SylviarReviews of sylviar.com

Response from SylviarSep 14, 2026

Dear Customer, We are very sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. We take your concerns seriously and want to make this right. Please contact us directly at [email protected] with the details of your order, including the issue you experienced and photos of the products as evidence. Our team will review your case and respond within 24 hours with a satisfactory solution. We appreciate the opportunity to resolve this for you. Sincerely, Sylviar Customer Support

Response from SylviarSep 1, 2026

Thank you for your honest feedback. We value every customer's opinion and sincerely apologize that your experience fell short of expectations. We offer our sincere apologies for any delay or inconvenience caused regarding your return request. This does not reflect the level of service we strive to provide, and we fully understand your frustration. We would like to resolve this matter to your satisfaction. Please email us directly at [email protected], including your order number and photos demonstrating the issues with the size or fit. Our team will prioritize your case and work with you to find a fair solution. Please reach out to us at [email protected]—we are here to listen and happy to assist you. Best regards, The Sylviar Team

Response from SylviarSep 1, 2026

Estimada cliente, Lamentamos profundamente que su experiencia con nosotros haya sido tan negativa. Para nosotros, la satisfacción de nuestros clientes es lo más importante, y sentimos no haber estado a la altura de sus expectativas. En relación con el producto que recibió, le pedimos que nos envíe fotografías que muestren claramente las diferencias entre lo que pidió y lo que recibió a nuestro correo de atención al cliente: [email protected]. Nuestro equipo de producción revisará el caso y trabajaremos para ofrecerle una solución justa y satisfactoria. Con respecto al reembolso, queremos aclararle que, según nuestros registros, el porcentaje acordado ya fue devuelto a la cuenta bancaria que utilizó para realizar el pedido. Si usted aún no lo ha recibido, le sugerimos que se comunique directamente con su banco o entidad emisora de la tarjeta para verificar el estado de la transacción, ya que en ocasiones los bancos pueden tardar algunos días hábiles en reflejar el abono. Lamentamos sinceramente las molestias ocasionadas y esperamos poder resolver esta situación a su entera satisfacción. Quedamos atentos a sus fotografías y a cualquier otra consulta que pueda tener. Saludos cordiales, El equipo de Sylviar

Response from SylviarAug 20, 2026

Thank you for sharing your feedback. This is Mia, customer service representative from SYLVIAR. I'm truly sorry to hear that the dress did not meet your expectations, and I sincerely apologize for any inconvenience this has caused. I was genuinely surprised to learn about the sizing issue, as we take quality control very seriously. Every dress goes through three rounds of quality inspections before shipping. We also work with fit models who have similar body types to our customers to ensure our sizing is as accurate as possible. I can confidently say that when customers refer to our size chart and select their usual size, sizing issues are rarely reported. That said, I understand that sizing discrepancies can happen, especially when converting between different regional sizing standards. To help us resolve this for you as quickly as possible, could I kindly ask you to: Lay the dress flat on a table Measure the bust, waist, and hip of the actual garment Send us photos of these measurements Once we receive this information, I will personally escalate this to our production team for verification. We are committed to finding a solution that works for you. We truly value your business and would appreciate the opportunity to make things right. Please contact us directly at [email protected], and I will personally see to it that your case is handled promptly.

Response from SylviarAug 19, 2026

We sincerely apologize that our product did not meet your expectations. We value every customer's feedback and will continuously improve our products and services. All our product images are taken of the actual items. However, we understand that lighting and screen display settings can sometimes affect the presentation of colors and patterns. If you believe the item you received does not match the image shown on our website, please take a photo of the item under natural light and send it to our customer service. They will provide you with a satisfactory solution. Furthermore, we provide detailed size charts and measurement guides on each product page to help customers choose the most suitable size. We also check the items multiple times before shipping and have models with similar body types try them on to ensure accuracy. Regarding your question about returns and refunds, our return policy is clearly listed on the website. We offer various return options and partial refunds. We always recommend that customers carefully read these terms before purchasing. Thank you for your feedback, and we wish you all the best.

Response from SylviarAug 19, 2026

Thank you for your honest feedback. We sincerely apologize that our product did not meet your expectations. Regarding your comment, we would like to clarify that all our product images are taken of the actual items. We understand that different monitor settings and lighting may affect your perception of color and texture. If you believe that the product you received is inconsistent with the image shown on the website, we suggest you take a picture of the product under natural light and send it to our customer service. They will provide you with a satisfactory solution. Furthermore, we clearly provide size information on each product page to help customers choose the most suitable size. There are three quality checks and one fitting with a live model before shipment, so sizing issues are rare. If the clothing you receive is the wrong size, we offer a return and compensation plan. Please see our website for details.

Response from SylviarAug 19, 2026

We are deeply sorry that our product did not meet your expectations. We value every piece of feedback and would like to clarify a few points here. Our product images are all taken of the actual items, and the models are all real people. However, we understand that lighting and screen displays can affect the presentation of colors and textures. We always recommend that customers carefully read the product description and size chart before purchasing. Regarding returns, our policy is clearly stated on our website. For returns not due to quality issues, the customer is responsible for return shipping costs. We will strive to make the return process as simple as possible in the future. We are confident in the quality of our products and deeply regret that we have not been able to satisfy you.

Response from SylviarAug 13, 2026

Dear Customer: We apologize for your concern. We would like to clarify that our return and cancellation policy is clearly posted on our website, and all customers can view it before placing an order. Your first dress has been delivered, and our policy applies to all completed orders. Regarding the second dress—when we received your cancellation request, the order had already entered the shipping process, so we shipped it as planned. These timelines are also stated in our policy. We take our policy very seriously and consistently enforce it for all customers. We recommend that all customers carefully read the terms and conditions before purchasing. Sincerely, Customer Service Team