Swim2000Reviews of swim2000.com

This company uses bait and switch to get a sale. When you finally settle on something that is not out of stock, it says it will ship in 24-48 hours. After 5 days I contacted them. They apologized and said it would ship on Monday which would be 8 days and it would be next day delivery for the inconvenience. I kept emailing because it didn’t ship. They keep apologizing but did nothing. It is more late Wed. evening and they just sent a shipping notice email with apologies and said I can track it. They gave me no discount. I had asked them to cancel but they ignored that one and didn’t respond until they shipped it tonight. USPS says it cannot be tracked. DO NOT GIVE THIS BASEMENT/GARAGE seller your money unless you don’t care when it comes. Because it’s coming even they can finally buy it and flip it to you. Now let’s see if it fits. They also charged $2.50 without even asking for putting return label in the box and they couldn’t even waive that. It sounds like they work out of a garage I’m telling you. Go to SWIM OUTLET or another site.

Crappy operation. I ordered a couple of items and paid via PayPal. They shipped to an incorrect and nonexistent address (different from PayPal address). So, I never received the shipment, but they won't refund my purchases. I've never had any issues with shipping address when ordered via PayPal. I will not order from this place again.

I would not recommend shopping here at all! I ordered shampoo and conditioner way back in September. When I receive information that my package has been delivered to a post office (even though I have paid for home delivery), I cannot find the package in some places. I spent several hours driving to different post offices to no avail. When I write to them they say that they are locating my package. Here, many months later, I still get the same answer. I have requested my 500$ back, but always get the same answer - that I should be patient as they are still finding my package. I think I will never get my money back.

Terrible experience. I bought an expensive suit that did not fit. Although I returned the suit with tags on they would not take it because I hadn't included an outside sleeve sent with the package. I have never encountered this before and it made no sense since they have all the details given that they shipped it to me. Then they offered a 15% on my next purchase after their ridiculous handling of the situation.

Not trustworthy!! Very disappointed. Retired and thought I’d take a chance with this business. They are not to be trusted!!

I completely understand suits should be tried on tags in tact for refunds. However, not all suits wear/perform the same when you try them on/wear them in the water. I purchased a red Nike (will never wear/buy a Nike product again or purchase from this store) 2 piece competition suit. I tried it on before removing the tags. Top was fine, the bottom however as soon as it got wet, felt like it grew to a larger size and after a few strokes, basically fell off me. I drive 45 mintues every other day to swim for 1 hour so I know my size well as I have multiple suits. I wrote CS and didn't even want a refund because I thought that would be inappropriate after wearing it and asked for an exchange as the suit was defective (but like you couldn't see the defection it just became so in the water) Customer service said "can you send pictures of the suit? WHAT THE HEC?? A simple exchange wouldn't have cost your company nearly as much as this review will and for anyone else, DO NOT BUY FROM THIS STORE, there are plenty of others, such as swim outlet-they're great or anywhere else. At the end of the day, as a business owner and a professor, the customer is right and to provide them with a satisfactory outcome is usually worth more than not. Horrid company.

Poor customer service

Placed an order for a complete kit as my swim bag got stolen. Figured I could make do with no gear whilst waiting for the shipment. get an email 4 days later saying they are not sending me anything unless I double the original shipment cost. meanwhile, my original payment has already gone through. I queried this over multiple emails back and forth and when I called them out for the extortion I was blatantly abused via email and told ill just never get my gear... I did get a refund but not the total amount I paid. find a different provider for gear. service is terrible and unreliable.