tandemdiabetes.comReviews of tandemdiabetes.com

My experience with this service was disappointing. I encountered several issues that made it difficult to rely on, and getting assistance when problems arose was frustrating. Communication was slower than expected, and the solutions provided did not fully address my concerns. For a service that plays such an important role, I expected better reliability, clearer support, and a smoother overall experience. Based on my experience, there is significant room for improvement.

I wish I could give this place zero stars. I was chatting w/ a dear friend tonight. She told me Tandem Diabetes Care (TDC) charged her ~$650 for a three-month supply insulin infusion set (IIS)... she found out later from her insurance company she should have only been charged $22 for the set; insurance urged her to contact TDC immediately for her $600 refund. She has called TDC a few times and still has yet to receive her refund.

After using TruSteel for many years, I had to use Autosoft because of the global shortage. The first think I noticed is the really poor design making me loose a lot of insulin by always have to fill a long tube. I was using 32in tubing with TruSteel because the Dexcom sensor signal is really bad and I have to move my pump from side to side on every site change. Autosoft offers 23 and 43in tubes. I ordered 43in thinking 23in would be too short, but with the poor design, I had to lose 18 insulin units only to get the tube filled. And since there's no way of changing only the needle part, I'll have to lose the same quantity on every site change!! I may use the 23in tubing , but I would still lose 8-10 units everytime. Do they understand that insulin is actually the only important part of the whole process and that everything else is simply optional helping stuff? For me, 10 units of insulin is what I need for my basal in a 12h period. As soon as TruSteel gets back, I'm not gonna buy this brand again.

Worst pump I've ever had. Can't silence the alarms, trying to reorder supplies is a joke, 1 out of 3 infusion sets actually works, and the AI is infuriatingly incompetent. My blood sugar is either rising above 300 or dropping below 40, never just in range. I had to buy 3 boxes of sites off a third party site, in my 28 years of being a type 1 diabetic I've NEVER had to buy supplies out of pocket, nevermind three separate occasions. I'm sick of pouring time, money, and energy I do not have into something that shouldn't be a problem in the first place.

Software update leaves you hanging. This is my life in the balance don't make me google to figure out how to get my pump working again after update.

I really like my Tandem T:slimX2 pump and the control IQ algorithm. My pump failed in January of 2026 and was still under warranty. They shipped me a new one. I thought that would reset the warranty, but it did not. I could not purchase an extended warranty. They want me to purchase a new pump when the replacement works just fine. Now in May of 2026, I find the pump is 3 days out of warranty. I wanted to update the version so it would be compatible with Dexcom 7 15 day sensor, but of course my pump version is 7.10.2 when 7.10.4 is needed. I cannot update the software since out of warranty. REALLY? VERY BAD BUSINESS. If you are considering doing business with this company, please know this upfront. They make you buy another pump for software updates even if you pump is a newly replaced based on original pump that has failed. I guess it's all about making money.

Shame on you. You should NOT be distributing the ultrasoft 90, it does not work, it's failure rate is dangerously high and I have had the worst readings of my life while using it. It is so demoralising and I resent your atitutde of milking diabetics so that you can fill your coffers. Make a viable product, or simply bow out and let someone else develop it.

A few things they forgot to tell you. One is after your insurance pays for the pump, you will end up renting their product for 79 dollars a month??????? If you stop using it they will NOT refund your money for thousands of dollars in supply left over. After 30 days you are stuck. As far as their support there isn't any because they have no idea how the product really works. What ever you do >>> DO NOT GIVE THEM YOUR CREDIT CARD NUMBER. If they screw up and charge you wrong the only way to get your refund is to file fraud charges. When you no longer want their product or service plan on getting threaten by their support. Bottom line is they could really care less other than where is their money.Biggest thing is they are WAY over priced on their meter and products.5000.00 for a meter and supply in this day and time is unreal, but if you like it just bend over and ask for another because they have they part down pat.