Liz H.
Trick or Treat
This is in my 50 years of shopping the most horrible place to purchase any item . I ordered a dress that looked quite lovely on their website and when I received the dress it looked nothing like the photo. The material is cheap and stiff . I have been going back and forth with these people they take days to answer any email . The bottom line is according to them they do not offer any return for refund they had the audacity to offer me 5% of the purchase price not even as a refund as. A credit to their site . DO NOT buy anything from these people ! They are thieves and swindlers !
Response from SylviarAug 10, 2026
First of all, please accept our sincerest apologies. Your shopping experience with Sylviar fell far short of your expectations. We truly appreciate you taking the time to write such detailed feedback, as it allows us to hear your voice directly. Regarding the issues you mentioned – product quality not matching the photos, poor fabric texture, and slow customer service responses – we take these very seriously. To better understand the situation and resolve it for you as quickly as possible, we kindly ask you to send relevant photo evidence (such as photos of the actual item, packaging, etc.) to our customer service email: [email protected]. Once we receive your email, we will verify the matter promptly and provide you with a satisfactory solution. We sincerely hope to communicate with you directly and find a fairer, more reasonable resolution to make up for this unpleasant experience. Your feedback is extremely valuable to us and will help us continuously improve our products and service quality. We look forward to hearing from you – we will make sure to handle this properly.