sweetgreenReviews of sweetgreen.com

That lady cant have a water or eat food that is paid for in your stores then you cant have 5 stars trash food anyways over priced rabbit food

Nasty HAIR in my salad and they refused to refund or even discuss. Disgusting dirty food!

Really disappointed in their allergen safety claims. In one hand they encourage folks with allergies to come and then in another breath they say they’re not safe. WHICH IS IT?!

Placed an order online and it moved from Westfield In to Westfield NJ. We tried to contact the location 1 min after so they wouldn't make the order and refund us. We got a email from what was the store 3 mins after saying the system is down due to AWS outage and since then we have been email with the NJ location. We have showed them all email and they aren't willing to refund our office for the $150 order we placed. Its not ok to be running a location without a phone to communicate. We have tried to speak to head office about this and still no communication. We also still order with the company so no one out. Except the location with out a phone and no way to let someone understand not to make the bowls. I feel like if someone wants to contact us about this and make it right would be great.

Title: Lack of Compassion and Accessibility for Sick Customers I placed an order with Sweetgreen, and after paying, the app informed me my salad would only be ready for pickup at 1:50 PM. I immediately contacted customer service to ask if it could be delivered, and if not, to please issue a refund. I was told the order was already “in progress,” so no refund could be given. I explained that I am a cancer patient currently undergoing treatment, and I am not physically able to come inside to pick up food. I even suggested using an Uber courier to collect the order, if staff could simply hand it to them outside. Customer service flatly told me no, and that I would need to “call the store directly.” However, they could not provide me a working phone number, and the one listed online only redirects back to the same customer service I had just spoken to. This left me with no option to access food I paid for, and no compassion shown for my circumstances. For a company that promotes health and wellness, this was incredibly frustrating and disappointing. Accessibility and empathy matter—especially when dealing with customers who are sick or disabled. Sweetgreen needs to do better.

Visited the West Palm Beach, FLA location on a family trip. Picked up our $64 order plus tipped $15. Got home and my miso salmon was missing. I emailed and texted answering the same questions, giving the same information with boiler plate responses. No resolution. All of this for a $17 salad...wow

MELTED PLASTICS, and Microplastics in my food. I have tried 4 times now to contact a human customer service person. good luck. this company could care less..WILL NEVER BE BACK and since they don't care I'll continue to post my photos on the web of the melted plastics in my food. Im a very pissed consumer. I thought they were a great company but they aren't.

The Sweetgreens in Southlake Texas is the worst. Received several orders/delliveries that were unsealed and the lid was completely off.