tandemdiabetes.comReviews of tandemdiabetes.com

Pump not working correctly for three days and Tandem does nothing to resolve the problem. This is not the first time my pump had to be replaced this year I am on number five. Avoid Tandem Like The Plague. Tandem Makes Living With Diabetes WORSE.

The pump is pretty good but the customer service is the WORST I have ever encountered. My pump stopped working and I have waited three times on hold from 45 to 90 minutes and have never been able to talk to a person. I was with Medtronic more than a decade and I think I may have to return because when your pump malfunctions you need help, and I just can’t seem to get it with tandem

Nothing good to say here. I tried to verbalize complaints to company independent of pump issue calls but couldn’t wait >45 minutes. 1 My pump screen continuously shuts off as I’m navigating through menus. 2 the algorithm does not learn as described. I had basal rate increases drive me to hypoglycemia most nights, one time 3 times (with glucose >150 then being dropped while I slept) 3 customer service line is unacceptable. I waited 4 1/2 hours for a callback for an issue that critical to pump function. Medtronic isn’t good but Tandem is flat out bad. Can’t trust them or the CGM algorithm.

I would only give them a negative five if I would be able to. DO NOT trust Tandem, they are horrible and the tslim is a terrible pump. I was on Medtronic and had a few bumps in the road. I paid out of pocket for my Tandem and wish I never left Medtronic. I am now on the Omnipod and am so much happier. FAR SUPERIOR product and MUCH BETTER customer care. It is so nice to not have tubes to get tangled up as well. Tandem does NOT know Diabetes at ALL!!! Don't ever use them.

If it were possible, I’d leave 0 starts. My daughter’s pump suddenly stopped working. I e been on hold for over 5 hours. I’ll send the picture to confirm if there’s a way. Still no response. I had no idea longer the usual wait times would mean an entire day…or 2…who knows.

Insulin pumps are complicated. Therefore customer service needs to be excellent. The wait times simply to speak with a rep can be 1-2 hours. My T2 pump died early on 9/22/22. I was unable to fix it with tech support and was told that I'd have a new pump on 9/23. After receiving no tracking info I was told not to worry that the pump was on its way. Friday evening at 9pm I was notified after calling and waiting hours for a response I am told that the order never processed and would now be sent on 9/24 and delivered on 9/26. The reps are polite, but I have definitely been lied to and wasted much time. I practiced medicine for 30 years and am being treated like this is no big problem. Without the pump I am unable to properly control blood sugars. I doubt that it will be here next week. I am tired of dealing with Tandem and would advise everyone not to deal there.

Agree with all previous comments, and they very wise year after year, the pump itself is ok, the customer service is beyond pathetic, And all they do is waste your time.

Terrible. Multiple times the pump quits taking a charge. I call immediately and cannot get a replacement for 2 days. Once they said it would be overnighted but then received an email late saying there was a delay due to a "system error." Pump goes dead before a replacement ever arrives. I can get same day delivery from multiple businesses but a life saving device takes 2 business days. I had a previous pump with Animas and they couriered a private pilot and plane to overnight a replacement on a Sunday. Now that was great customer service. Tandem is not worthy of one star. Every time this happens it causes me to find replacement insulin which is impossible on weekends. It is also expensive.