TaimenReviews of taimen.com

Tienen algunos productos de buena calidad, especialmente los de fabricación propia y la gama mas sencilla. Sin embargo su servicio de venta es sencillamente insultante. Haces una pregunta antes de comprar y no te contestan. Te prometen un envío en 1 a 4 días, por el que estás pagando, y varias semanas después sigues sin recibirlo. Reclamas y te contestan que UPS no es su empresa. En fin, toda una plétora de despropósitos. Y eso si tienes la surte de que te contesten, pues no suelen hacerlo. Con los productos de gama intermedia/alta he tenido muchos problemas. Compre unas botas de 200€ que después de usarlas 6 jornadas estaban para tirar a la basura.

Ordered wading stick 9 weeks ago !!! Never arrived. money taken out of my account!! e.mailed taimen 4 times without getting any reply stay away from this company they don't send your order or reply to emails just have to suck it up av been robbed🤬

Every order is delivered with items missing and part refunded even though these were supposed to be in stock, Total waste of time and best avoided

Ordered goods 9 weeks ago. No goods have been delivererd, no refund, no reshipment, no date for a solution, no proposal, They only say that they have filed a complaint a the Postal Service... And now looking at all the reviews, I'm not the only one. So, be careful what you order and prepare to make a gamble with your money.

Estaba un poco preocupado por los comentarios, así que he hecho un pedido no muy grande para probar y no he tenido ningún problema. Mi experiencia ha sido muy buena.

Goods ordered 2 Jan 2023. Not delivered after 7 weeks. Company does not answer messages. If you read this, you will wonder if its worth the risk dealing with this company? There is no recourse!

I used to be a regular customer of Taimen. All was fine until I had a problem with a product that was faulty. At that point, all communication stopped. Like others here, I have had appauling service. There is NO return possible. If your product is broken, faulty or the wrong one you will not get a refund. Even if you pay to mail items to Poland, which is expensive, no refund will be made. You can try to contact them by phone or email, they will not communicate in any way. Do yourself a favour, buy from a reputable company that answers the phone and emails and accepts returns. Or you could just open a window and throw your money away, which would be more productive.

As a regular customer I can tell you that this used to be a fairly good store, but they have hit rock bottom… hard! These days their stock is questionable, so is the quality and issues related to products and refunds are simply ignored. Your trust will be violated, so hold on to your hard-earned cash or spend it elsewhere.