At Talis, you can find all the pet supplies your furry, fishy, scaly, or feathered friend needs to feel happy, safe, and clean. For over a decade, our brand of family-owned stores has been serving nutrition and supplies for pets. We have the best brands of animal food at the best price. Buy from our online pet store .
Talis-us (talis-us.com) has 108 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Also known as
talis-us.com
Website
talis-us.com
Category
Pet Stores
Location
PORTLAND, Oregon
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 56% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Reached out after 3 weeks. They didn't respond on email so I called and they told me the items I ordered weren't in stock. Would've been helpful to know 3 weeks ago...
LE
Leslie
Hard to find favorite dog toy
My dog has a favorite toy that is hard to find. I found this site online and they have the toy! Ordering was easy. Shipping was slow, but it was over Christmas so may be expected. Toys came wrapped in plastic and then packed. Will shop again.
Response from Talis-usJan 3, 2026
Thank you so much for your review! We're thrilled to hear that you found your dog's favorite toy on our site—there's nothing better than making a pup happy! 🐾🎉
We appreciate your understanding about the shipping delays during the busy holiday season and are glad the toy arrived safely, wrapped and packed with care. Your feedback means a lot to us, and we’re always working to improve. We look forward to serving you and your furry friend again soon!
JD
Jeff D.
Solid experience! negative reviews here might be outdated. Seems fine now!
Had a solid experience with these guys! They had a good selection of quality items that were hard or impossible to find anywhere else. prices and shipping costs were fair. most of the things i bought weren’t available anywhere else, and were fairly bulky, so i was happy to pay something that didn’t feel exploitative and would ship domestically for a reasonable rate, and absolutely got that.
couple notes:
the website is… rough. Talis folks if you see this, it seems like your banner ads with rotating promo images are loading EVERY image at once and doing so BEFORE loading the functional elements of the page, which makes shopping pretty slow and clunky on desktop, and nearly unusable on mobile. plus it isn’t super well organized and doesn’t look polished. optimizing function/navigation/search features and cleaning up user experience might be a good thing to prioritize. it was a little frustrating to get an order together.
that said! once i had an order placed, there was ample opportunity to make changes prior to shipping, and customer service (although foreign call center based) was very helpful. there was a gap of about 4-5 days between order confirmation and shipping, which feels long compared to other big online shopping setups, but i was able to reach out during that communication gap and confirm with customer service that things were moving, and even swap out an item or two prior to shipping.
that delay, combined with some bad reviews on here, did have me nervous for a second, but 4-5 business day order processing really only seems slow relative to the mega-companies we’ve gotten used to. pretty reasonable for a smaller company. just wish that had been more communication/information in the mean time to assure me the order was in the works and give me an expectation for when i would have a tracking number.
all in all, everything was great! little slow, little clunky, but totally workable given the very solid stock and pricing. and nothing close to the horror stories of other reviews i’ve read. seems like the company is growing and maybe a rough start, but up and running now!
have ordered more since and will again. order with confidence! (and maybe a little patience!)
-jeff
Response from Talis-usDec 28, 2025
Thank you so much for taking the time to share your detailed experience with us! We’re thrilled to hear that you found our selection of hard-to-find items and fair pricing to be a highlight of your shopping experience. It’s always our goal to provide unique products and reasonable shipping options, so it’s great to know we hit the mark there.
We also really appreciate your constructive feedback about our website. You’re absolutely right—there’s room for improvement, and optimizing the site’s functionality, navigation, and overall user experience is something we’re actively working on. Your insights about the banner ads and mobile usability are incredibly helpful, and we’ll make sure to pass them along to our development team.
We’re glad to hear that our customer service team was able to assist you during the order process and that you felt supported despite the slight delay. We understand how important clear communication and timely updates are, and we’ll take your suggestion to improve order tracking and communication during processing to heart.
Thank you for giving us a chance and for your patience as we continue to grow and refine our operations. It means the world to us that you’ve placed additional orders and feel confident recommending us to others. We’re excited to keep serving you and making your experience even better in the future!
NY
Nick Y.
Order was cancelled after a week
I ordered my dog a new winter coat knowing there was a blizzard coming in a week. After receiving no shipping updates for a week, I get an email over a week later telling me the jacket I ordered is sold out and being refunded. Now my dog has refused to go outside in the snow for 2 days.
JN
Josh N.
I placed an order for cat food I needed…
I placed an order for cat food I needed in preparation for boarding him over the December holidays. This was on Nov. 1. I checked the Shop app two weeks later, and no update. A week later, I emailed and left a vm with the company. Someone called back, but didn't leave a message.
As the the time grew closer to the boarding and we were now a month and a half out, I emailed again and tried calling. This time I got a representative who was friendly enough, and explained that the company had been out of stock. I responded stating that it would have been helpful if they'd reached out to let me know earlier. I understand some delays are out of their control, but communication is key.
TT
ttn
We brought home a bag of "Backyard BBQ"…
We brought home a bag of "Backyard BBQ" dog treats from a visist to Texas. Our fur child LOVED them, so I went in search of a re-supply online. Since it's a smaller company, these treats are mostly found in smaller, boutique shops. In the end, I found Talis-us which has good pricing and also carried other flavors and some very enticing toys. I placed my order and the experience was perfect: informational emails for purchase, prompt shipping and reasonable (not over-the-top-plastic and tape!) packaging left me a happy customer. I'm looking forward to presenting the fur child with his new wreath toy for the holidays, but in the meantime he's happily munching on his new favorite treat.
Response from Talis-usDec 6, 2025
Thank you so much for your wonderful review! We're thrilled to hear that your fur child loved the "Backyard BBQ" treats and that you found our selection of flavors and toys enticing. It’s always our goal to provide a seamless shopping experience, from informative updates to eco-friendly packaging, so it’s fantastic to know we hit the mark for you.
We hope your fur child enjoys the holiday wreath toy as much as the treats—it sounds like a festive surprise! If you ever need more treats, toys, or anything else, we’re here to help. Thank you for choosing us, and we look forward to serving you again soon!
AS
Aimee S. K.
They have stuff for Chanukah!
They had a chanukah lambchop stuffy and a Chanukah hoodie for my pup.. Not many places carry things for Chanukah so I was very excited when I found the lambchop with menorahs on its ears and paws.
Response from Talis-usNov 29, 2025
Thank you so much for your kind words! We're thrilled to hear that you found the perfect Chanukah goodies for your pup. The lambchop with menorahs is definitely a favorite, and we're so glad it brought some extra holiday joy to your celebration. We love being able to offer unique items for special occasions like Chanukah, and your excitement means the world to us. Wishing you and your furry friend a wonderful and festive Chanukah!
GL
Glenn
The stuffed toys for our puppy are well…Made
The stuffed toys for our puppy are well made, and our Latte loves them!!! Excellent toys and encourage their toys for dog lovers!!!!
Response from Talis-usNov 29, 2025
Thank you so much for your kind words! We're thrilled to hear that Latte loves the stuffed toys and that they're a hit in your home. 🐾💖 We take pride in creating high-quality toys that bring joy to pups and their humans alike. Your recommendation means the world to us—thank you for being a part of our community of dog lovers!
