SwimmingReviews of swimmo.com

I finally got round to writing a review of this watch and wanted to let others know of my experience to avoid making the same mistake !! I ordered it in Sept 2017 and it took 4 months to arrive. No updates – just me chasing each time and a promise that the watch would be coming. By the time it arrived I had been diagnosed with breast cancer and was having my 1st operation and unable to swim. Instead, my sister used it for me and reported several issues, as did members of her swim club (not counting lengths accurately/ screen very hard to use/ won’t turn off). I then contacted Swimmo for advice. Their help didn’t rectify the issues when I tried it at home, so asked for a refund. Swimmo refused me; they stated it was too long after I had ordered (the email stated it was only available for 14 days after the watch arrived in Nov – it actually arrived mid Jan !). At that time there were bigger issues to deal with so I forgot about the watch. It was over a year before I was well enough to swim again, so this year I tried the Swimmo again. I found the screen often non-responsive. The lengths started counting before I had even hit the water and when swimming the length count was inaccurate. Half the time I couldn’t get the watch to end the swim as the screen wouldn’t work no matter how hard I tapped. It happily carried on counting lengths despite being out of the water, and I had to wait for the battery to die before trying again. I have since been given an Apple watch – it works perfectly. Stops/ starts with ease and counts length and stroke type perfectly. To sum up my view of this watch… I don’t even feel I can eBay this watch, as I feel it would be unfair to sell it to someone else, as it just doesn’t work!

Received the Swimmo and updated it. Have tried using it several times, and it is failing to count laps and distance, mainly (and oddly) in the middle of the workout. Even wore Apple watch 4 to compare data, and that confirmed the Swimmo problems. Emailed Swimmo for return info and have as yet received no response. Very disappointing.

Swimmo, The reason I didn't ask to send it back was because I wanted it to work. I tried everything you suggested. It's not up to me to find working components that should be included in the product, to make the watch work. If it was, as you said, the cable, don't forget you provided that cable. Those kind of cables tend to have different connectors. None of the cables that I tried worked. I'm not going to try cables that don't fit in case it damages the watch! It was on you to supply everything needed to make the watch work, and you didn't. I shouldn't have to spend four months trying to get your product to work. I find your attitude and product horrifically bad. You haven't even offered to reimburse the postage I had to pay for to send it back.

I have to say I'm very disappointed with this product. I have had it for a few months now. And I seem to be spending half my time charging it. The battery never seems to last past one swim. The watch turns its self on regularly. I have been unable to sync it with the app. For the money this product cost and the amount of weeks it took to deliver,along with the very obvious issues with it I would not recommend it

I've had this watch for a while now. It's more frustrating than useful.

Unusable product. Constantly having to do reset. The pulse/HR feature just does NOT work because it s wildly inaccurate - it reports HR way down. While swimming it will miss laps whenever it wants. Sync with mobile app works half of the times because teh app either does not find the phone or the phone is stuck and needs to be reset. Integration with Strava does not work at all. The worst part is customer service. They are are arrogant, petulant, rude and unhelpful. For $200 save yourself the trouble and spend the money at the liquor store you will be happier.

Buyer Beware. I placed an order yesterday at 4:18pm and at 4:21pm upon receiving the order confirmation, I decided that I did not want the watch, due to poor reviews on customer service and lack of general information on the website. I was told some bogus answer that it already had shipped. Highly impossible. There is no Q&A about returns/refunds, that it is shipping from Poland, the wait times for a refund or return, and even at most basic steps or instructions for refunds. Terrible customer service, I would recommend a new strategy for customer service instead of marketing videos, thankfully, I have an American Express. If they do ship the package it is being refused. Good luck getting your watch back Swimmo.

I would like to give this watch a zero rating. It never gives me accurate distance. Very frustrating when you're training for an event. Several times it hasn't synced with my phone at end of workout. While swimming, the screen would change to a different screen. At times I had to tap and tap many times to get any response on the screen. Horribly frustrating watch! I was told by customer support to check the faq. I read the online manual word-for-word. None of these issues were addressed.