tandemdiabetes.comReviews of tandemdiabetes.com

I have been a type 1 diabetic for 30 years. I have been on insulin pumps since 2000. I have used Disetronic, , Minimed, Omnipod and now Tandem T Slim X2. I have been using the T Slim for almost a month paired with Freeztyle Libre 2 Plus. This has been a disaster from the start. I began with an educator who taught me how to set up the pump. She told me that this pump will now pair with Freestyle Libre 3 Plus. That was wrong. I got my prescription and then figured out it wouldn’t work. Fortunately, CVS allowed me to exchange for a new prescription of Libre 2 Plus but a pain anyway. I had 4 infusion sets that have crimped immediately upon insertion. As of 9PM last night , my glucose remained in the upper 300s. This morning, I was able to get it down to normal (126) by taking a huge, abnormal bolus and exercising. I changed infusion sets and insulin and reinserted. It is in a place on my stomach that I haven’t used in years. My glucose continues to climb above 200 now. To make matters worse, the CGM is useless. It keeps saying that the sensor is out of range even though they are inches apart and facing each other with no obstruction. I think this is by far the most useless pump I’ve ever used. If you are planning to get one of these, look on the internet at other reviews. I’d be better off on shots.

Terrible terrible company that profits on diabetics and offers less than the bare minimum. The pump itself works great, but good luck getting supplies. They lie about fixing your orders and how prescriptions work. They constantly send my supplies to the wrong address and overcharge me. I will be switching to Omnipod because I cannot deal with such a corrupt company while trying to manage my health. Their “portal” is literally useless and does absolutely nothing. You have to call and be on hold for an hour just to ask for more supplies, where they will lie about how prescriptions work.

Do not like:( I choose shots over this pump. Takes too long to refill and overall “too much”. Sites aren’t sticky enough either. I’ve had Disetronic, Animas, Medtronic, OmniPod before and this is not comparable. I stopped using after 1month, and that was generous. I would choose any of the above before this one

I'd give 4 stars for the staff assistance but 1 star is for the T-slim pump - it's decades behind, it takes 20 mins to change. It involves actually having to refil the insulin using a giant syringe and having to pull out air from the cartridge, - if I'd known this I'd never have chosen it. Antiquated.

Tandem promised my diabetic daughter that she would have her supplies today as we paid overnight shipping to do so. She leaves for college which is several hour away and we have no supplies. No communication AND I was charged for overnight and promised and I have nothing!

I have been with tandem for 6 yrs now and the company seems to be on a downward spiral. Over the past year I have had to call technical support 3 different times and have 3 different pump replacements. Each time I have had to contact them the kind of service and the demeanor of the reps has gone from bad to worse to horrible. I now am having an issue with the infusion sets not staying on and this took two different calls and the last rep was so short and snotty, I am beginning to consider going back to Medtronic.

I have never experienced this poor customer service in my life. I needed a rush order and was misinformed by the customer service agent on what was the best method for expedited shipping. I called back a few days later after my order has still not arrived and was hung up on by the agent, who blamed me for this issue. When it comes to medical supplies, provide a better level of support.

Tandem has a fairly good product, however their customer service is awful and uncaring. I had an issue a few months back. Fairly simple thing. They stated they would replace the product that was problematic and wanted me to send the malfunctioning product back. I received one email from them asking for their product back but was never sent anything. So, I called, and they said they would make it right and never did. Whatever. Just a sign of how they deal with customer issues.