tacticalshit.comReviews of tacticalshit.com

After 3 weeks of waiting for my order that was IN STOCK, I cancelled it. How do they stay in business?

I placed an order on April 1st, it is now April 17th. I have neither heard anything or received an email in response to my request. I have emailed customer support several times and spoke to the store front who only transfers your call to customer support which goes directly to voice mail. What are my options here? They took my money directly from checking the day I placed the order but I haven't heard or received anything.

I just want to shared my experience on my last purchase with tacticalshit, I purchased the Industries 14” free float handguard on March 9th and they offered free install it was nice of them but after weeks of starring and holding to see if I’m comfortable with it but I noticed it kind of heavy so I look up on their website about returns policy and I didn’t see I have any problems its policy to return so I called them to making sure and they were busy and ask my number to call back after hours of waiting for them to call back and I’m running out of patient so I rode 20 miles and got refused by an gentleman working there and I asked why and he told me because the item I purchased was install by their shop that’s why they can’t give me a refund or exchange so I left w/o arguing, anyway, after all their business name really stand for it I’ve guess.

I ordered 1,000 rounds of 9mm ammo on 01-31-2023 as it was listed in stock. Free shipping was listed at 14 days out and I was okay with that. I asked for an update at the 20-day mark and was told the manufacturer had shifted location. At the 28-day mark, the site showed my order was still processing, and I asked for a refund. Still haven't heard back. TS makes itself out to be too busy to quickly respond to customers, but I do business with many other outlets which are much better known and have amazing customer service. TS needs to up its game. A snarky name and attitude don't entitle it to provide bad customer service.

I have been a longtime customer of TS. The staff has always been more then helpful and accommodating. Their product knowledge is amazing and I am very happy to continue giving TS my business. FYI hard to leave a review with the stores name in the review.

Got an email from this sham co stating free shipping on all 9mm ammo with 1000 end min order which i did but they charged shipping. $60 shipping. When I inquired about it I was asked to provide a code or a screenshot of the ad which I sent. Then I got an email saying they couldn’t process my order due to my shipping and billing address’ being diff and that I needed to provide verification of my account to which I replied not until the issue with shipping is resolved. Next thing I hear from Rachel is hmmm shouldn’t have charged ya shipping but I’ll give ya in store credit for 70 or refund the 60. I asked if the credit might raise the shipping cost to which I never got a reply. So I sent at least 3 emails canceling the order and requesting a full refund Next thing I know I’m getting shipping alerts that my order is on its way. Hold up, wait a second, what happened to you must verify your account info before we can ship (all for my protection ya see) and against their own stated policy. By this point I’m no longer interested in doing business with this joke of a business so I told them I’d dispute the charge and refuse the order to which Rachel, whom by the way is the cust service supervisor, says go ahead you’ve been rude and nasty so I’m not gonna deal with you. Now I admit at a point I did get a little heated but nasty, I don’t think so. I guess I should’ve checked their reviews online first cause I would not have ordered from them and blocked their emails. Learn from us and do not deal with this tacticalshi*t show.

Ordered ammo 12/6/22 as if 1/12/23 haven’t received it. They keep saying “it’ll ship soon” never order from them again. Or recommend them. Item was in stock and supposed to ship in 7 days. But nothing yet. Waste of $ and time. Updated 1/27/23 11am Ammo finally arrives.

I give them 0 stars if I could. Asked for a confirmation on shipping 5 days after the order was made and got a super snarky review. Called out the poor customer service and asked for a refund. Response was “ K bye” horrible customer service and no shipping confirmation in site. Don’t give them your business.