Tablet2Cases Reviews | Read Customer Reviews of tablet2cases.com

Tablet2Cases Reviews | Read Customer Reviews of tablet2cases.com

Tablet2Cases reviews

Showing 42 reviews with 1 star · Clear filters

Ayman E.
Oct 4, 2018
Calling me a liar by asking me to…
Calling me a liar by asking me to provide proof for having a non-functional keyboard by sending a video, and then even after providing that I still get no response..worst company ever, stay away..
Response from Tablet2CasesOct 18, 2018
Hello there, Thank you for your feedback. I am very sorry for any misunderstanding and inconvenience caused. In many cases where customers such as yourself are facing issues related to keyboards, we strive to fully understand the issue and troubleshoot to our best ability, as such, a video in cases like this is very helpful. By no means did we mean to imply you were lying to us. Again, I apologize for any misunderstanding. We would like to offer you a resolution to this issue by offering you a brand new replacement keyboard or a full refund for your order. Looking forward to hearing from you shortly. Kind regards, Ana Paola Manager, Communications Tablet2Cases
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John B.
Apr 13, 2018
Bad customer service
I ordered a Bluetooth keyboard. I used expedited shipping. After waiting eight days, I asked for a refund on shipping. They did that. But, now they won't tell me where my order is or when I will receive it. Here's an update. The seller tried to blame Amazon for the problem. Not Amazon's fault. So, they shipped me another keyboard. After 18 days, still no keyboard.
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Philip R.
Dec 29, 2017
Totally unacceptable 30 days now and …
Totally unacceptable 30 days now and still in transit. They should have told me it was coming from China on a slow boat. I would never have ordered if I had known it was shipping from China!
Response from Tablet2CasesJan 3, 2018
Hello Philip, Thanks for your review. Please accept my apologies that your order has not arrived yet. Upon investigation, I can see that your order was received in Canada on 22nd December. Unfortunately, since so much time has now passed, I believe that your order has been misplaced at the Canadian sorting facility. Please accept my apologies for this. We ship hundreds of packages on a daily basis and lost packages are a very rare occurrence, but can happen. I have gone ahead and arranged for your item to be reshipped via 2-4 day expedited delivery, and it should arrive well before your Amazon delivery cut-off of January 11th 2018. Thank you for your patience. Best Regards, Curtis Tablet2Cases
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Kimberly P.
Apr 10, 2017
It has been a month and I still don't …
It has been a month and I still don't have the tablets of paper! If they are not here by the end of the week I would like a refund!
Response from Tablet2CasesApr 25, 2017
Dear Kimberley, Thanks for your review. I'm sorry to hear that you have not yet received the FolderTab paper inlays you ordered. I sent you an email regarding this last week but unfortuantely have not heard back from you yet. I just checked your package and can see that there was an attempted delivery on 21st April. Unfortunately, there was no one at the address to accept the package. Your package is currently with FedEx awaiting information from you as to whether you wish to collect it from their pickup point or if you would like to arrange a redelivery. You can see the tracking here: https://track.aftership.com/fedex/778935793675 Please note that if FedEx does not receive a contact from you then they will return your package to us. We would then refund your order in full. Please don't hesitate to get in touch with us at [email protected] so we can help you further. Best Regards, Curtis Tablet2Cases
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Maureen M.
Feb 16, 2017
Please make them better
The last case wouldn't charge. So I bought a new case. I have had this for about a month. If I don't type super hard the keys do not type.
Response from Tablet2CasesFeb 27, 2017
Dear Maureen, Thanks for your review. I'm sorry to hear that you are having issues with your keyboard case. We have reached out to you on 2 occasians to try and find a resolution for you but unfortunately, have not received a reply. We would like to arrange a brand new replacement to be sent out to you or arrange a full refund. We look forward to hearing from you so we can arrange this right away. Best Regards, Curtis Head of Customer Support
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Jimmy M.
Jan 27, 2017
Did not Fit
Did not fit the Verizon eclipse 8 as said it would. Poor tracking it past departure was impossible.
Response from Tablet2CasesFeb 27, 2017
Dear Jimmy, Please accept my apologies for this situation. We have tried reaching out to you to try and resolve this issue right away but unfortunately, were unable to get a response. We would like to find out how the case you received was not compatible and provide a brand new expedited replacement or full refund. We look forward to hearing from you so we can arrange this for you. Best Regards, Curtis Head of Customer Support
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Mar
Dec 27, 2016
disappointed
I am very disappointed. I have been waiting for more than two months for the products that they have charged and they do not give me solution, only publicity. I do not recommend this shop.
Response from Tablet2CasesJan 5, 2017
Dear Margarita, Please accept our wholehearted apologies for this situation. I can see that your package was shipped out from our China warehouse on 24th October. Unfortunately, since so much time had passed it seems likely that your package was lost by the courier. We send hundreds of packages on a daily basis and lost packages are a rare occurance. Unfortunately, in this case it has been lost. We replied to your email 2 days ago within a few hours and let you know that we have now resent your order via expedited delivery. I have emailed you the tracking number and you can expect delivery tomorrow. Once again, please accept our sincere apologies for this whole situation. If you have any further queries please don't hesitate to get back to us. Best Regards, Curtis Customer Support Advocate
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Jeffrey S.
Jul 6, 2016
Goods not delivered
Product never received and tracking on Sungapore Post doesn't work from the USA. Several contacts via e- mail, still no result so will now dispute the payment. Cannot recommend service or rate product.
Response from Tablet2CasesJul 7, 2016
Dear Jeffrey Schur. Please accept our sincere apologies for this situation. As we let you know in the email, it unfortunately appeared that your package was lost in the post. We send hundreds of shipments on a daily basis and lost packages really are a rare occurrence. As I let you know, we have now reshipped your package via DHL express delivery and you should receive it in the coming days. I have emailed you your tracking ID so you can view the progress of your package. Thank you for your patience with this matter. We hope you enjoy your purchase. Best Regards, Curtis Customer Support Advocate
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