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Sweepolis Sweepstakes Casino (sweepolis.com) has 116 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
sweepolis.com
Website
sweepolis.com
Category
Gambling
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
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Most recent review: October 2026.
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Response from Sweepolis Sweepstakes CasinoOct 17, 2026
Thank you for sharing your thoughts with us! 🏛️
We’re sorry to hear that your recent experience hasn’t been as rewarding as you’d hoped. We understand how frustrating it can be when things don’t seem to go your way, especially when you’ve been looking forward to a more enjoyable session.
We hope that, with time, you’ll come across other games on Sweepolis that bring back some of the excitement you’re looking for. We appreciate you being here and hope there are better experiences ahead for you! ✨🍇
NB
Nicole B.
The games were great but I tried twice…
The games were great but I tried twice to redeem $400 to my cards and was denied - I feel like they don't give up the cash. Too bad, nice site otherwise.
Response from Sweepolis Sweepstakes CasinoSep 9, 2026
Thank you for sharing your feedback. We understand how disappointing it can be when you are unable to complete a redemption as expected, especially after having a positive experience with the games. 🏛️
We’d like to clarify that you have already successfully received a redemption for half of the amount through a gift card, so it is not the case that redemptions are simply being withheld. Regarding the card you attempted to use, unfortunately, not every card is always supported or able to process the transaction successfully. This can depend on either the card-issuing bank or the payment provider.
If you would still like to complete the remaining redemption, we recommend contacting our Support team so they can help explore the available options, including trying to link an alternative card. You can also contact your bank to check whether there are any restrictions preventing the transaction from being processed. Alternatively, Prizeout remains available as a redemption option, and you have already successfully received one redemption through it. 🏺✨
We appreciate your positive comments about the site and hope we can help resolve the remaining issue so your overall experience with Sweepolis better reflects the enjoyment you’ve had with our games.
DA
Damon
Broken Support Portals & No Communication
I had to make a purchase with my PayPal in order to redeem, but they did redeem my winnings. Don't listen to their BS about me accessing the chat, never happened because their support is broken and barely responsive.
Debit card that I used to make my purchase apparently was not able to be used for my Redemption(Cash App Card so wtf is that bs?), so I removed that payment method and attempted to add my bank account. It won't let me from the Redemption menu and when I click on the support team personnel list, none of them work. All of the support buttons including the 24/7 chat support button is broken.
I tried doing it on my laptop, my desktop browser, and my mobile browser. I attempted to call the support number, there was a nobody available, then 'Chip N Win' emailed me. So I explained to them what was going on, they told me to email Sweepolis support. I tried emailing the company yet again, and there was no response until I attempted to contact them on Instagram and explained the problems I was having they told me to email Sweepolis support.
Eventually I did finally get an email and they said that I just needed to enter in new payment details and completely disregarded my multiple clear statements that the support and chat buttons don't work and that I cannot add a new payment method without making another purchase which I'm not doing. I asked for a link to the payment method entry portal, silence. I asked that they get me in contact with someone who will help me with updating my payment method. No response.
I'm just trying to cash my money out and it feels like they're dragging this out in the hopes that I just put the money back in.
Response from Sweepolis Sweepstakes CasinoJul 30, 2026
Thank you for sharing your experience. We understand how frustrating it can be when you're trying to complete a redeem and things don't seem to be working as expected.
After reviewing your interactions with our team, we'd like to provide a little more context. While our phone line may occasionally experience delays due to high demand, our live chat and email support channels remain available 24/7 and are actively monitored by our team.
We also looked into the assistance you received and can see that our agents were working to help resolve the payment method issue. In fact, they provided instructions on several occasions regarding the information needed to manually link an alternative payment method for your redeem.
We'd especially like to clarify that making another purchase is not required in this situation.
If a card was not successfully linked during a previous purchase, or if a player would prefer to use a different payment method for redeem purposes, our team can assist with manually adding and verifying that payment method. In order to do so, however, we need certain details and documentation from the player before we can proceed.
We understand how easy it is for miscommunication to happen when dealing with payment methods and verification requirements, especially when you're eager to receive your redeem. From our review, it appears that our team was attempting to move forward with a solution, but additional information was still needed before the process could be completed.
We'd also like to reassure you that our support channels are available. We'd also like to clarify that our support options are currently functioning.
You can reach us by emailing [email protected], by clicking the chat widget icon (the speech bubble with three dots inside) on the left side of the website, or by selecting Contact Guide at the bottom of the page. This will open the same support widget where you can start a conversation with one of our agents. We can see that you were previously able to contact our team through these channels.
We'd love the opportunity to help get this resolved for you. If you return to your existing conversation with our support team and provide the requested information, our agents will be happy to continue assisting you with linking your payment method and completing the process.
Thank you for your patience and for bringing your concerns to our attention. Your feedback helps us improve the experience for all players, and we genuinely hope to turn this experience into a positive one.
