Tablet2CasesReviews of tablet2cases.com

Response from Tablet2CasesJun 20, 2020

Dear Julieta, Thank you for the review. We work together to reach the best possible outcomes. Tablet2Cases strives to be transparent, supportive, and trustworthy in every interaction with our customers. We expect the same in return. I took the time to read your communication history with us and see that the initial issue is the wrong address. We immediately serviced the address amendment request. I understand the logistics concern of your order. Because of the global pandemic disruption, shipments can take twice longer than usual. When you decided you no longer wish to wait further for the delivery to take place, we immediately return the funds. The product is still on its way to you. It is just a matter of time for the parcel to turn up on your doorsteps. These are challenging, and unprecedented times. Despite these, we continue to focus on providing a top-notch service that customers deserve. All it needed is a little bit more of your patience. I am sorry again for the long wait on the delivery of your order. I hope you and your loved ones are healthy and safe out there! Best regards, Erma Head of Support - Tablet2Cases

Response from Tablet2CasesJun 19, 2020

Dear Valencia, Thank you for the review. I am sorry to read if we may have sent you the wrong color and any potential inconvenience caused. We'll be happy to resolve this issue, but we first need to identify what caused the problem. I have reached out to you via email to investigate further and offer a resolution for the issue. My wholehearted apologies again for this situation, and I am looking forward to your response. Best regards, Erma Head of Support - Tablet2Cases

Response from Tablet2CasesMay 15, 2020

Dear Chuck, Thank you for the feedback. Tablet2Cases is an online seller of tablet and mobile phone accessories. We established back in 2011 when the first iPad came out. Besides the online store, we sell on other major online marketplaces across the globe. The postage receipt of the returned products is critical to proceed with the exchange offered to you. Apparently, this document was not provided in the communication. I am reaching out to you via email to follow through where we left off and provide a resolution to the issue. Looking forward to hearing back from you. Best regards, Erma Head of Support - Tablet2Cases

Response from Tablet2CasesMay 7, 2020

Dear Brittany, Thank you for the feedback. I apologize for making you feel this way. This is not the buying experience we want to share with you. Our shipment is usually faster, but with the evolving situation lately, mail and parcel services are severely impacted. Many shipping operators have also suspended mail operations, and there is less air and land transportation available. Our shipping partners are delivering parcels within the delay. Despite these challenging times, we are doing the best we can given the logistics options available on that day. Your peace of mind is our top priority, and I want to find the most convenient solution for you. I have reached out to you via email, and I am looking forward to your reply. Best regards, Erma Lozada, Head of Support Tablet2Cases

Response from Tablet2CasesApr 28, 2020

Hello Arxafad, Thank you for your review, and I am sorry to read that we did not meet your buying standards. The primary users of the rugged case are kids. It is our main goal that we protect both kids and the device. Moreover, your peace of mind is our top priority. We'd like to find ways to alleviate your buying experience with us. I have sent out a direct email to provide options for you. Looking forward to hearing back from you with your preferred course of action. Best regards, Erma Tablet2Cases - Head of Support

Response from Tablet2CasesApr 10, 2020

Hello Lo Garai, Thank you for your feedback and I am sorry to hear about the poor service you received. I will be very happy to investigate and see what went wrong if you can be so kind as to reach out to us with your Tablet2Cases order number. It should look like this T2C123456. Furthermore, we do not have a warehouse in South Korea. Neither has a communication history under your name. I suspect you are referring to another and totally different online store. Please send us a direct email as we have no means of contacting you via email or phone. The email address is [email protected]. I will be on the lookout for your email. Best regards, Erma Tablet2Cases - Head of Support

Response from Tablet2CasesJan 27, 2020

Dear Beatrice, I am sorry you are feeling this way. This is not the buying experience we want to share with you. I have reviewed your order and see that this was placed, processed, and fulfilled on the Amazon marketplace. Amazon has dedicated support for its Prime members. The number you have called is Amazon's as well. They should be able to respond to your return and refund query depending on their business hours. We would have loved to assist you; however, as per Amazon policies, third-party sellers like us are forbidden to intervene in their return processes. This is to avoid information overlap between our system and theirs. Moreover, if your contact is more of a product issue or requires any technical help, we have agents working around the clock and usually get back to you within 12 hours. Thank you for your cooperation and understanding, and I hope you will be able to attain contact with Amazon support eventually. Best regards, Erma Lozada, Head of Support Tablet2Cases

Response from Tablet2CasesDec 23, 2019

Dear Sheila Maloney, I want to apologize for the delay in replying to your email firstly. I was in the middle of a holiday leave upon your initial contact. Very sorry to hear about the confusion brought about by your order. Rest assured that we take our customer feedback as a tool to help us improve our products and services. I am working with the product team as I write this message. To review the product and its functionality. Ensuring that we take corrective action and avoid any recurrence of your experience. I have reached out to you via direct email to provide more information about the Sumato WatchBox. Hopefully, this will show you our commitment to our valued clients like you. Please let me know how you wish to move forward with this situation, and I will remain available for you. Best regards, Erma Lozada, Head of Support Tablet2Cases