TakeToursReviews of taketours.com

Definitely not a tour company I would recommend to potential clients not would I do business with them in the future. The customer experience was horrific. I have no issues paying a service fee however I think that good service deserves recognition and that mediocre service bordering on dismal should not COMMAND/ DEMAND such. Time is money for both myself and your company. Running late without an apology is unexceptable. As a foreigner I also expected a rich history from the guide whether semi/filly guided instead I struggled to hear most of what the guide tried to piece together. While the strategy may work for your current business model I think that you should work on aiming for excellence and I'm afraid I was not impressed

Excellent tour as well as the tour guide Ben. Highly recommended to family and friends. Would like to go on a tour to Ct,Mass Vermont, New Hampshire, amzRhode Island n Maine area. Price was very reasonable.

We did the 2 day Niagara and thousand islands tour. A great destination, but horrible experience with the guide and the bus. It's a good tour if you are Chinese! The guide was a Chinese girl who couldn't speak English ...or spoke in butchered English making it very hard to understand. It made it more difficult especially since we were being given 10 mins for breakfast and 30 mins for lunch both days...forcing us to have Chinese food at Chinese restaurants! She even commanded us to "not go anywhere and eat only at the Daily Buffet" on our way back from Niagara. The bus had torn, stained seats, and had a very bad smell. We were also explicitly asked to not use the toilet inside. Overall, the destination was awesome, but the experience was really bad. I would NOT recommend using this tour.

Just returned from 5 day 4 night East Coast. I am an American age 64. I was 1 of 4 Americans on the tour of 28 people. TAKE TOURS, TOURS FORFUN, TOURS R US are all the same call center located in NY ChinaTown. I was their twice! Saw and heard their operation. Each tour differs in cost! Some have optional on venues-others were to pay for all venues!!. The 2nd day out we were told where the ATMs were located and that we would be paying for all the venue fees and tips for tour guide and bus driver tomorrow morning.,(approx $500 per person!!) I had my trip itinerary on my phone with (optional) after each listing. I Immediately shot a text to our tour guide that we were NOT going to every Venue. He shot back it was MANDATORY I shot back with my email from TAKE TOURS......he backed right down. I saw everything I wanted for $184. (That included 5 days tip also) My friend paid $214 because she wanted 1 more item. THIS IS NOT AN AMERICAN TOUR! it is designed for Asian, Vietnamese, Hindu, people from India. Our guide spoke 3 languages. It was designed to get glimpse into American life.(this is where "Independants Declaration" was signed) ??•\|□■€¡¿ We drove clear to Pennsylvania to EAT BREAKFAST at Asian diner and had to be back on the bus at 8:50 am........the Liberty Bell exhibit didn't open until 9 am and we could not stay!!! The rooms were disgusting! No cups. Ice bucket. IF YOU CAN Handle everything I have mentioned.......THIS IS NOT A TOUR FOR SENIORS especially if you have knee, back or arthritis problems-NO ADA GIVEN!!! 2 of our group left 3 days early and forfieted their money because they could not endure anymore!!!

Ok tour, but horrible customer service. Take tours is simply a "middle man" that books you with local tour companies. I booked 2 tours for my father-in-law visiting from China. One tour was a 10 day US East Coast Tour (New England Leisure). The second was an 11 day US West Coast tour. Pros: The tours went reasonably ok (nobody died or got lost). Assuming you read the fine print of extra charges ($7-9 per day per person), the tour will visit the sites as planned. The East Coast tour was reasonably well managed. Better hotels and restaurants than West Coast. If not for the bad experience with the West Coast Tour (see below), my score would have been a 4 star. Cons: (1) Their 24 hour/7 day per week customer service is a lie. If you call during normal business hours, it takes a long time for them to answer. At night, they simple don't answer the phone. If you need their help at night for some reason, you're in big trouble. (2). Taketour's local West Coast Tour Operator (CTOUR Holiday) cheated my father-in-law. They demanded a $4 fee at pick up at the airport even though the contract says free pick-up. They also asked for $5 extra at the Grand Canyon. Not big money, but not in the agreement. I complained to Taketour on 1-Aug and got no response. My wife then visited their office on 11-Aug at about 1:00PM in Cambridge Ma (we live nearby). A Chinese woman refused to talk to her and indicated that she was on lunch break. My wife had to wait for help. Totally rude. When Taketour finally spoke to her, they had the nerve to say that they were still trying to answer complaint emails from June.

There were signs which I was not comfortable with when I asked them about the itinerary of the tour. First of all, one of the numbers listed on the website is not operational and secondly, getting an operator was difficult. There were a couple of times I waited more than 15 minutes and still, no one picked up my call. When I finally spoke to someone I was told the tour guide will get hold of us the day off which to me lacked planning. On the day of the trip, Taketours did not notify us that we have to walk across Union Station to wait for the bus and not at the Union Station itself. To top it off, the AC in the bus went out from Bakersfield all the way to Vegas in over a 100 degrees weather! In addition, we were disappointed that we didn't get to see the Horseshoe Bend as indicated on the tour description due to circumstances beyond the tour guide's control, however, an explanation would have settled the confusion, but none of that was stated. The trip would've have been pleasurable had it been run efficiently & well-planned itinerary

Tour covers so many city's, it's good for people who don't want to take any risk in US. No need much effort in finding different places, buying ticket etc. Tour can be better if tour guide understands proper english, It was very hard time for us as tour guides and driver everyone are from china they don't understand english properly. They are able to explain abount attractions properly. Few entry fees we are charged more than actual fee. Taking more benifit from optional entry fee. At the end of tour it's mandatory to pay $8 per day per head which is huge they should take this while booking.