customer
This purchase was not my only with SWE
This purchase was not my only with SWE, but was truly my best experience so far and maybe forever. I agreed to purchase Darkside of the Moon watch, and just prior to shipping they noticed something not right with the watch. It had a nick on the crystal. SWE, called and offered another Darkside, they had not even had on the website,and this also had the deployment clasp. All for same price and this was clearly a watch that would cost much more. I was leaving on a trip, so they were even able to Overnight the watch also!!. They went as far as service can go ! they covered the shipping too ! Experiences like this are rare, but its obvious SWE has great people who understand the value of service. Cannot thank you enough SWE. I have purchased from them since 2022 and did not think I could get a better experience than the previous purchases, but they did it. Getting this watch before my trip meant everything!!
Response from SwissWatchExpoNov 24, 2025
Thank you for continuing to choose SwissWatchExpo, and for your great review! Our entire team is dedicated to making sure that every watch we sell is a high quality, certified authentic timepiece at a fair value - and when we saw an issue with your Dark Side of the Moon, we wanted to make sure that we lived up to that expectation. Thank you for working with us to ensure this all worked out, and we hope you enjoy your Omega for many years. We are grateful for your trust, and look forward to working with you again. - Your Friends at SwissWatchExpo