TailwindReviews of tailwindapp.com

I cancelled my Tailwind account years ago, because it wasn't very good. I've just found out they've been charging my credit card every year since. I contacted support. They initially offered me a refund for the years they overcharged me for but have since told me they won't provide any refunds for transactions over 120 days old despite acknowledging they could see my cancellation request from 2021. Buyer beware.

Use this company if you enjoy dropping serious coin for a suite of services that flat-out don't work, just to be told they "don't do" refunds. Here's a rundown of the features that simply don't work (spoiler alert, it's all of them): - AI generated content is never saved. Never. There is no option to save and no way to access old content. If - no, WHEN - the page glitches/freezes/reloads, your work is erased. Even more frustrating, you use credits every time you generate AI content, so regenerating the same thing over and over again make a significant dent in the very finite number of credits you have access to each month. -AI generated content sucks anyway. The first maybe 500 words are new content, and content generated thereafter regurgitates content generated before. Remove all of the repeated text and you go from seven pages of generated content to a whopping six paragraphs of useable text. -Hashtag recommendations are garbage. Write a post about, say, cascading style sheets, and the generated hashtags are about harry styles, gun rights (?), and soccer players(???). Rejecting these hashtags is useless - when the page randomly reloads (anywhere from one to ten minutes later) the rejected hashtags are back. -Email templates don't save from the automation framework. Email templates that do "save" from elsewhere in the app are always blank. Email templates, in sum, don't exist, so creating a funnel or drip campaign requires starting every email from scratch, every time. -Speaking of from scratch, you can't access your brand colors from within the email creation page, so you have to memorize a half dozen hex codes to create any branded content. WYSIWYG editors in 2002 managed to figure this out, but the devs at Tailwind just stay confused and sucking their thumbs. - Social feed constantly loses drafts of instagram and pinterest posts. - Social feed generates errors on autopost at least half the time. - Design templates for pins and posts are a straight-up joke. Absolutely hideous. -Suggested content calendar, regardless of the parameters you define for your company, are 100% tailored to Seneca Crane-looking wannabe fitness gurus with their baseball caps and eggplant emoji mics, or blonde blowout MLM Mormons shilling snake oil and thinspo nonsense. If you want to run a credible agency generating real thought leadership in any other space, you'll be sorely disappointed. -Any emails, screenshots, or videos of bugs are "sent to the dev team" and NEVER resolved. NOT ONE of the bugs I reported have ever been fixed - we're two months into this service with a few dozen emails back and forth and are still unable to use basic features. Garbage company that bilks consumers out of hundreds of dollars and hides behind a no-refund policy so they can sit on your money until you cancel. RUN.

Be careful with this company, I guess I should have expected it though. I have been with Tailwind for several years, but it has gone downhill. They've expanded too much, too quickly, and now the last year I've had a lot of issues just trying to schedule Instagram posts. That's all I ever wanted from this app. Now they have a bunch of other features I don't need, increased the price, and I talked to them a couple months ago and let them know I wanted to cancel. They were fine with it, but unfortunately my request didn't go through. I was charged on December 1st (a weekend) and contacted them immediately. Oh, and did I mention the price went up over 50%? I was patient, but I didn't hear back for over a week, then they informed me that they just don't give refunds. They asked for proof of my interactions, so I sent them all the emails. They said that all my issues were "short term" but every time I found a bug or posts didn't work, I needed to email, send it screen shots and screen recordings, and the response was mostly "it's just Instagram, there is nothing we can do." Very poor response. So as a small business owner, please be very cautious with your money and know that this company doesn't care if you're happy with their product.

I don't remember ever signing up to their email list, but since the last month, I've been bombarded with several spams from them. I've unsubscribed, contacted them and reported it as spam, but I keep receiving their "promotions."

I had not used Tailwind for a long time so it was the last thing on my mind. They send emails twice a month and I ignore them. They're always campaign summaries or similar. Recently, in October, they sent an email with the title: "See what you've accomplished in the last year at Tailwind!". Assuming it was summing up the year as we come to the end of 2023, and since they're always sending summaries, I ignored it. Even if I'd only seen the first few lines, I would have assumed it was simply a summary of the year: " Did you know you can always see how your profiles are performing and check your recent and top performing posts? BTW - did you know we fully rebuilt our Tailwind Create content generator recently? 👀 It's faster, more effective, and saves our members more time than ever, which will make your next year easier than ever. You've been marketing your business with Tailwind for a long time now! Don't forget to check in on all that growth."... the email then slips in one line that the subscription renews in 30 days. Nothing about how much you'll be charged, or how to cancel. It feels EXTREMELY deceptive and like they're hoping people will miss the fact that the renewal is happening and accidentally pay. This happened to me. I acknowledge I shouldn't have missed the date, but why would I assume an email about the year's accomplishments was about my renewal?? I contacted them immediately to point out that I'd never been informed about the renewal and they copy-pasted the email. Lousy customer service. I run an extremely small business with a membership, and if one of my customers contacted me to say they felt like they'd been deceived into paying for another year, and hadn't been notified, I would apologise, use it as feedback to clarify my messaging around renewals, and refund them. But hey ho what do I know, maybe I should just sneakily renew my memberships for a year, burying the notification in what looks like another summary email. Just be careful - if you don't want to renew, it won't be obvious when your renewal time is coming up, and they won't give a damn if you didn't want to renew because they already have your money.

I reconcile my credit card statement each month in a timely fashion and sometimes catch things that need fixed. This time it was a $170 annual subscription fee to a service I was not using TAILWIND I contacted them within 20 days and they could of course see on their end that I had not logged in in ages. I found this service frustrating, confusing, complicated and I stopped using it. Most importantly once they charged me a $170 renewal and I saw it on my credit card statement I asked for grace because I had not been using it all year and was told NO REFUNDS I find this is not the industry standard its like saying no returns even with the tags on within 30 days. It was a hardship to my small business during a difficult time.

Since my previous one star review has been removed I’ll resubmit it again in the hope it will inform others about the underhand dealings of this company. Basically the review below this one hits the nail on the head. I’ve not used the service for many months, didn’t receive a reminder it was due to auto renew and subsequently couldn’t get a refund. I’ve been charged over £100 for something I’ve not used!! My bank have added them to a block list so if they try and take payment again they will be stopped and reported. Last time I wrote a review someone from the company responded and said they would look into my concerns. Total joke as they never responded to the email I sent with further info - they obviously just wanted to try and look proactive on here. Would also like to know why my previous review was removed since it was all true.

If I could give zero stars, I wholeheartedly would! I canceled this service prior, only to find out they've still charged my card. In talking with SEVERAL others in large FB groups, this appears to be a regular thing. Not only will they charge you after you cancel, they will "hack" expired cards and figure out a way to charge those, too. To make matters worse, if you've been a long-time user, you can NO LONGER cancel online (not that it seems to do any good anyway). There is NO WAY for me to cancel without emailing them. I've contacted my bank, and the ONLY way to prevent this fraudulent activity is to get a whole new card with a new number. WHO HAS TIME FOR THAT? It's likely the route I need to take based on how much I trust them. HOW RIDICULOUS!!! This is one of THE MOST unethical companies I've ever come across. STAY FAR AWAY!!!!