Anthony M.
Terrible customer service. Essentially stole my money
I am incredibly disappointed with SymphonyOS. I purchased a monthly subscription for $39.99 and paid an additional $15 for an ad campaign setup. Almost immediately, I realized I needed to change the ad platform and requested to stop the campaign and get a refund for the $15. That was on July 9th. It is now July 22nd, and I have not received a single dollar back, nor have I received any useful help. Here is the timeline of my nightmare: July 9: I requested to stop the campaign and refund the $15. July 11 & 14: I followed up, pointing out that my subscription days were burning away while I waited. July 15: A rep finally replied, apologized, and said they were "finishing the refund." July 22 (Today): Six days after that promise, I still have no refund, no resolution, and my subscription month is essentially wasted. I understand that mistakes happen, but ignoring a paying customer for days and then failing to deliver on a promised refund is unacceptable. If you value your time and money, I would strongly suggest looking for alternatives. I am currently out $54.99 with nothing to show for it.
Response from SymphonyosJul 30, 2026
Hi Anthony, We would first of all like to thank you for considering Symphony for your artist needs, we always aim to provide the best support for our users, and acknowledge that it does not always go perfect. We have reached out to you as well, as we have refunded the ad campaign set-up amount, ontop of the existing subscription for all the hassle, which we apologize for. We have actively improved our operations to avoid such situations in the future, as we wish you all the best on your music journey. Kind regards, Team Symphony