SynchronyReviews of synchrony.com

Synchrony Lowered My Credit Limit Below My Current Balance I have been a long-time Synchrony Bank customer and have multiple credit card accounts with them. Recently, Synchrony unexpectedly reduced the credit limit on one of my cards to an amount that was actually below my current balance. As a result, my utilization ratio immediately increased and negatively impacted my credit score. What makes this even more frustrating is that Synchrony did not lower the credit limits on my other accounts, some of which carry higher balances and are not even being actively used. There appears to be no consistency or logic to their decision-making process. When I called customer service to explain the situation, I was told there was nothing they could do and that my only option was to request a credit line increase. That would require a credit inquiry, which could potentially have an additional impact on my credit. Why should I have to submit to a credit inquiry to correct a credit limit reduction that Synchrony imposed in the first place? I asked why this particular account was singled out and why my other Synchrony accounts were not treated the same way, but I received no meaningful explanation. As a loyal customer with multiple accounts and a long history with the company, I expected much better treatment and customer service. This experience has been extremely disappointing. Lowering a customer's credit limit below their existing balance without warning and then offering no reasonable resolution is simply unacceptable. I have lost confidence in Synchrony's handling of customer accounts and credit decisions.

I purchased speakers at SWEETWATER with 0% interest for 48 months. SWEETWATER used Synchrony bank. Without my permission Synchrony Bank added card security to my application. A third party charged $105 every month, then Synchrony bank charged $60 to $90 every month. That’s 34% interest. I’ve called the card security (third party ) will refund the 12 months they’ve charged my account. Synchrony bank is not refund the interest that had been charged to my account without my permission. I WON’T EVER use Synchrony bank again. You need to watch out for this SCAMMER bank!

I review my credit reports regularly. I noticed today a drop in credit score from Syncrony so investigated the reason why. The answer it seems is they decreased my credit limit. No real reason why other than their"automated system" made the decision. I reached out to customer service and asked why. No actual answers other than about their system The only accounts I have with them are for Amazon. I don't use them since the interest rate is too high. I use my American Express instead. That said, these accounts will die out in time. It won't cause me lasting issues as I have Excellent credit and plenty of available credit. It's called using credit responsibly. Since they would not address the issue I will never use anything they provide in the future and will certainly spread the word about how they treat long-term customers. If I could do zero or negative stars I would for this company.

Beware PayPal MC uses Synchrony Bank. I accidentally made a duplicate payment, paying off my entire balance. Because it was a large amount of money, I called immediately to get it back. The initial PayPal rep told me a complaint was filed and I'd get a check in 2-3 weeks. After a month with no check or update, I called again. Another rep informed me that the payment actually went through Synchrony Bank and gave me their number. I called Synchrony and was told the check was just cut yesterday! They have held my money for almost 6 weeks, nothing was ever noted on my account, and no one reached out to me. If I had been late by a day, there would be immediate interest and fees. Synchrony Bank is too big to care about individual customers.

Synchrony's dispute resolution process is terrible! A merchant made two unauthorized charges to my credit card totaling $8400, and I've had to dispute the transactions 4 times each, after providing documentation that the service was paid by different means. I have spent hours on the phone with their "customer support" reps, who take the same information, apologize, and then just open a new dispute, so the process starts all over again. You're not allowed to talk to an actual decision maker. Then, just when I think the customer support rep understands the issues, I get a denial of my dispute AGAIN! I've uploaded tons of documentation (explanation letter, receipts, text messages, etc.) and I don't think anyone even looks at what I've sent. Absolutely maddening!

Horrible phone service..I verified my information..changed to paperless billing..my account is on autopay..I have 1 credit card balance remaining and I will have a 0 balance..now all of a sudden they don't have my email and will charge me a fee..where were my previous emails sent?..oh they can't tell me that only verify the email I tell them...how dumb is that? You taking my payments without an email...I guess they will see my email on this review and they can verify it's me

I spoke with Anita, the account manager, regarding questions about my statement and the large amount of interest added to my account. Unfortunately, the experience was very disappointing. I was simply trying to get clarification and request a short extension on my grace period, but she was dismissive and unwilling to help due to “company policy.” As a loyal Ashley customer for years, I expected much better customer service and flexibility. The process was also frustrating because although most account features are online, I was still required to call back multiple times, making the situation unnecessarily difficult. Thankfully, I later spoke with another representative who was extremely pleasant and much more helpful, which showed that good customer service is possible. However, my interaction with Anita left such a negative impression that I no longer plan to use Ashley financing in the future. Once this account is paid off, I do not intend to use an Ashley card again.

NEVER AGAIN! I used Synchrony for a 1 year CD deposit. The rates were competitive, so no problem there, but when it matured it took me FOREVER to get the funds. They had a daily transfer limit of $25,000, but each transfer had to be cleared by the receiving bank before they would let me initiate another one. It took me almost 2 weeks to receive just over 50K in funds. I think this is on purpose. They hold your money as long as they can in a "pending" status (paying no interest). I have never had that problem with any other bank.