TabasquishyReviews of tabasquishy.com

Disappointing customer service and failure to resolve a genuine product issue I contacted Tabby Squishy after the squishy started to split almost immediately when it was played with under normal, expected use. I provided photographs clearly showing the damage. Rather than properly addressing the issue, the company initially offered a 20% refund, later increasing this to 30%. I believe the product was not of satisfactory quality or sufficiently durable for its intended use, and I raised my concerns in relation to my rights under the Consumer Rights Act 2015. Despite this, the company appeared to rely on its own refund policy rather than addressing its obligations regarding a product that had failed almost immediately during normal use. Although I believe I was entitled to a full refund, I offered to accept 50% simply to resolve the matter and put an end to it, despite this being less than I believed I was entitled to. That final offer was then ignored and I received no further response. I have tried to resolve this reasonably, provided photographic evidence and even offered a substantial compromise. I am extremely disappointed that the company chose not to engage further. For a product intended to be used by children, I would expect it to be reasonably durable and able to withstand normal, intended use.

UPDATE 2: So after contacting the company as they requested in their response below I was told this is an automated response to reviews and they wouldn’t be reviewing my complaint further. Wasted my time again absolutely appalling avoid at all costs!!! UPDATE: my order number is #TABASQUISHY89738596 please review all correspondence especially the email I received on the 24 August which very clearly state that I wasn’t being asked to repurchase and I would be sent a replacement! I requested all communication be forward to a manager for review and I was assured this had been done and the maximum compensation offer was 50% which is appalling for two faulty items! Your team never answered how customers are expected to tell if an item is faulty without opening the packaging (as it’s impossible)! I wish I could leave 0 stars avoid!!! We ordered 2 squishy toys for my daughter’s 5th birthday costing over £30. When the arrived I opened a heart shaped squishy and immediately realised is was a much softer texture than a traditional squishy toy. Immediately realised it was damaged a small piece was broken off and there was a large rip down the middle my daughter was so upset. I said not to worry and we opened the dumpling. Again it was a very odd texture and very sticky. My daughter softy played with in for about a minute in which time the features almost rubbed off and small pieces broke away. I put both products in their packaging and wrote a complaint email with photo evidence explaining that the products were faulty and I would like a refund. The response from customer services was fast however they said as I had opened the packaging they couldn’t assess if the items were actually faulty or if we had damaged them! I queried how were we supposed to see if the items were damaged when the heart was in a vacuumed sealed packet and the dumpling was in a plastic pot (not see through) they failed to give any answer just kept on repeating their terms and conditions saying that they wouldn’t refund as we had opened the packaging. The first offer of compensation was a 10% refund or 10% off a repurchase with free shipping which I was disgusted at as they were both faulty items. They increased this offer to 20% at which point I said I couldn’t believe they were expecting me to repurchase the items and give them more money. I received a response saying I didn’t have to repurchase and they would send me he items with free postage and a 20% discount. Not ideal as I would have preferred a refund but I accepted. I then got a response apologising that they were “unclear” in their communication and the offer was for me to repurchase with a 20% discount. I was fuming at this point. I had two faulty items which I evidenced and offered to ship back. I had a email confirming that they would send a replacement with 20 % off and free postage as compensation and now I was being told that this wasn’t the offer and they were only willing to offer 20% off a repurchase. I asked for the complaint to be escalated (at which point at least 10 emails had been sent). The best and final outcome I was offered was a 50% refund. As I’m in the UK and didn’t pay on a credit card it would have been very difficult to get any more than this from the company as they are based abroad so I accepted. Please avoid this scam company at all costs especially if you are buying for children who will be devastated when opening their appalling products to find them slimy and broken!

Not even sticky there was fur in the box everywhere there was water in the taba bags I am never buying this again.

I chose Tabasquishy because of their food grade silicone and expected a high quality squishy. Unfortunately, this is not a squishy at all, it’s extremely sticky and absolutely horrible to play with. The quality is terrible, and this has been one of the worst customer experiences I’ve had. I really wish I had read the reviews before purchasing. The product is so sticky that it’s practically impossible to play with. I would not recommend this product to anyone. Save yourself the frustration and avoid it. They do not accept returns, except if the product is unopened!!!!!!!!!!!!

I ordered directly from the official TABASQUISHY website and was disappointed with the quality when it arrived. The packaging had an obvious spelling mistake — “Mystery” was printed as “Myatery” — which is not what I would expect from an official branded product, especially at this price. The squishies themselves are also extremely sticky and pick up dust and dirt very easily, which makes them feel unpleasant to handle after a short time. Overall, the product did not feel as well made or as premium as I expected from the official store. The order did arrive, so my issue is mainly with the quality control and the product itself.

Terrible products. Do not waste your money. Too sticky and parts fallen off after one play. I spend a high price on what I thought would be premium squishys for my daughters birthday. Told they should be kept in the bag when shown playing with hands on the website. Insane. The dumpling squishy is not a dumpling has a flat side. Terrible customer service. They will not issue a refund, stating it is too much to send back to china as an excuse. Only offering 20%. Please do not buy and waste your hard earned money.

My daughter was so excited for her tabasquishy. She ordered the octopus and as soon as she touched it, the facial features came off and after squishing it a couple times the actual squishy started to tear apart. We emailed customer service and the most they would offer is a 20% refund.

I ordered a 6 pack of squishies and only got one.