Do not buy. Absolutely nothing the watch reports on is accurate and their return policy is ridiculous.
Response from SwimmingFeb 17, 2022
Thank you for this review. The return policy is a standard one and it was available to you prior to the purchase. It was also sent to you directly, via e-mail. As for the accuracy of the watch - in most cases it's a matter of simple things, like remembering to push off the wall firmly or not to change style mid-lap. Please follow the guide that our support has sent you.
KH
Kenny H.
This was a birthday present from my wife
This was a birthday present from my wife as I am a very experienced swim coach based in the UK and it would have been very useful with my training for charity I was doing at the time. Definitely, the worst customer service I have ever dealt with. From day one the watch had major issues and kept shutting down for no reason. I contacted customer service who told me I had to pay to return it with an explanation of the problem. I asked for a full refund at the time because I was totally disappointed with the product but they insisted I return it. It took over a month to come back and they told me there was no fault..what a joke as to this day it still shuts down intermittently sometimes after a few hours after a full charge. I also had to pay the £14 postage as well which they refused to pay me back. Summing up..they did not listen to me or believe me..I have a very wide customer base and I will not be recommending this product. Thanks for nothing Swimmo
Response from SwimmingJan 11, 2022
Hello. Thank you for this review. We are sorry that this was your experience. Your watch was examined as per the warranty terms and no faults were found. We have conducted both "real-life" tests and simulations, as well as tests on a specialized tester device and software. As you were convinced that there was a problem, we took extra time to keep testing the watch, but it worked as intended the whole time it was with us.
HB
Howard B.
Broken Promises
SWOLF and stroke counts were promised update after a successful kickstarter campaign. Just say you can't do it with the existing hardware. And stop advertising these features that is still in the works for over 5 years.
4 years on, the promised update is nowhere to be seen.
Also, the screen is useless under a overcast sky, needless to say, I cant see crap if I swim outdoors during the day.
I asked for brightness adjustments, but looks like it's not happening.
Don't buy this overpriced watch because you can only see the display indoors.
Edit:
I realised that my watch display is get dimmer and dimmer. Give it a few more months, I think it will go to e-waste bin.
I quote your email to me on 18 Jan 2017.
"We are currently working on adjusting the brightness, so it would be more visible. Our development team is working on this."
"We will work on adjusting the vibration intensity, thank you for your feedback."
4.5 years, I am still waiting for this update. And I am also waiting for your SWOLF update which you claimed to be in development which I believe as far as kickstarter project which is more than 6 years ago.
Response from SwimmingAug 16, 2021
Hello. Thank you for this review. We are sorry to hear that you are dissatisfied with our product.
Your claim that the existing hardware does not allow for the features in development is simply incorrect.
As far as the screen is concerned - limited visibility in bright light is characteristic of all OLED screens and it's a matter of physics. Devices such as smartwatches typically use this type of screen and you will find it in most similar products, as OLED screens are generally the best for choice here despite this one, circumstantial drawback.
KP
Kevin P.
Another year elapses without any improved features.
So, yet another year passes and still no stroke count or SWOLF. No indication of when these will arrive.
Seriously folks they are a million and one better watches out there at a lower price point. DO NOT BUY THIS WATCH.
This is like buying a retro swim watch because you like the lack of features or little foibles.
JC
Jerry C.
This product does not suit “interval or mixed mode” training
From the brand “ We have also never advertised or claimed that the watch supports interval training of mixed modes”. So unless you are doing just one stroke, this could prove disappointing. Perhaps suited for straight freestylers or open-water swimmers. The company is based in Poland, despite other information online suggesting it is a US based company. Now, they are trying to bully me into removing my review, so I’ll revise to a 0
Swimmo is now saying I am posting this review “out of spite” - It is a plain and simple “Buyer Beware”. They claim I am not using correctly, what a load of BS, it is simply unsuitable for a swimmer doing modern swimming drills. Unless you want to be tapping your watch every lap or two, how ridiculous is that. Designed to make money, not to provide a solution to swimmers. Scam of the Year.
Response from SwimmingJun 16, 2021
Hello. It appears that you've contacted us after over 2 years and you have not even waited for our reply before posting this review. Having the watch measure distance accurately is a matter of very simple guidelines. Please follow the troubleshooting that we provided via e-mail.
Edit after your reply: You have given us no chance to assist you at all - we have not even begun to troubleshoot your specific case by analyzing your workouts. Instead, you have now admitted via e-mail that you wished to essentially extort a refund after over 2 years(!) of using the product by threatening us with negative reviews. We will, of course, not comply with this.
2nd edit: The continued e-mail conversation proved that the user was using the watch incorrectly and has not engaged the dedicated kick&drill mode while performing board kicks, which resulted in inaccurate tracking.
To clarify: you can mix strokes (provided you don't change them mid-lap) and you can mix kicks with regular swimming, as long as you engage and disengage the kick&drill mode accordingly (which you didn't do).
The company address is (and has always been) visible on the website. We aren't responsible for any external sources that you might have come across.
To summarize - the original issue (now edited by the reviewer), and the subsequent refund demand after 2 years of using the watch, proved to be due to evident user error and, as such, we consider this review to be unjustified and unfair.
3rd edit:
We are sorry to see another lie from your side even after the issue was clarified. We have not "bullied" you to remove your review - we have asked you to update it to reflect that all what you've written initially was based on your mistake. You are clearly unable to admit this and you're acting out of spite. We consider this case closed.
AP
A P.
Total junk
Total junk - unresponsive, inaccurate (missing laps), crashed after every other swim and required a software reset. What's most disappointing - the company doesn't take responsibility for shipping a faulty product back and instead is trying to re-classify the whole ordeal as the "change of mind return" (of course, at buyer's expense) instead of admitting that the watch is bad - in order to NOT COVER THE RETURN SHIPPING COST. Do not buy this product unless you like to waste your hard earned $200.
Response from SwimmingMar 1, 2021
Hello.
We are sorry that you feel this but review is highly misleading and does not reflect the situation. It is you who wished to treat this case as a return, as the warranty service would mean replacing or repairing the watch, which you refused to acknowledge and accept. That is, provided the watch is faulty at all, which we could not establish due to your complete refusal to cooperate and to follow the standard troubleshooting, or give us feedback regarding all the suggested steps.
Suggesting the 14-day return was actually giving you a way to achieve the outcome you preferred, so we don't appreciate trying to misrepresent this as us re-classifying the nature of the case. We will gladly treat this case as a warranty claim, as was our initial intention.
As we have explained to you several times now and as it's clearly written in our Terms - we do reimburse shipping costs for warranty repair and confirmed faults. We recommend actually reading the terms of sale and the warranty terms before you make any online purchases instead of shifting the blame for failing to do so on the seller.
JS
James S.
Swimmers; Beware of false advertisement.
I bought a swimmo watch during the end of November 2020. It arrived early January 2021, the tracking service was not reassuring. Once I received the watch, I started trying on my swimming training. The first thing I noticed is that the first time the watch connect to the app, it takes a long time and even several tries. The app is not really nice for data analysis.
During the training, the watch is accurate for swimming styles but for swimming drills, it missed the mark. It does not detect laps (0% detection) on kick drills with board and it supposed to have a feature for kick&Drill. There are several drills the the accuracy is 50% at its best. Therefore, at the end of the training routine your data is off by 30% or more (depending on your training). I have sent several e-mails to their customer/technical center and their response is always respectful but not my expectation of a responsible company. On several e-mails they state that some of the drills are like changing swimming style in the middle of the lap and should be avoided (in other words, you should adapt your training to your watch and not the other way around). After 2 weeks, I contacted customer service for either refund or help. After 3 weeks of no results I asked for a refund and they denied the refund because of it has to be within 14 days of the purchase and it has to be a hardware issue (not a Firmware issue, that according to them is my problem).
My takeaways:
-Swimmo Watch only works for just swimming styles.
-it is not very comfortable
-You have to hit it very hard to use the options
-Connection issues with the smartphone
-It must be used in dominant hand for better results
-Customer service is polite but you'll never reach results
-Inaccuracy makes the product useless
-Refund is hardly an option
My advice: STAY AWAY from Swimmo
Response from SwimmingFeb 16, 2021
Hello James. Thank you for this review. We are sorry that you feel this way but there appears to be a misunderstanding. We never said that if the issue is not hardware then it's the customer's problem - on the contrary - such issues are resolved via firmware fixes remotely, rather than by sending the unit to us. If the problem you've encountered is firmware-related, you can expect a fix soon.
BO
Bob
Don't waste your money
I have contacted with Swimmo "support" several times, their solutions do not work. Often the watch will not track results and instructs me to sync results even after I have synced. Disappointing.
The lap count is frequently off (giving odd number when must be even). Swimmo's answer, 'maybe I am pushing off the wall with different intensity on each lap' REALLY!
Don't waste your money on this product.
