TakeToursReviews of taketours.com

I went on the one day tour to the Grand Canyon and Hoover dam. The tour guide was absolutely useless. He made us wait for 10 mins over the schedulesd time and when asked if we could get a coffee he said no as there was no more time. Yet we stood there waiting for other people. Could not even get a take away as there is no coffee allowed on the bus. He then increased the tip charged from $8 to $9 when i asked how he could do that he replied with we just did. I would recommend going with a different tour if possible.

I booked a tour 3-Day Niagara Falls, Washington DC, Philadelphia, Corning Tour from New York for the weekend leaving Saturday, March 3rd early in morning. Due to an unforeseen "Northeaster" storm our flight was cancelled and we couldn't make the tour. I called and even spoke to a live chat representative, which by the way I do not recommend. The only thing I was asking is to change the dates as there is a storm and all flights leaving my connection were cancelled until Sunday morning. There only response I got was "we cannot do anything at this point you are contacting us too late to make any changes, we cannot do anything about this" THERE A STORM people I would have imagine that there could be some other options and not wasting my money entirely on this trip. Well honestly you are going to loose a lot more customers if you do not TRY to be reasonable with the customer during these type of situations!

On Feb 17-19, 2018 my friend and I (total is 4 people) had bought 3-Day San Francisco, Santa Barbara, Yosemite Tour from Los Angeles (Tour Code: 589-2344 )pick up at Union Station and change a bus at Ramada Plaza LAX. We had an extremely bad experience when travel with you for all trip and here are following points; 1. Without Notice : On Feb 17, tour guide(Her name is Jacky) told us that there was probably that our group cannot went to Yosemite National Park because of cold weather and snowing without prior notice. This make us shocked because you should be inform us prior 1 or 2 days by email, not on site informing. 2. Extra Payment : Along the way, tour guide had asked for extra payment of 1 day tour in Sanfrancisco which your website mentioned this is an optional, not mandatory. The extra payment that seem to be unfair for us and other travelers ...were $38 for Sanfrancisco Bay Cruise, $35 for Extension City Tour, and $30 for Sanfrancisco Free Day Tour. So, total tour payment is $104+$64+$35-------My question is why you still charged us for this? this is doesn't make sense and looks tricky because no mentioned in website and why you still charged for City Tour? This is not your staff responsible. We traveled by own. Also, other travelers didn't know before and they didn't prepare cash for this extra payment. (Do you know what did you do? ...... your tour guide said that "Company needs to make a money" Then, you took us to ATM at Golf Club!!) 3. Bus Driver : A man who drove a bus no. 17177 during Feb 17-19, 2018 was very poor manner and terrible gesture. He drove very fast and poor driving. We all pray for god because we were afraid of unexpectedly accident. Moreover, he had terrible behave when our group came to the bus 5 mins late and the bus driver had throw our luggage on the cabin and curse in Chinese language. Is this a good service that we deserve? So, all terrible experience 2 days, we decided to separate our group and extra own payment for booking a Megabus for coming back from Sanfrancisco to LA on that night and we had paid for an extra pay 1 night on that day. This is very crazy. By the way, we cannot spend our life to sit on the bus which had a terrible driver. This is such a horrible tour that we haven't met before and it will be our last purchasing for your service and we will share this experience to our friend and family.

Absolutely atrocious. Booked tour 2 hours later or shouldn't wasn't available and I then have to wait 7 working days for a refund. Went on to chat and the customer service was the worst I have ever experienced. With one sentence just saying 'wait'. Keep well away.

A complete waste of time and money. Day 1: we did nothing. Literally nothing! Except for pick up from the airport and drop to the hotel. We were only 5 of us and for a day or a night tour they required at least 4 people. The hotel was so far from the city that the only thing you could do is sleep and wait for the day to get over. Day 2: international rose garden that had 0 roses. Japanese garden that requires at least 1 to 1.5 hours. The tour guide gave us 30 min for rose garden and Japanese garden combined. The Japanese garden had a $15 entrance fee BTW. Not gonna give my dollars to run through a 10 min garden. PORTLAND CITY: the guide dropped us in the rain and asked us to EXPLORE the city on our own for 2 hours. HAWTHRONE BRIDGE: never went there. Again, the hotel was in Roseburg where we dont have anything to do even if we want to visit more places in portland. Day 3: supposed to go to crater according to the website and one of the representatives of take tours if the weather is fine . The tour guide said they NEVER take tour to crater lake in winters. (The national park was open and there was no snowfall BTW) They literally lied to my face and cheated to get money out of me. I am a student and had spend all my savings on a worthless trip like this. I regret my decision! In total a complete waste of time, money and vacation. Please BEWARE of the low prices they offer, every attraction will have an entrance fee and you will never get enough time to spend there. Plus a MANDATORY tip even if you think they don't deserve anything for the kind of service they provide. Go by yourself or some other tour that has the value for your time and money and most importantly- has some ethics to not lie to the consumers.

Literally this tour has nothing in common with his name: 2-Day Niagara Falls Tour from New York/New Jersey, I would call it Go, even if you don`t want to not interesting attractions 2 Day in a row. We were picked at 6102 8th Ave - Brooklyn, NY location, with a driver who wasn't speaking English. It was hard to find out what he is picking us up (communication was: explaining with hands level), by the way he wasn't wearing nothing with company name (no vest, jacket, t-shirt or hat at least). Small buss (9 places I think was bad smelling, without any fresh air inside and dirty) was also without any logo's or even without printed out (or hand write) note that it`s company bus. We reach main bus, it was without safety belts ( I event don`t want to think what would be with passengers in case of accident) and no space for the legs and rest room only for urgent cases. Few days before we use other company bus, for shorter distance (about 80 miles) and it has all comfort!!!! For the record, distance to Niagara falls approx. 400 miles!! In the bus we find out that our tour map was totally changed. We get some document, with really strange rules, or compensation, for example: In case of incidents or accidents tour operator for delay more than 6 hours: refund of one day`s bus rental rate (usually 800$) shared by the amount of passengers on board. Second thing, guide didn`t have phone with possibility to call international calls, so if we are lost, or something happened it`s our problem. At very beginning our guide sayd what we NEED to go to all attractions, even if we don`t want to go. If we are not going to attractions we need to be out of the bus (winter time – 10 or more degrees outside) because of the law. We didn`t want to go to places what we didn`t know nothing about. 1. Secret Caverns. Now when I`m reading about them, I can see that it`s real tourist trap, which is following one of the tour buses en route to Niagara. We had perfect time outside with drinking tea, walking around lake and enjoying view. 2. Dinner. Guide sayd that we need to pay 18$ for dinner each, because she organize dinner for everybody. We were traveling 3 girls with different allergies and food toleration, so we could not go to each restaurant. Guide sayd that it wouldn`t be any open restaurant in city where we will stop (again for the record: Buffalo is the second-largest city in the U.S. state of New York and the 81st-most populous city in the United States.). We had nice dinner in nearby supermarket, and we can choose what we eat!! 3. Niagara falls hotel. Guide sayd that we are very lucky and going to live in NEW hotel, location of hotel was really good (just 3-5 min to walk) but about `New` it was sayd too much (think it`s at least 10 years old) and cleanliness at the hotel not the highest level (drink spot on night table, hole at ceiling at bathroom). 4. Niagara falls visiting. Guide lost her way to Niagara falls 2 times (3-5 min to walk, and she is a guide...). Haven`t heard any information about Niagara falls.. 5. Two more attractions what we didn`t go. Driving out of Buffalo to watch falls from other side (we talked with guys who did all attraction and they sayd that it was the only one worth). And watching movie about Niagara falls. Seriously, to be at Niagara Falls and to watch movie, but not enjoy REAL VIEW???? Instead of that we had PERFECT time walking around Niagara, we even reach Canada side, get our stamps to passport and really enjoy our time there. 6. Corning Museum of Glass. For us it was enough to check souvenir shop, for the record: 99% of items was made in China, so telling story about great museum of glass was more then funny. One more trap for guided tour tourists. At the end of the trip guide asked to pay mandatory service fees, actually we have no idea what for we need to pay (biggest part of passengers was surprised too). Guide sayd that it was for guiding, ordering hotel and etc. (everything what was included to tour), she even take these money from child (under 2 year) who was traveling with his parents. As guide couldn`t explain us why we need to pay for this, because all what she mentioned was included to tour. We asked for receipt, to be sure what she is not getting illegal income and we sayd if we wouldn`t get any official document, we will contact tax office about tax evesion and fraud. We got two: one (wrote on single paper sheet with hand, any official papers at company bus??) second one (it was promised to send it in 3-5 working days) by email next day, that make us concern that not all incomes are legal in this company. All attractions was payd ( we know that, but it was mention: If you want to go, so we don`t want to go there) and there WAS NO any plan B, you should go or do. Feels like Communism time, when all is equal. We were 3 persons, who is traveling a lot, but it was first SO BAD experience

Literally this tour has nothing in common with his name: 2-Day Niagara Falls Tour from New York/New Jersey, I would call it Go, even if you don`t want to not interesting attractions 2 Day in a row. We were picked at 6102 8th Ave - Brooklyn, NY location, with a driver who wasn't speaking english. It was hard to find out what he is picking us up (communucation was: explaining with hands level), by the way he wasn't wearing nothing with company name (no vest, jacket, t-shirt or hat at least). Small buss (9 places I think was bad smelling, without any fresh air inside and dirty) was also without any logo's or even without printed out (or hand write) note that it`s company bus. We reach main bus, it was without safety belts ( I event don`t want to think what would be with passengers in case of accident) and no space for the legs and rest room only for urgent cases. Few days before we use other company bus, for shorter distance (about 80 miles) and it has all comfort!!!! For the record, distance to Niagara falls approx. 400 miles!! In the bus we find out that our tour map was totaly changed. We get some document, with really strange rules, or compensation, for example: In case of incidents or accidents tour operator for delay more than 6 hours: refund of one day`s bus rental rate (usually 800$) shared by the amount of passengers on board. Second thing, guide didn`t have phone with possibility to call international calls, so if we are lost, or something happened it`s our problem. At very beginning our guide sayd what we NEED to go to all atractions, even if we don`t want to go. If we are not going to attractions we need to be out of the bus (winter time – 10 or more degrees outside) because of the law. We didn`t want to go to places what we didn`t know nothing about. 1. Secret Caverns. Now when I`m reading about them, I can see that it`s real tourist trap, which is following one of the tour busses en route to Niagara. We had perfect time outside with drinking tea, walking around lake and enjoying view. 2. Dinner. Guide sayd that we need to pay 18$ for dinner each, because she organize dinner for everybody. We were traveling 3 girls with different alergies and food tolerations, so we couldn`t go to each restaurant. Guide sayd that it wouldn`t be any open restaurant in city where we will stop (again for the record: Buffalois the second-largest city in the U.S. state of New York and the 81st-most populous city in the United States.). We had nice dinner in nearby supermarket, and we can choose what we eat!! 3. Niagara falls hotel. Guide sayd that we are very lucky and going to live in NEW hotel, location of hotel was really good (just 3-5 min to walk) but about New it was sayd too much (think it`s at least 10 years old) and cleanliness at the hotel not the highest level (drink spot on night table, hole at ceiling at bathroom). 4. Niagara falls visiting. Guide lost her way to Niagara falls 2 times (3-5 min to walk, and she is a guide...). Haven`t heard any information about Niagara falls.. 5. Two more attractions what we didn`t go. Driving out of Buffalo to watch falls from other side (we talked with guys who did all atraction and they sayd that it was the only one worth). And watching movie about Niagara falls. Seriously, to be at Niagara Falls and to watc movie, but not enjoy REAL VIEW???? Instead of that we had PERFECT time walking around Niagara, we even reach Canada side, get our stamps to passport and really enjoy our time there. 6. Corning Museum of Glass. For us it was enough to check souvenir shop, for the record: 99% of items was made in China, so telling story about great museum of glass was more then funny. One more trap for guided tour turists. At the end of the trip guide asked to pay mandatory service fees, actually we have no idea what for we need to pay (biggest part of passengers was surprized too). Guide sayd that it was for guiding, ordering hotel and etc. (everything what was included to tour), she even take these money from child (under 2 year) who was travelling with his parents. As guide couldn`t explain us why we need to pay for this, because all what she mentioned was included to tour. We asked for receipt, to be sure what she is not getting illegal income and we sayd if we wouldn`t get anny official document, we will contact tax office about tax evesion and fraud. We got two: one (wroten on single paper sheet with hand, any official papers at company bus??) second one (it was pomised to send it in 3-5 working days) by email next day, that punkt make us concern that not all incomes are legal in this company. All atractions was payd ( we know that, but it was mention: If you want to go, so we dodn`t want to go there) and there WAS NO any plan B, you shoud go or do. Feels like komunism time, when all is equal. We were 3 persons, who is traveling a lot, but it was forst SO BAD experience

So bad experience..we were doctors in the trip. Planned with great hopes but ...guide was so bad.stupid.hopeless....they know tourist are not going to do anything in trip...guide told us to get out of the bus ...he was chienes ...loud and arrogant .not coperative ...frustating experience .....