Sweet Mouthful MixesReviews of sweetmouthfulmixes.com

I had purchased twice from this company before and it mostly went fine ( they tend to say things are shipped when they aren’t ) but otherwise my items were fresh and did arrive. This time has been a nightmare. I ordered 4 separate 1 kilo bags with 1 type of item in each bag. My USD total was over $120.00. The day my shipment arrived June 6 what was sent was 1 500gram bag with the 3 items mixed. It is now June 19 there have been 10 emails back and forth asking for a refund, I was told they reshipped my order June 13 but so far have refused to send an actual tracking number and the site shows they have been out of stock of 1 item that should have been 2 kilos so how did they ship that? I have no tracking, no items no refund nothing but emails about “talking to the team”. I will be starting the charge back process and unfortunately will not purchase from this company again as they prefer to run you around instead of making things right. Items in the past have been good. Customer service seems to be some kind of game to them. Good luck to you if you purchase it will be a gamble if it’s sent correctly and they won’t fix it if they screw up. Also they don’t post the negative reviews left on their website as I see mine with pictures is not there, nor are there any negative reviews.

Absolutely shocking customer service. Paid £7 for next day delivery and didn’t receive that. I picked sweets myself for the pick and mix for them to be sour and they are just fizzy not sour. Which is false advertising. Asked for a refund and they aired the question said it wasn’t there fault. Won’t be ordering from them again and people need to look at the reviews before ordering

First time trying this sweet company and this will defiantly be the last time. Never again. In all the times I’ve received sweets they have never looked like the ones I have seen, looked like bites and chunks had been missing, must of been left in a tub for ages as they had gone all dis coloured, greasy and full off sugar that was just sitting at the top, not what they should be like if they where fresh. There was no care at all given. The sweets are just not the same as what the other companies are given. Even other people commented and was shocked with that they looked like. Go elsewhere and don’t bother, shocking customer service too with no care at all.

Used to order the 5kg buckets regularly. Standards have definately dropped not to mention huge price increase I ordered another bucket on 14 feb. Still waiting. Apparently one minute it was shipped and the next it hasn’t? Chasing my money back from PayPal Shocking service Avoid!!

Order #31282 I ordered 1kg of sweets made up of 2 items, cola bottles were not available so were swapped with bubblegum bottles. I thought they would've picked a replacement with cola flavour. The other item was apple & custard sweets, which had little to no flavour. I threw them away as I do not like bubblegum flavour & the other was tasteless. Dispatch & delivery were very fast & the sweets were fresh.

I had a problem with my delivery and the customer service when I tried to fix it was terrible. The response felt rude and sarcastic, and they stopped responding after my second email.

I am highly disappointed with this company. I purchased three 5kg buckets for my three children for Christmas; two of which were damaged and all the sweets were loose in the bottom of the box and therefore, open to contamination. When I sent an email after Christmas, I was asked to send images (for proof) which I did. However, after not hearing anything from then, I emailed again which I was then told it had been escalated further to the team but I never heard anything from them. I then emailed back and their reply was that it was not their fault, but the damage was due to transit (which they apparently do not take fault for but this is not clearly stated when purchasing; both in their 'terms of service' and 'delivery information' pages on their website). I understand this, however, why not place the sweets in a large plastic liner before they go in the bucket? I had to throw out the whole contents of the two buckets as I wasn't sure if the sweets had been cross contaminated. I am upset with the way they have delt with my issue as there was not even any offer / goodwill gesture of replacing one of the two buckets, or even a discount code - baring in mind that I had spent £165! I will not be using this company again or recommending them.

Advertise as next working day delivery DPD, still waiting 3 working days later and they haven’t sent the parcel via DPD as advertised... Zero customer service would not recommend and will not be using again, why advertise one delivery service when you use another which is renowned for poor delivery service…