I ordered a Rosy bear for my daughter's 8th grade promotion I was so disappointed they sent me the wrong color the wrong size.
Response from Sweet And RosyJun 11, 2020
Hi Myra,
We do apologise, you are welcome to a replacement!
Just return the one you received and we'll ship the correct one out to you.
Thanks!
Sweet And Rosy
EB
Edie Barry M.
I ordered some sandals and tried to…
I ordered some sandals and tried to cancel within 10 minutes. No answer on the customer service number, just busy, busy, busy. Next day received an email that I could not cancel because it was shipped. Not sure how this will turn out but I will notify the property authorities and have some friends in Twitter with MANY FRIENDS WITH FRIENDS,write an honest review.
Response from Sweet And RosyJun 11, 2020
Hi Edie,
We do apologise for this.
Our customer support email is [email protected] and we're on standby waiting to assist!
AM
Ana Maria L.
Don’t risk losing your money
Don’t risk losing your money! My sandals never arrived (USPS shows them delivered but to a different zip code, so I dk if they Sent it to the right address). Their customer service representatives simply would not answer my emails.
AD
Adriaan
This company is a scam
This company is a scam, my order never arrived and I don't hear from them. Ignore the star as I would give no star at all if possible.
Response from Sweet And RosyApr 24, 2019
Hello Adriaan,
Please contact our customer support team on [email protected] where they'll be more than happy to help.
We apologise for any misunderstanding!
Sweet And Rosy
JW
Joey W.
Scam
This is a joke. Ordered for Valentine’s Day. Product wasn’t even shipped until 8 days after Valentine’s Day. I messaged customer service, nothing... next day, still nothing. I message customer service again and get a half answer saying there are no gaurentees and nothing else. I would never do business with these clowns again and I will share this experience with anyone who will listen. This site is no short of a complete scam.
Response from Sweet And RosyApr 24, 2019
Hello Joey.
Our shipping times are listed on the product page, at the time the rose bear product page stated "May not be delivered before Valentines" so that it was clear to customers.
We apologise for any misunderstanding!
Sweet And Rosy
VI
Victor Ivan H.
Ordered a Rose Bear from them for my…
Ordered a Rose Bear from them for my daughter for Valentine’s Day. They sent me a tracking number that can’t be tracked and then said to be patient that they received a large amount of orders for Valentine’s Day. I sent an email before Valentine’s Day to make sure it would arrive on time and received a generic reply that they are working on it. It’s almost the end of February and still no package or update. I would not use them ever again. Buyer beware
Response from Sweet And RosyFeb 25, 2019
Hello there!
I can see that your order was placed on February 7th.
Shipping times are listed on every product page, our shipping page, and our help page.
We are still well within the shipping times stated on our website.
If you wish to return the item, a refund will of course be processed.
We apologise for any misunderstanding!
Sweet And Rosy
JD
James D.
Terrible terrible terrible
Terrible terrible terrible! Stay away at all costs. They will assure one thing and do the complete opposite. The customer care line is a joke it goes nowhere. If you email them you'll be lucky to hear back within 24 hours. They took my money created a shipping lable and then did nothing with it. FRAUD FRAUD FRAUD!!!!!!!
Response from Sweet And RosyFeb 25, 2019
Hello James
I cannot locate any order in our history under your name.
My apologies!
Sweet And Rosy
KA
Katie
This is a terrible company
This is a terrible company, which obviously prides itself on false advertising, fraudulence, fake reviews, and theft from the consumer. I was sent a pair of damaged pants, with a hole in them and threads coming apart at the seam. I sent an e-mail to customer service (Nikka) immediately reporting the problem, and they replied asking for an image of the item. I sent two clear images of the item, and I never did receive a reply back. When I attempted to call their customer service number on their website, it was simply a voice recording, and there was no way to actually talk to anyone. They’ve done an excellent job of ignoring me, while stealing my money in the process. This company is a scam, not to mention it takes up to four weeks to even receive your order in the mail and trust me, it is most definitely not worth the wait. BEWARE! I’m in the process of reporting them to the federal trade commission and spreading the word to hopefully save other consumers to falling victim of this awful company.
Response from Sweet And RosyFeb 25, 2019
Hello Katie,
We have over 7000 positive reviews directly on our website with images, I don't mean to be rude and respect you entirely, however it would be extremely time consuming to fake so many reviews. Unfortunately I cannot locate your order from just your first name and therefore cannot assist you further