TakeToursReviews of taketours.com

We did the 2 day Niagara tour from NYC a couple of weeks back and had the worst experience with this company. We chose the two day cave of the winds tour and this one in particular has a lot of activities cramped into 2 days due to which you are not given enough time to eat/sleep or even spend quality time at each destination. As we were heavily delayed on day 1, the tour guide had to rush through day 2 because of which we had to leave the hotel at 6:30am by which time the hotel did not start serving breakfast and there were no places open near the attractions where we could get something to eat. So we had to literally STARVE FOR 4 HOURS before any of the cafes opened. I was traveling with my parents and this was extremely inconvenient for them as well as other elderly people. They offer the cave of the winds tour by combining it with other activities that are basically free and charge you $75 for it. The cave of the winds tour essentially costs only $20 per person so their packages are JUST A BIG RIP OFF. The worst part is they don't let you do the activities on your own so you either pay the exorbitant amount or not do it at all. Not to mention the seats in their bus is terrible with absolutely no leg room even for someone who's 5' 5"!!! Oh and our driver had no courtesy whatsoever - he wouldn't help us even open the luggage door (forget helping us with loading the luggage) instead he would always just stand in a corner smoking his cigarettes!!! Ugh Overall I would say if you have even the slightest chance to rent a car and drive you would be far better off doing that rather than going with this company!!! ABSOLUTELY TERRIBLE!

Oh, if you want to get an unnecessary, annoying feeling from traveling, then go ahead choosing this company, they will give you a chance to experience the worst travel agency ever! Take Tours is an online platform helping some brick and mortar travel agency to sell tours. Therefore, anything that happened when you are on tour with a different company, Take Tours can't do anything to help. All they say is wait and after that, sorry. Lol, I just wish I did some research in reading reviews before choosing tours from this website. Beware!

Worst Tour and Tour Guide I ever experienced. The tour guide was horrible and she uses fake name every tour to avoid bad reviews. (During our trip her name was Rebecca and on the previous trip she used her name as Alice). My issues Fake Rebecca tried to sell more tours to me and I refused to buy those and caught on her lies. She made my tour a horrible experience. 1. She always assigned me back seat of the bus. 2. Give me a room with the toilet don’t flush properly and room at the construction zone and banging noise all night long. 3. No customer service and bloody attitude. Tour Code: 489-2364

I paid $105 equivalent to R1500 in my currency, South African Rands for a 1 day Grabd Canyon bus tour. I showed up on time at the location mentioned on my reservation ticket, in front of Starbucks at the Circus Circus Las Vegas and I still got left behind. I sent many messages, chatted online but still got no help. I have not been refunded my money, a lot of money to throw away, but never again. All they said is I should have phoned, this is easier than done if your in a foreign land and your roaming sim doesn’t connect to local cellphone network. I feel cheated, so sad to have lost that much money

Hello, My trip is the one going from Toronto to Montreal & Quebec City for 3 days... for some reason I cannot find it to write a review... but I think my case applies to this company’s “cancellation policy” in general... 1 week from departure time I had an accident and broke my kneecap... I contacted the company by email to refund or re-schedule but they refused both! I said I can send them my medical documents, to no avail... They only recommended that I sell it to other people and they will change the names on the booking! I have about 24 hours to do that! And I have not been successful... the trip is this Sat morning and my hard earned money US$255 is going down the drain😞

Bus tour from Philadelphia to Niagara Falls NY Let’s start at the beginning: I sent an email with questions prior to our tour and did not get a response so I called; the young lady who answered the phones English was so poor that I could not get my concerns addressed! I should have taken this as a prelude of things to come…. Our tour guides English was poor as well! We don’t speak Chinese, so we had a hard time understanding his directions. We missed about 75% of educational/informational parts of the “tour” simply because we could not understand him, this left us stressed and confused. The bus driver was unprofessional: He did not greet us or offer to help us with our baggage while he stood outside the bus smoking a cigarette when we arrived. He was dressed sloppily, he did not look professional. We were not allowed to use the bathroom on the bus. We were told to let our tour guide know if we needed to use the bathroom and they would go to a rest stop. Maybe the bathroom was broken?? We stopped for meals at Chinese restaurants in rundown strip malls with very few options other than Chinese food for lunch AND dinner. Never again!

Worst customer service ever !!!!!!

Just giving one bcoz cannot give zero. Worst experience ever. Went for 2 day Niagara tour. Buses are congested with no leg space even for a person with 5 ft height. They’re just good for infants and children. It is compulsory to take their package for all the activities in Niagara and you cannot do it independently according to their contract. So you have to take their commissioned over priced package. Then the tour is badly planned with no enough time (not even 5 min) for the important location to spend. Tour guide is rude and keeps on giving vague reasons. Just hope Kevin Chen never comes as your guide. Worst tour ever. I wouldn’t even recommend to my worst enemy.