SWISCO,INCReviews of swisco.com

I ordered balances for windows and their site SPECIFICALLY said ‘figures are for two balances per sash’ which made me believe each sash held half the load of the window. I ordered 4 balances (repairing 2 windows) thinking each carries 13-19 pounds- but I needed balances that carried 26+ pounds. Their site wasn’t clear- and now I have to pay to return, reorder and simply requested they pay for either 1) return or 2) free shipping on the reorder- I was willing to pay for one of the shipping. They said they are ‘unable to do that’ I said fine- let me let the world know what kind of company you are when you have an unclear website and a customer trying to work with you. Think twice about buying from Swisco.com if you expect good customer service…

Hardware is impossible to install using instructions. One of the steps involves trimming tail piece using a piece of pliers. My husband is strong and was not able to do it. Attempted to return item and they would not accept the return because they said the item was damaged. Yes I know, we damaged it while attempting to install it using their instructions.

Ordered weather strip and paid extra for expedited delivery in 3 days 03/03/2024, I still have not received the merchandise.

Ordered 4 spiral balances and pivot locks for a tilt in window , installed balances per their video .The first time I went to move the window the balances came apart ,then tried it again with the 2 balances I had left , same thing happened again . Contacted service ,they basically told me to pound sand , products are junk !!!

I made a purchase for $79 for screen clips. The world was in a pandemic and I did not want to stand in line at the post office, so I was over the 30 day return policy, which by the way Swisco says online that most returns are 30 days plus. They offered me a credit. I have looked for a long time and can't find anything I need. I wrote and explained the extenuating circumstances and was told they can't issue credit, the bank won't allow it. I am a senior, on social security. Do you think they would send me a check? The answer is NO.

I have used Swisco for years. Recently, I ordered a roller window assembly for my vacation home which was supposed to come with two wheels. I got one...not a big deal, right? YES! Customer service rep told me I needed to take a photo of the part with the missing wheel? Huh, it's missing. Do you not trust me? I don't know when I'm going to be out to my home again. I just want this window fixed. Wow...on a $4.25 item with a wheel that probably costs them $.02 from China. Will never buy from them again. Poor customer service. You can find everything you need on Amazon!

BEWARE,  BUYER BEWARE and run away from this scam company. Never got order, company takes ZERO, NO accountability, they take your money and run you around. The company does not take care of customers and plays games with them.  Chris the Assistant Manager of Customer Service and Nancy the Manager of Customer Service are two clueless airhead clowns that mislead and misrepresent what is going on. They put themselves and their degenerate company first the customer is last. They do not take responsibilities for their negligence's. The entire organization is an F for failure. Don't believe any of their silly Mom and Pop, family owned nonsense marketing it's all a lie and BS go to big distributors and  big box outlets these people are ruthless do nothings.  With bigger distributors  you do not have to deal with rouge ghost degenerate owners and scam dishonest employees as you do with this scam NJ company. Their entire call center people lie, lie, lie and lie. Chris is weak, doormat that lies. On top of that, they take 50 cent parts and sell them for $5 wonderful degenerate people.

I'm hostage to this company in that I have a 40-year-old Acorn Dorwal and haven't been able to find parts elsewhere (yet). As I'm in CT and they're in NJ, it's well known that any Fedex service is next day and the shipping prices quoted are exorbitant. So, I paid $18+ to ship a $9 item as I have the door out for repair. 3 days later after label creation, the item has NOT left the building. What does customer service say? Rather than own the problem, they point at Fedex (who is still waiting for the item to hit their hands). Obtuse arguments are not customer service.