Spotlessly Clean House Cleaning & Janitorial ServicesReviews of tabbysspotlesslyclean.com

Response from Spotlessly Clean House Cleaning & Janitorial ServicesJun 23, 2025

Miss Nora, We're disappointed to see that your borderline defamatory statements have persisted, despite your earlier, more inflammatory review being revised after it was found to contain serious factual inaccuracies and defamatory statements. You are entitled to express your opinion. However, when a public review includes false claims of fraud, fabricated events, and personal attacks, we have every right—and responsibility—to protect our business through proper legal channels. Our communication with you was not a “threat,” but a formal cease and desist letter based on your original published statements, which exceeded the boundaries of honest opinion. Those remarks included many fabricated allegations —none of which occurred and none of which were raised during the walkthrough you completed and approved at the time of service. We continue to stand by the quality of our work and the professionalism of our team. We’re proud of the reputation we’ve earned over more than a decade of service in this community. For clarity: yes, we did use the Swiffer wipes you gave us. Yes, we cleaned as instructed. Yes, we completed a walkthrough before we left, during which you raised no concerns and actually allowed us to leave saying I quote "everything looks good" "Its all fine". Strange behavior if you believed your home was not cleaned to your satisfaction. As for your comments about our appearance, housing, and personal lives—we’re a cleaning service, not a beauty pageant or real estate agency. Professionalism is measured by results, not by hairstyles or zip codes. You also claim to have found fault with multiple cleaning companies in your area and declare that our reviews must be fake. Ironically, that’s exactly the kind of pattern real people notice when evaluating credibility. Our business has served this region for over a decade, with real clients and real reviews. We’re not perfect, but we do stand by our work—and we correct issues when given the opportunity. What we don’t do is engage in name-calling or fiction-writing contests. We sincerely hope your new cleaning company is a better fit. We wish you the best in your search for satisfaction and will consider this matter closed. Even the most thorough cleaning cannot prevent dust from resettling shortly after. Here are some relevant references to explain our points: 🔹 Swiffer Pads Pick Up Trace Particles, Even After Mopping "Dry electrostatic cloths like Swiffer will attract particles even from visibly clean floors. This does not necessarily indicate poor cleaning—just their ability to pick up what the eye doesn’t see." — The Spruce Swiffer Review 🔹 Dust Resettles Quickly After Cleaning "Dust in homes is mostly airborne and will settle again within 20–30 minutes of cleaning, especially if HVAC systems or ceiling fans are on." — Environmental Protection Agency (EPA) Why Indoor Air Quality Matters 🔹 Even Hospitals Can’t Eliminate All Dust "Environmental cleaning does not eliminate all microorganisms or dust but is intended to reduce microbial load to safe levels. Resettling of airborne dust is common." — CDC Guidelines for Environmental Infection Control 🔹 Micro Residue on Floors After Cleaning Is Normal "Microfiber and electrostatic cloths can attract particles like pollen, skin flakes, or fibers that settle after mopping." — Good Housekeeping Institute Lab Reviews 🔹 Cleaning ≠ Sterilizing “The goal of cleaning is to remove visible soil and reduce contaminants to safe levels. It is not the same as sterilization, and minor residue is often unavoidable.” — NIH Environmental Cleaning Manual