Take5carwashesReviews of take5carwashes.com

This comment is directed towards the customer service that you need to deal with if there is a problem with your account/subscription. Best way to put it is there IS NO customer service to speak to when there is a problem. You can email them and try to explain your issue and then wait 2 -3 days for a reply. My story is that I had to re-issue my CC due to an expiration date. I have 2 cars on my account but now I'm being charged for 3. I have spent over 3 weeks emailing back and fort with "Engelle" and still no resolution. Not sure how this is going to end but I'm at the point of canceling everything and my CC company. FWIW: The car wash itself is just OK

I cancelled my membership two months ago but i was still charged 19.00 each month customer service agent Leslie is a joke please do not use this company

I drove into Athens Texas twice last week to wash my truck, I pay a unlimited membership, both times wash bay was closed. That is 30 miles round trip, 2 gallons of gas each wasted! Find no where on website to get assist and no answer on phone calls!!!

On 2/28/2026, I purchased a 6‑month Carwash Package for Unlimited Triple Clean. I brought the receipt to your State Street location in New Albany, Indiana. Your employee was unable to assign my car to a transponder because I previously had a membership under a different vehicle but the same phone number. He told me he would get this corrected and gave me the transponder. The next time I came for a wash, the transponder did not work. I was told again to keep the transponder and that the issue would be fixed. Yesterday, I attempted to get a car wash and the transponder still did not work. This time, the employee informed me that my account had been terminated. I paid for a 6‑month package and was only able to receive two washes because employees manually accepted my receipt. How would you like to resolve this? Am I able to receive a refund? At this point, your service has not provided what I paid for.

take 5 is horrible. stay away! they damage your vehicle and don't take any responsibility for their garbage equipment doing it. they call you a liar and don't care about you. just your$. take your vehicle somewhere else and save yourself a big headache. this franchise should be shut down completely.

The car was never cleans my car good and most of their vacuums in the detail center don't work. I received an email saying my membership fee was going up $20/month (I was grandfathered into a discounted plan but they don't allow that discount anymore so it makes it $20 instead of $10). I went into the store to cancel my membership. The employee confirmed it was canceled, I got charged 2 days later and its been over a week now and I have not been able to contact anyone about my refund. DO NOT SIGN UP WITH TAKE 5!!!!!

They stole my money. We were sold a $30 membership and explicitly told it included 2 cars with unlimited washes. We were told to just bring my daughter’s car back later to add it and get a sticker. When my wife went back, the employee said she only needed my card to look up the account. Instead, they charged my card for a second vehicle without properly disclosing the charge, the amount, or getting authorization. When questioned, the manager said that was the cost of the second car — directly contradicting what we were told when they signed us up. We canceled on the spot, and the manager said both cars would be canceled and refunded. That never happened. The second car was never even used because the manager kept the pass/sticker since he said he was canceling it immediately. Their support was just as bad. I called their support line 3 times and got nothing but the runaround. They said they had to pass my issue to another team they would not let me speak to directly. That team emailed me false claims saying we used the wash and weren’t entitled to a refund. When I explained that the second car was never used because the manager never even gave us the pass since he was supposed to cancel and refund it immediately, they ignored me until I called support again. I also called the local wash 3 times asking for the manager and never got a callback. After over a week of back-and-forth, false information, and no resolution, I had to file a dispute with my bank.

Their carwash damaged my car and they refused to take any responsibility for it. It took over month to receive a response at all regarding the situation. This was after an email to them, customer service via phone is non-existent.