Paid the price during fund raising stage, then waited very long and almost forgot about it since there was no update from the manufacture and numerous delays. Accidentally found out that they were selling it already and had to chase them to get my item, although i was supposed to be among the first owners (i updated my contact details several times over development period). finally got it just to find out that it was unusable in water - tried 3 times and always screen went black after 2 or 3 laps. Not using it since.
Response from SwimmingMay 10, 2019
Hello Andrey. Please contact our support directly - we will gladly resolve this problem.
JU
Judith
Expensive lesson
My swimmo watch came with a defective battery charger. It took almost a week to get a response from the company where they admitted they knew the chargers were sometimes defective. After several more emails that also took a long time to respond to me, they agreed to send me a new battery charger. So, about a month after purchasing the watch, I was able to charge it and try it out. It did not accurately count my laps and when I tried to sync it with my phone it lost the swim totally saying there was no history. I was frustrated by this time and asked for a refund. I was informed that there is a 2 week return policy. I did not even get to use it for a month so I guess, this is an expensive lesson for me. I should have returned it immediately. I purchased a different brand and it has worked flawlessly for me.
Response from SwimmingJan 7, 2019
Hello Judith. Thank you for your feedback. To clarify - the issue concerned a small fraction of units of an old batch of chargers and has been already resolved in the new batches. The "lost workout" is simply a matter of ensuring sufficient phone memory while synchronizing, as we have tried to explain.
LA
Laurens
Heart rate
The heart rate did'nt work so the watch was broken.
So sending back in good condion.
Swimmo took € 50,- reduction for a scratch who was'nt there.
So I paid € 50,- for a broken watch that I don'nt have.
BRRRRRR
Response from SwimmingDec 31, 2018
The watch has been sent back as a change of mind return rather than a warranty repair. Partial refunds due to the item not being in the original condition are a common and reasonable practice. Scratches and other signs of damage are always documented and available to be reviewed by the customer if he/she wishes to see them.
CL
Claude
Open water feature still NOT DELIVERED!!!
I have bought my Swimmo in 2017 when their website was promising an "Open water" feature upcoming in 2018. Nice story, Swimmo customers would receive a message via the App to download it. Before summer 18 customer service told me it should be released in August 2018.
Poor delivery: in Nov 18 it is still not launched!!! Recently I saw on the website that they took out any marketing on this Open water feature because Swimmo realize they can't deliver their promises. Few days ago customer service told me it will come in 2019 but no further precision. After +1,5 year I am not amused when Swimmo promised me upcoming feature (Open water is one of the essential for me) and decline any responsibility via the customer service when things are still not delivered. They admit it is delayed, they admit that they stop claiming it on the website and they are vague for the release date!
Also, my docking charger needed to be replace after +/- 6 uses. Good to hear that some indoor swimmers are ok with it because as an open water swimmer I can't see any satisfaction.
If any customer was expecting to have an open water feature promised, he/she should claim his/her right to have it after more +1,5 year and I am very disappointed by the feedback I have received from Swimmo.
Claude
DF
Doug from the Badger S.
Poor warranty and service work from Swimmo watch.
Received a Swimmo watch in August of this year. Gave it as a present. It did not work. Return and warranty of this watch has been as poor as any company I have ever dealt with. They have you ship it over to Poland where supposedly it has been stuck in customs for over a month. Have many friends who want a swim fitness tracker. I will not be recommending them to my friends.
Response from SwimmingJan 16, 2019
Dear Doug,
We strongly disagree with this review. Ever since your initial contact, we have done everything to resolve your issue as fast as possible, despite your lack of cooperation.
We have attempted to identify the problem remotely via photo evidence, to which you took offense and initially objected, claiming that it would not help. You have also objected to our initial diagnosis, which later proven to be correct, and insisted on sending the watch to us, which was not necessary.
We have also never claimed that the watch is stuck in customs for over a month, we rather stated that it was being processed by customs at the time of your message. We fail to see our fault as far as customs are concerned - this is normal for international shipments and US is by no means an exception and it's unreasonable to think otherwise. You have also not replied to our response until now.
Finally, as our initial diagnosis has proven to be correct, all this could have been avoided if you allowed us to proceed according to our procedures and experience.
AS
Alberto Sandoval U.
En su página web dicen que lo mandan en…
En su página web dicen que lo mandan en tres días. Cuando uno los contacta son muy agresivos y evasivos sobre el seguimiento del pedido. Estoy pensando que me quieren robar. Por suerte mi banco tiene seguro y confío en que van a tratar el asunto como debe de ser.
DS
Dirk S.
Do not buy this watch!!!!
I buyer the watch because of the expected free water features as well as the SWOLF data that were promised to arrive soon. However, after several mails that promised me to become a beta tester during the next 3 weeks for that features, after now 6 months, gone of the promised features has been realized. Moreover, the watch is of poor quality and did not work properly (lap count, display brightness to low etc.)
Response from SwimmingSep 18, 2018
Hello Dirk. Thank you for your opinion. We do realize that some of the additional features you've mentioned were promised to our users long ago and we do apologize for the delay. Rest assured that they are still coming and that our intention is to deliver a fully functional and fault-free product, which takes time to develop, test and release. All current and future Swimmo users will receive the new features in form of free upgrades and new ones will be developed constantly.
BR
brittany
Product doesn't accurately count laps
Product doesn't accurately count laps. Will not refund.
Response from SwimmingSep 18, 2018
Hello Brittany, thank you for your comment. It is hard for us to address your case without knowing the details, but we do offer replacements (or refunds) for faulty devices. Lap miscount can, in our experience, be resolved by following the guide visible on our website and they constitute a tiny fraction of a percent of all of our users' workouts. What is more, we are constantly working on improving our algorithms.
