Kim K.
Deceptive and Daylight Robbery – Just Lost $599.88 to This Company
I signed up for Tailwind’s annual plan a year ago and was shocked to discover that I’d just been charged $599.88 without any prior notice { that is today April 4Th, 2025 }. There was absolutely no indication during signup that the plan would auto-renew, nor did I receive the standard 30-day warning before the money was withdrawn from my account. I have thoroughly checked my email (including spam and promo folders) and found no reminder or warning of the upcoming renewal—not even a single notification and this is super frustrating and seems like intentional so that they keep charging people who are not even using the software. When I tried to request a refund, I was met with a frustrating AI chatbot loop that offered no real help. Even after explaining I never received any reminder email, they simply stated refunds aren’t possible. To make matters worse, canceling the subscription is made unnecessarily difficult and the only way to do this is to downgrade { I have never seen this before , you have to choose " down grade, the go with the " free plan " as the way of downgrading } I have not even gotten an email from them about the charge - if not for my bank sending me the SMS notification i would have not known about the charge This is beyond disappointing—it’s a total scam. I haven’t even used the platform in over 6 months, yet they had no problem charging me for another full year without any form of communication. Tailwind has lost my trust. Beware of this platform. I’m sharing this in hopes that others don’t fall into the same trap.
Response from TailwindApr 16, 2025
Hi Kim, We’re truly sorry to hear about your frustration, and we understand how upsetting unexpected charges can be. While we did connect with you privately and have already resolved this matter, we still wanted to publicly acknowledge your experience. Please know that this is not the experience we want anyone to have with Tailwind. We take feedback like this seriously and are actively reviewing our renewal notifications and cancellation flow to make things even clearer and more user-friendly moving forward. We value transparency and trust. Automatic renewals are clearly stated during signup, and we do send renewal reminder emails ahead of time. That said, if you ever need help or clarity, our team is always here to support you directly. Thank you again for giving us the chance to make things right. – The Tailwind Team




