Kristin O.
Excellent customer service
I highly recommend Talaria flats. I got them for my bridesmaids, but I didn't order until a couple of weeks before my wedding. My wedding was on December 30th- holiday season- so I splurged for 3-day shipping just to make sure they'd arrive in time. The estimated delivery window was when I would be at my parent's home for the holiday in Oregon (I live in Seattle) so I shipped the flats to their address (my mail got stolen a couple of years ago and I didn't want to leave a package on the stoop for several days). I even sent Talaria an email after ordering just to make sure that I'd receive them in time for my wedding. They replied the same day saying that it would be no problem, they would make sure I received the flats in time. The flats were shipped by Talaria in a timely manner, however UPS struggled to deliver. On Dec. 24th, I returned to Seattle from Oregon without my flats, but with hope that my parents would receive them before December 28th when they would leave to join me in Seattle for my wedding, and could just bring them with. On Dec.26 the flats were still stuck in Kentucky with no available information on estimated delivery time and no help from UPS (despite several phone calls and run-arounds). I was not hopeful they would arrive before my wedding, much less that they would get to Oregon before my parents left! As a hail Mary, I emailed Talaria flats explaining the situation asking if there was anything they could do to help ensure the flats would arrive before the wedding. Even though it wasn't Talaria's fault (they shipped the order on time, it was UPS that dropped the ball) they came through. Within SEVEN MINUTES of emailing on the day after Christmas, Ingrid replied and gave me great hope! She acknowledged the bummer situation but pledged to do everything possible to get the flats delivered in time. She offered to contact UPS to change the delivery address to Seattle (as apparently only the shippER can do, not the recipient) and she said even if THAT wouldn't get them there in time she would EXPRESS SHIP a whole new order of flats to be delivered to Seattle PRONTO, and I could just return the lost in Kentucky order when it finally arrived. Amazing! Knowing that she was dedicated to getting my bridesmaids their flats so their poor feet wouldn't suffer the entire evening of my wedding was so reassuring. Admittedly I think a fair amount of pent up wedding stress chose this hiccup to rear its ugly head-- so my panic may have been a bit overkill, but nonetheless- Ingrid was able to assure me she had TWO GOOD PLANS to make sure everything would arrive in time. And she replied within SEVEN minutes on a HOLIDAY WEEKEND. The product is wonderful and worth every penny- honestly under priced. But what stands out in my memory about my experience with Talaria flats is their AMAZING customer service. Major props. THANK YOU, INGRID!


