Dexcom G7 with her t-Slim pump but couldn’t due to the fact that her pump warranty had just expired and the software release on her pump was not current. Tandem would not offer her any support !!!

Tandem Lego type syringes and cartridge screw type connectors are just junk.Be prepared to lose insulin in the exploding weak connections! Tandem customer servicecwill graciously refer you YouTube and "Resource Guides" that provide no useful information. This used to be a 5 star company. Medtronic has another new customer.

The tandem source online portal is a joke, as well as their customer service. I haven't been able to order supplies online due to some error, and when I call Tech Support like they recommend, they just ask me to clear cookies and switch browsers a couple times. Then they say a Tech Support rep will reach back out in a couple days. No help at all, and then when I call to order supplies, they aren't available on weekends.