tandemdiabetes.comReviews of tandemdiabetes.com

About every 3 months for the last 6 months they will tell me my insurance is not active. Thing is , it’s been active and is paid for , but it’s been without fail. I know they are telling me a lie each time. I use my health insurance for other health issues, never have had a problem. They also have went down to only two insulin site options. T-sure sites, they won’t be supplied for 2026 and for the foreseeable future. Which is frustrating. Dexcom and tandem combo helped my blood sugar, but I don’t know who tandem sold out too? But , your quality went down. Your customer service tonight , it left me in tears. She kept angrily sighing to the point I cried uncontrollably. I never wanted type 1 diabetes. And your service left me wishing the worse for me. I should have stayed with Medtronic, they actually cared.

I called this company looking for information about their products. The person I talk to was completely un knowledgeable. Been waiting almost 2 weeks for a return call. Nothing yet. Typical Company just cares about selling products and that’s it .Just making 💰 money 💰 and profit could careless about the well-being of their patients typical Company hirers people that are not remotely qualified for the job first off second off they do not even care about you. One bit never get back to you. That tells you everything about this company. Only thing this company cares about is profit and money and that’s it. That’s why they have the score that they have on reviews on Trust pilot

The pump and app are terrible! I need to run my blood sugar higher than is usual. I aim for 7 to 8 mmol/L. The pump has a fixed target of 6.1 so it is constantly trying to lower my blood sugar and I am constantly fighting it for higher blood sugar. The insulin duration is set to 5 hours. My insulin is gone in about 3.5 hours. This means that when it calculates my bolus it assumes I have some insulin on board which I don't. Thus all my insulin boluses that are calculated by the pump are incorrect. The app will not allow you to cancel the incessant.beeps and Buzz's from the pump (which you can't turn off) so you have to dig the pump out to cancel. The app doesn't allow split or extended boluses. It is not fit for purpose. Oh, I nearly forgot, it frequently looses connection to the pump and you have to go into settings on your phone, force stop the app then start again to reconnect. Plus, the app kills the phone battery. My phone reports that over 50% of it's battery power is used by the app. Tandem need to go away and redesign the product so that it's fit to sell. I am due a new pump in the next year or so and it won't be a Tandem.

I have been diabetic for 32 yrs, and on a pump for 20 years. My bad review is strictly based on the fact that my tandem pump malfunctioned on Tuesday night, and I can’t charge it, so it’s completely dead. I immediately called the company but I apparently missed the window of having the pump shipped out that night, by 20 minutes. The cutoff is 7pm pacific time. You would think they would make an exception for this type of situation. Anyway, they told me it would be shipped out Wednesday, and shipped overnight. I called them Wednesday when I didn’t receive a tracking number, that they stated I would be receiving. On my second call, later that day, they told me that the order wouldn’t go out until Wednesday at 7pm, when all their shipments go out. It is now Thursday, and I still don’t have a tracking number! They have no sense of urgency! I have needles at home from 20 years ago, before I was on a pump, but if I didn’t, I would have needed to go to the hospital. Also it is much more difficult to control your blood sugar when you only have short acting insulin. I’ve been having to give myself about 10 shots a day. I didn’t have an issue with the pump itself, although it does take awhile to fill, my Medtronic pump was better in that aspect, but I left Medtronic because I didn’t like their early versions of the CGM. I love Dexcom. But I have to say that Medtronic was great when I had an issue with one of their pumps, I had a new pump early the next morning. Once again, I am so disappointed in Tandem regarding this, and for me this is a deal breaker. I will be looking for a new company when this pump is off warranty.

Tandem Infusion sets are the WORST!! I NEVER get 2 days worth of usage. I get OCCLUSIONS EVERY 4 seconds!!! I've had 2 OCCLUSIONS within 8 hours and using 2 different infusion sets. What a waste of my money AND the amount of insulin I waste priming & dealing with high blood sugars that NEVER should have happened. My blood sugars used to be good. TANDEM IS A NIGHTMARE! I'm waiting for the 7 day infusion sets & hoping it will give me more hope with T products!!. I'm ready to go back on shots with the way Tandem infusions have not worked & I've been on an insulin pump since 1992. This is unacceptable!!! This rating asked for the date experience. I've called TANDEM 27 plus times since August. So it is an almost everyday nightmare/experience. I don't call customer service evrry time because you are on the phone for over an hour. Waste of MY time and my money!!

Please be very carful with the T-Slims. And the Tandem app. POOR connection issues, alerts will not sound, constance glitches, and customer service is an absolute joke. Not sure which one cause this the app or the pump, but my pump decided to give me 20 units of insulin. So me and my kitchen became real good friend real quick. Called Tandem and the told me that I did it on purpose and they would not help me.

Seeing as Ive been unable to even order a pump bc their customer service has been horrible, I will not be going with a Tandem pump. I think my experience so far tells me all I need to know. I can’t even speak with a rep who know what they are doing and no one calls you back. I told them my pharmacy insurance (not my medical) will cover everything and they insisted it was going to be over $1,500 and wanted to take my payment right away. I spoke with my insurance right after and was told I shouldn’t be paying anything. It’s 100% covered. What a scam.

I've called technical support 4 times in 3 months. Spent over an hour on the phone each time. My problem is not solved and my pump does not function properly. I was told that support was unrivalled and that they would look after me as a client. The pump cost $6000. I feel abandoned by Tandem. "Tandem DOES NOT Care"