SwissWatchExpo Reviews | Read Customer Reviews of swisswatchexpo.com

SwissWatchExpoReviews of swisswatchexpo.com

4.053 reviews
Jewelry & Watches
315 East Paces Ferry Drive NE, Atlanta, Georgia

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SwissWatchExpo

About SwissWatchExpo

SwissWatchExpo has been recognized in Forbes, The Wall Street Journal and The New York Times as the premier online retailer of pre-owned luxury watches due to its reputation for authenticity, its expansive collection of watches, and its superior customer service. With a team of in-house Swiss-trained Watchmakers that open, meticulously inspect, authenticate, service and polish every watch in their inventory, SwissWatchExpo is able to guarantee that all its watches are certified authentic and in excellent working condition. The company has one of the largest inventories of pre-owned luxury watches available for sale under one roof, and a team of non-commissioned expert Watch Consultants that help clients select the perfect timepiece. SwissWatchExpo was established in 2009 and is based in Atlanta. Customers are welcome to visit their showroom by appointment only.

SwissWatchExpo (swisswatchexpo.com) has 53 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: swisswatchexpo.com
Website: swisswatchexpo.com
Category: Jewelry & Watches
Location: Atlanta, Georgia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 94% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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SwissWatchExpo reviews

Showing 40 reviews with 5 stars · Clear filters

Tom A.
Oct 24, 2026
Great experience working with SWE for the first time…
Just worked with SWE for the first time and had a great experience. My advisor/service rep was David R., and he was terrific! After I provided all necessary info and pictures, he quickly provided a quote for my 2 watches - a quote in line with others that I received. As I was looking to trade, David set up a video call so that I could see not only more detail on the watch, but he also provided me with a tour of the SWE operation. SWE provided a FedEx prepaid label and detailed boxing/shipping instructions. My watches arrived at SWE the next day and were authenticated in about an hour. At this point, I had changed my mind on the trade and opted for payment. David pivoted, engaged accounting, and an e-check was in my email inbox in less than an hour. I look forward to working again with David and SWE, who are solid partners for a collector and have a wide, ever changing selection when buying or trading. Separately, while I was working through email, text, and WhatsApp with David, the SWE CEO, Eugene Tutunikov, reached out to connect via LinkedIn - a really special, professional gesture. I recommend SWE in terms of customer service, value, professionalism, trust, and product variety.
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Adam F.
Oct 6, 2026
I purchased an Omega Sea Master form…
I purchased an Omega Sea Master form them. The rep was extremely helpful even face timed me with the watch I would be getting. The watch was in exactly the condition described. I will definitely buy from them again.
Response from SwissWatchExpoOct 6, 2026
Hi Adam! Thank you for choosing SwissWatchExpo, and for your 5-star review! We are happy to hear that your experience was superb and that you were able to take advantage of a FaceTime appointments with one of our expert Watch Consultants. We offer these appointments to allow our clients to see the full details on the exact watch they are interested in buying. We take great care to provide certified authentic watches in excellent condition at a fair price, and all the watches on our website are available to ship out the same day. We are grateful for your trust and look forward to working with you again. - The SwissWatchExpo Team
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SJ B.
Sep 21, 2026
I had been watching (no pun intended) the website
I had been watching (no pun intended) the SWE website for a long time - and I found two watches that I purchased - a Cartier and a Patek Philippe. The entire process was seamless, the consultant (Michael Cash) was excellent, and he provided great help and guidance. The payment system the store requires (ACH) was a little inconvenient and made me feel uncomfortable (I must trust the store and pre-pay them 48 hrs before I get the physical watch), but in the end, I received the watches - and they were in better condition than I had anticipated. Michael was particularly helpful and his time is appreciated. I will purchase from SWE again, no question.
Response from SwissWatchExpoSep 22, 2026
Hi SJ B! Thank you for choosing SwissWatchExpo, and for your 5-star review! We also appreciate your pun. We are happy to hear that your experience was superb and that Michael provided excellent service. We take great care to provide certified authentic watches in excellent condition at a fair price, and all the watches on our website are available to ship out the same day. Regarding your bankwire payment, many clients chose that because it saves them money compared to paying by credit card - and you are correct in that it takes approximately 1 day longer because we do wait until the payment settles in our account before we can ship the watch. We are grateful for your trust and look forward to working with you again. - The SwissWatchExpo Team
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Joseph E.
Sep 12, 2026
I bought 2 watches from them a…
I bought 2 watches from them a Breitling and Omega Seamster. Both arrived as described. Just recently my Omega stopped working. I was within the warranty period. I contacted them and they took care of my issue. They provided detailed instructions on how to send them my watch. 2 day shipping. They received my watch and completed service in 2 days. (Main spring broke) Watch was sent back same week. Total time from sending to repair and shipped back to me was about a week amd a half. Very impressed by Swisswatchexpo and would highly recommend.
Response from SwissWatchExpoSep 14, 2026
Hi Joseph, Thank you for choosing SwissWatchExpo for both your Breitling and Omega Seamaster timepieces, and for your 5-star review! We are happy to hear that you had a great experience purchasing your watches from us. We also appreciate that you recognized SwissWatchExpo’s warranty repair service. As you know, all the watches available for sale on our website come with a full 18-month Limited Warranty. In the rare case that there is an issue, it is good to know that SwissWatchExpo is an authorized service center for several major brands, and we have a team of trained watchmakers onsite that prioritize warranty repairs to get our client’s timepieces back to them as quickly as possible. We are grateful for your trust and look forward to working with you again. - The SwissWatchExpo Team
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A T.
Sep 4, 2026
The process was clean and efficient
The process was clean and efficient. No games, just good service. Their website is upfront about their inventory and allows you to easily browse to find just what you may want. There was no talk of a waitlist. I walked in knowing what I wanted and walked out with exactly that. I highly recommend.
Response from SwissWatchExpoSep 5, 2026
Thank you for choosing SwissWatchExpo, and for your 5-star review! We are happy to hear that you had a great experience purchasing your watch from us. The entire SwissWatchExpo team takes great care to provide certified authentic watches in excellent condition at a fair price, and all of the watches on our website are in-stock and available to ship out the same day. And we love that you recognize that we try to do everything as simple and efficient as possible... no waitlist, no games. We are grateful for your trust, and look forward to working with you again. - Your Friends at SwissWatchExpo
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customer
Sep 3, 2026
Clear simple fair process to sell your watch
The entire process was clear and well explained from start to finish. The offer for my watch was fair. The shipping, evaluation, offer and payment were quick and took less than 2 days. Everyone i contacted responded quickly and was able to answer my qeustions. The customer service was outstanding. I highly recommend SwissWatchExpo if you are selling, trading, or buying a luxury timepiece.9
Response from SwissWatchExpoSep 4, 2026
Thank you for choosing SwissWatchExpo, and for your 5-star review! We are happy to hear that you had a great experience selling your watch to SwissWatchExpo. Our Sell-Trade process is different from other folks in that it is specifically designed to be fully transparent and fast - once a Seller submits details to us (including pictures of their watch), they will receive a rapid response with a quoted range; we then can quickly inspect the watch upon receipt (we have an in-house team of Watchmakers!) and provide a final offer that stays inside the original range -- unless the watch differs materially from how it was described. No "bait and switch" like what we read about with some of our competitors. We are grateful for your trust, and look forward to working with you again. - Your Friends at SwissWatchExpo
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Mr Robert B.
Aug 30, 2026
Bought a PP5112G recently. 10/10
Bought a PP5112G recently. A fantastic Co. to deal with. Excellent comms. Received the watch in the UK 3 days after purchase, brilliant service. The watch is faultless and perfectly as described. i would 100% deal with these guys again. 10/10.
Response from SwissWatchExpoAug 31, 2026
Hi Robert! Thank you for choosing SwissWatchExpo, and for your 5-star review! We are happy to hear that you had a great experience purchasing your watch from us. We take great care to provide certified authentic watches in excellent condition at a fair price, and all of the watches on our website are in-stock and available to ship out the same day - which is what makes it possible for you to receive it 3 days later in the UK. And we also appreciate your comments regarding our communications and service - please note that all of our non-commissioned watch consultants and operations professionals work together and are dedicated to delivering an exceptional customer experience. We are grateful for your trust, and look forward to working with you again. - Your Friends at SwissWatchExpo
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Pedro F.
Aug 18, 2026
Very Smooth Transaction
Just sold my Rolex and I got a great offer and transaction was quick and smooth. Will definitely continue to work with Swiss Watch Expo
Response from SwissWatchExpoAug 19, 2026
Hi Pedro! Thank you for choosing SwissWatchExpo, and for your 5-star review! We are happy to hear that you had a great experience selling your Rolex to us. Our Sell-Trade process is different from other folks in that it is specifically designed to be fully transparent and fast - once a Seller submits details to us (including pictures of their watch), they will receive a rapid response with a quoted range; we then can quickly inspect the watch upon receipt (we have an in-house team of Watchmakers!) and provide a final offer that stays inside the original range -- unless the watch differs materially from how it was described. No "bait and switch" like what we read about with some of our competitors. We are grateful for your trust, and look forward to working with you again. - Your Friends at SwissWatchExpo
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