Terrible customer service, I have been waiting weeks to send back the X2 pump, they are VERY slow to send the Auth Code. They Just want to sell the unit, after that they ignore you.
CF
CYNTHIA F.
Horrible customer service!!!
Oh wow!!!! I don’t know where to start but pretty much the same thing going on as everybody else on here has written. I do notice that when you call up the so-called customer service, workers act very childish and accuse you of stupid things very very childish like you’re talking to a two-year-old they want to argue with you and they have to be right even though you’re the one with the Diabetes for 25, 30,35 years And my main issue was the infusion sets not working correctly it would leave a deep hole and looked infected even as I changed them out every other day. She kept telling me well go to your doctor and kept saying ma’am to me. I’m 55 years old. I think I know when I should go to the doctor and when I shouldn’t all I wanted was for them to listen to me and replace some of my infusion sets until I could find one that works good, I never had this problem in the past but I’m done I told her to F off three times and that I was going back to Medtronic.
BM
Brenda M.
Horrible customer service
Horrible customer service. You get a completely different answer every time you call. So frustrating. Wish I could go back to Medtronic. I'm even more disappointed that my Dr. convinced me to switch to Tandem. I'm sure there was a nice kickback. I guess the most thing I'm disappointed with is that Tandem doesn't give a crap they are playing with peoples lives when products that keep diabetics alive never arrive. There is always an excuse! Stay clear of Tandem!!!!
JR
julie R.
Thank you so much tandem !!!!
When I first bought tandem I was super excited for the control IQ. In the year I’ve had it, it has had two irreparable “malfunctions”. One back and June and the lady on the technical support had absolutely no idea what she was talking about, so they sent me a new pump. This morning I woke up to another one and I said that this has happened multiple times in the past few months and she tried to argue with me that the last one happened “a while ago” (June). It doesn’t seems like a while ago when my life and my well being literally depend on this pump. Thanks Tandem!!!
LI
Lisa
Stay away
Stay away! This “awesome” touch screen almost killed me! For some reason, idk why, I looked a couple minutes before heading back to work, after taking a correction of 2 until, it said 17.9 ACTIVE UNITS!! I have NO IDEA how I somehow “bumper “ this bolus into the pump, but I’m glad I happened to look at it because I had to go to the emergency room so they could give me some sugar in my veins. I know that’s not the technical term but you get my point. This is not the first time that this is happened, there was three other times where it had given me boluses that I didn’t put into the screen. Somehow I managed to bump the touch screen while I was at work where the pump was in my pocket and somehow managed to give me insulin. I am literally going back to taking shots today because I hate this pump at this point I’m gonna end up dead. I am going back to the med Tronic pump that I had 1000 times better than this crap
JE
Jenny
I strong agree with all and every one…
I strong agree with all and every one review about this Tandem Company. The clinical support teams are excellent and awesome. I have to shout out and kudos to the clinical diabetes specialist team. This team is the only group of professional and expert people. I have to say the clinical specialists team is the only team deserved a FIVE STARS. thank you to the clinical support specialists team. However, the pump is the worst pump in the entire world. The customer service is extremely nightmare, awful, nasty, no compassion, and has no knowledge forever. Particularly when it comes to order supply to run the pump, you will have to live with nightmare and waste a ton of your time to deal with the entire children attitude. Yes, it is extremely frustrated, irritated, nightmare and horrible. They don't care you die or lie in the hospital waiting to get yourself bury. All they just want your money. Every single time I reorder supply; there is no single time I don't have to deal with their shipping issue. The worst one was just last week. I placed the order 1 and half week in advance. They did not ship out until the end of second week. I got the email from supply department advised me that my supply has been shipped. They provided me the tracking #. However, three days later, I keep clicking on tracking #; UPS keeps saying "time and date delivery will be providing as soon as possible". I called supply department to report the issue. The customer service rep was extremely rude, incompetence, nasty and very unprofessional. She told me "it is not tandem issue and it is not their responsibility when it left warehouse". She told me to contact UPS. I literally told her I did and UPS told me that they have not picked up the package and they don't have the package. Evidently, between Tandem and UPS tried to point the finger each other and let customers suffering without supply to run the pump getting insulin to keep you survive. The interesting part is Tandem told me that give them two weeks to investigate to see where is the package and until they found the package and get the package return back to them. Then, they will send me a replacement package. They are all Very rude, disrespect and extremely careless for customers ‘well-being. They treat customer like an animal. Then, they turn around submit 2 claims to my insurance even though I still have not received the package. And yet, not talking about all of their employees is a liar. They all keep telling you that they will work on it and call you back momentary. However, none of them do including all of their supervisors and manager. When you talked to supervisor, they tried to talk over you and put words in your mouth. I believe Tandem just hire all of the trash and a warehouse dumpster employees. They all don't behave in the professional manner and they all don't know how to treat customer with dignity and respect.
Please don't choose this company for your insulin pump. You will be regret.
By the way, the pump trainer also is another problem.
They keep canceling your appointment again and again and try to give you all of stupid excuse.
Horrible, nightmare and awful!!!
Please stay far away from this company.
By the way, I am also on the fourth replacement pump. :((((((
SH
Susan H.
Avoid unless you have money to waste
Company tells you supplies will be one price then when reorder comes it's 3x as much. They don't tell you have to call and pay over the phone before they will ship. To make matters even worse they bill you for entire order regardless of insurance and then you have to call for a refund, in my case over $800 above what my actual bill was after insurance. They tell you they are processing it but you have to call several weeks in a row to get it done. Extremely frustrating. Unless you have hundreds of dollars to spend and or tie up I wouldn't recommend this company.
RP
Richard P.
Really bad service
Really bad service
You can’t upgrade your pump easily
They write a email to you with a upgrade number but this is not working.
Contact tandem by phone so they sent a email again with different number
Do all steps again but I gen upgrade the pump
Contact again by telephone and now they say you can wait for 2 days more because they need to contact USA for more information.
For tomorrow I need take day of from work for safety if all works correctly after that upgrade so I stay at home for nothing . And that means I need to take off a extra day again.
Bad service bad equipment
