TakeToursReviews of taketours.com

Since Taketours doesn't post my review, I'll post it here. NEVER BOOK A TOUR ON THIS SITE!!! I booked this Tour "1-Day Antelope Canyon and Horseshoe Bend Tour from Las Vegas" (tour code: 288-6071) on 5/23/18 and my ticket said the bus would pick us up at 5am at Excalibur and we had to wake up super early to prepare. I got notified by email the day before that the bus would pick us up no later than 5am. However, when we got to the bus pick up area at 4:45am, we saw no one! so my boyfriend called the bus driver twice which went to voicemail, and texted him (his number was provided in the email). He replied he would be there at 6am. So we went inside the Excalibur hotel and came back out at 5:45am. We asked every single bus arriving but he was not there. There was a small bus came after 6:10am and the bus driver stood in 1 place next to the bus and called out something but no one could understand what he said. The Rotunda at the Excalibur is quite big and can fit 4 super big buses. There were a lot of people standing around waiting for buses. And then because the driver of the small bus parked so stupid he blocked all traffic and other buses couldn't move and started beeping at him while he was trying to make a phone call. But since he was blocking traffic he ran back to the bus and so I thought he went to move his bus but he left. I didn't have a chance to ask that small bus before it left. Other bus drivers made great efforts to shout out the destination multiple times and walked around asking everyone who was waiting. I looked on my phone and saw a missed call. I only had ONE missed call. He didn't even call my boyfriend who had called and texted him before. I called back 4 minutes after receiving the missed call. It was the bus driver, He said he called our names several times and called my phone several times, said we were late so he left us behind. We asked if he could turn around and pick us up but he said no and we should have been on time. He also said that if we wanted to go on the tour we needed to take an Uber to the next stop and he only gave us 5mins to get there or else he would leave us behind. It took us 8mins minutes to get an uber, and the driver called back at the request of my boyfriend before leaving and said he was going to leave us behind again he cannot wait. My boyfriend explained we got an Uber because he told us to and asked him several times to please wait 10mins as that is how long it would take to get from Excalibur to the next stop. When we got there, it was that small bus that I did not have a chance to ask. That bus stopped at Excalibur well after 6am so technically he was the one who was late. And despite that he told us that we were late even though we were standing outside waiting for him. There were 6 people in the bus and our group had 5 people. So we literally contributed almost 50% of the people on that bus. And he couldn't turn around 4mins after leaving Excalibur and pick us up? He literally said he had to leave us behind. It was only 2 miles between the 2 bus stops (Excalibur and Treasure Island). it was a very frantic and stressful ordeal for us your tip went to the Uber payment. You're welcome Bin. Additionally the driver forced us to pay a service fee in addition to our $60 Lower antelope tour Entrance fee and a permit fee. Each fee was per person in our group. The Driver could not explain or tell us what the service fee was for and we had to pay him in cash. We also got no receipt for our payment. He charged the other Tour guests $25 and $33 each person for the tour and also requested cash from them but charged us $75 per person. all in all our Trip was very displeasing. The total cost of $300+ just to book this tour plus pay an additional $375 to actually take the tour around the canyon is just scandalous. I don't recommend the tour from here to anyone! It would have been a lot cheaper just to drive ourselves up there and pay only $60 entrance fee per person to have the locals give us the tour and it would have been 100% better!

TakeTours.com only post positive reviews on its site. I wrote a negative review of 1-Day Amazing New York City TourTour Code: 542-377, and it was never posted by TakeTours.com, so I'm posting it here. This 1-Day Amazing New York City TourTour Code: 542-377 tour service was provided by Harmony Travel, our tour guide's name was Yongsheng (Steve) Zhang, and we do not recommend him at all. We were supposed to be picked up at 7:00 am on 133-43 37th Ave in Flushing, but our tour guide changed its location in the last minute. We booked this tour for $50 to cover two tourists. During the tour, we also paid another $20 services fee/tips to our tour guide along with two mandatory general admission tickets for two of our chosen attractions. After we finished our second attraction in Manhattan, our tour guide left us all by ourselves to take the subway back to Flushing on our own because we were 15 minutes late to meet him at the pickup spot. Tour guide expects and demands a $10 services fee/tips per person in addition to the cost of this 1-day tour regardless its poor quality of service provided by the tour guide, so later we realized that we probably should have paid such additional services fee/tips at the end of the tour to ensure our guaranteed transportation back to Flushing. We felt we were ripped off by this tour guide with his poor quality of service, very unprofessional, overrated, overpriced, and it is definitely the worst touring experience ever. His action of leaving us behind deserves $0 in services fee/tips. Please avoid him.

I booked a four days tour covering PA, Washington DC and Niagara. The tour was from 31st May 2018 to 3rd June 2018. Bus No. 5877A. Bus guide name was Mr. Andy. The driver and the guide were Chinese. The driver and the guide Andy were so rude from the 1st day of the tour. They never gave even basic respect to the customers. They have not taken to the attractions as per the itinerary. They skipped most of the important places. They were not respecting Indians. They are treating Indians very badly. If the Indians ask anything, the guide without listening their problems, shouts back and said " Indians are liars". Before the specified time, the guide and the driver took the bus to the hotel at Niagara and left us (me and my wife) at night. This happened despite the fellow passengers were requesting the guide to stop the vehicle. With great hardship we had to take taxi to reach the hotel at our expense and with the help of the passengers of other bus tours. The guide never felt sorry when I asked him. The guide never scheduled the trip properly misguiding us in all occasions. It is a worst tour and we advise people not to take this "take tours" in future. It is very bad experience for us.

Worse Worse Worse Customer Service! Their agents are worse, I am still in shock with how this agent spoke to me. Worse Service! Never ever using them again for anything!

Booked a New York night tour in March for May. The day before we got a reminder email to be at the pick up location 30 minutes before pick up. We arrive only to be told that this tour has not existed for over a year and to contact taketours. I phoned taketours about the situation and asked for a refund. The person wouldn't believe my situation and when I asked for her name the phone conveniently cut out. An hour and a half later I get an email telling me that the tour does exist and to be at the pick up location at 6pm. 90 minutes ago. I phoned the tour operator who confirmed again the tour does not exist. Taketours does not accept this. They promised to look into the situation 2 weeks ago but have not got back to me. I managed to contact American Express about the situation as I have all emails and correspondence about the tour and they have blocked the payment. Terrible terrible company.

Booked the Niagara Falls trip 2 months back. The payment was promptly taken. Got an email 2 days before departure that the trip was cancelled! No alternatives given. Yet to get a refund. Unprofessional. Unethical. Avoid at all cost!!!

Terrible experience I along with my 4 year child took the Washington DC tour on 17th and 18th May 2018. We joined from Philadelphia and had a nightmare of 2 days during the tour. 1) The pick up time from Philadelphia was 12:30pm. But the actual pick up was at 3pm as the bus was late from new york. 2) Because it started late, the tour guide, Eva, cancelled sightseeing of DC on that day and asked us to be ready at 5:45am the next day. 2) The tour guide, Eva, was highly inconsiderate of the child. Her only agenda was to tick the visits than to make us feel worth of the trip. Go to Lincoln memorial for 5 minutes, then white house for 5 minutes. 3) When we went to Capitol, Eva kept pushing in a very rude manner. The Capitol staff was very helpful seeing a stroller and a child. After the tour, I took the child to bathroom but Eva disappeared to the next stop without waiting for even 5 minutes. 4) When we called her many times, she told, just take a cab and come to xyz museum. 5) Museums in DC are nice and big. Eva allowed barely 25-30 minutes at each place. All she cared about is the tick box, not the experience. Overall, it was a highly disappointing and frustrating experience, mainly because of the tour guide's rude behaviour and her mis planning. Take tours should fire her or at least train her on how to behave with tourists and be considerate of kids and mums. I would recommend taking a greyhound to DC and then taking a local tour than going with taketours who have such useless tour guides. I feel I wasted my money.

Never again! Rude tour guide, worst bus driver he didn’t know his way