tandemdiabetes.comReviews of tandemdiabetes.com

Have had this pump For four long years. Had to buy separate case with rotating clip otherwise it is upside down when you try to use it. Touch screen is awful constantly goes blank. Total fiasco trying to change a set with the million and one loops To jump through and barely holds a connection to G6 sensor for more than 5 mins. Tonight the pump failed. Bluetooth went down, and then stopped working. Called Tandem and they simply had an automated voice directing me to email before cutting off. There is no longer a 24/7 service so Lucky I have back up pens. When I was with Medtronic they had no issue sending replacement pump within 12 hours but it will be two working days before I even get a response.

A total nightmare to get my prescription. Before Tandem to get it was a smooth process. Half month passed and nothing has been done.

Type 1 diabetic 51 years, insulin pump user for 25 years. My 2nd Tandem Tslim pump malfunctioned for months. During sleep mode, the Control IQ brain was changing my sensor type from G7 to G6 and back to G7, disconnecting and reconnecting to my CGM and would allow my BG to crash to 42 numerous times for over a year. All while I was sleeping and not touching my insulin pump NO matter how I adjusted my basal rate, this pattern repeated over the calendar year of 2024-25 I keep a note on my bedside table that says"If found dead, sue Tandem TSlim." Date listed is only one of the dates In exercise mode, with a blood sugar of 132 trending down, the Control IQ gave me a bolus to adjust blood sugar to 110, consequently I ended up at 52. These problems all began before I had the pump for a year

I’ve never written a review on anything before but tandem deserves one. Needed an upgrade to switch to Dexcom G7 and my warranty had just ended 2 weeks prior. So my doctor switched me to g7 and my pump wouldn’t support it without the update but tandem will not update the pump claiming it’s against protocols. All they care about is making more money and selling new pumps. God forbid helping the patient with simple things like an update that takes 5 minutes and cost them nothing and even if it did I would pay whatever to keep myself healthy and controlled. They can forget any future business if that’s how they view patients. All about money and that’s it. Diabetic for 31 years and this is by far worst company I’ve dealt with yet and that’s saying a lot.

I would score lower if I could. I've had the X2 system for a few years with the autosoft xc infusion sets. They're horrible, I average 1.5 days of usage and sugar levels rise. I never had these issues with Medtronic's sets, 3-4 days with theirs.

The Tslim is absolutely awful! I hate everything about it. I had a Medtronic reval for 25 years with no issues. The Tslim is cheap over-programed, crap with thousands of issues. Filling it is a prolong unnecessary process, tubing is curly catches on everything, insertion device cheap poorly made plastic crap that can come apart, requires multiple stupid unnecessary steps and is slow. The pump buttons are small, the fill port is pinpoint and poorly made. I have replaced the charge port at least 6 times the tiny rubber stopper falls off and breaks. No battery requires daily charging. The pump looses 30 to 50 units of insulin with every 3 day (cant change it keeps alarms), a total expensive waste. The alarms are maddening, constant, redundant, Unnecessary, obnoxious!! My A1c is higher with this pump. The AI is horrible! You cannot individualized settings. So 110 is universal BS. so if 112 auto corrects and hypoglycemia. The 5 hour window for insulin on board horrible, should be 3hrs. I wouldn't recommend this pump to anyone. I am T1D 50 yrs, and a RN familiar with pumps and the processes of diabetic management. The Tandem App is a joke. The pump is 6 inches from phone and disconnects multiple times a day. It requires reconnecting the Bluetooth 10 times a day. Customer service is slow from overseas, and they read you repetative cue scipted sheets with every call. After you hold 60 min to connect. The artificial intelligence prevents optimum management in my opinion. Overall the pump needs comprehensive reevaluation and redesign. I am counting the days until my insurance allows me to change pumps. I will discuss going back to injections. The Tandem sites leave scars and irritation so thats also not site tandem benefit for me.

After using the Mobi for one year I'm looking to switch. The infusion set I use is on back order and no one from Tandem cannot estimate how long it will last. The only thing they can do is send me a different infusion set with a tube 18 inches longer than I need or use. They need a new CEO!! Now.

I have tried to get and use this pump twice. There won’t be a third time. I have never made it to actually using the device. The first time was a failure when the company representative simply dropped the ball over and over to the point that I became obvious that no matter what I did the pump was not going to happen. This time I have no idea what is going on. The pump showed, the supplies have not. There was a company rep that was sending me unsolicited texts and emails UNTIL I started questioning things. It became very obvious very quickly that she was working an angle that I didn’t like or approve of. When I made that known to her she was no longer “Johnny on the spot”, threw a customer support number my way and became a ghost. If this bad experience would have happened once I could write it off as a bad person, but it seems to be the norm with this company.