swcorp.comReviews of swcorp.com

Sent a broken tub out, had to purchase new and go through return process. Second tub was the wrong size… employees are unorganized, call all the time and forget they did. Stay away.

My product arrived with a broken part. After MONTHS of back and forth, they advised that they were unable to send a replacement part.

We had to return a item, and are due a refund. But after 5 phone calls and one e-mail and 2 months we still haven't received our $848.00 plus refund. We've given order number, tracking numbers, we pack and shipped item the back. They don't have accounts payable to talk to and you get the run around.

Terrible experience with this manufacturer. All on line and installation instructions indicated one outlet required, tub came with 3 required outlets. No solutions offered except to run extension chords!! Wiring diagram on line and provided is not specific to a particular tub, is "generic". Not able to get specific wiring diagram for my tub. Beware when ordering.

Started in Feb 2019 - I would wait on a tub for a month maybe 2, but the seal failed on my tub 5 years ago while it was still under warranty. It has taken me 5 years to get a part to repair my tub. Yes, the initial email with pictures was sent in Feb of 2019. NOTHING was done, it took digging and digging for phone numbers to get in touch with the right ppl. After a phone con., and paying for shipping for an item that should of been covered, they waited almost 2 weeks more to send the item. While I may love my tub that I can't use until the part comes, I would never recommend this company to anyone! I would rather deal with the VA than this company.

Ordered a bathtub and this company not only delayed my order for nearly a month, the tub arrived with a broken led and some cracks on the lip. After a few back and forths, I ended up sending the product back and asked for refund. Such a waste of time.

Bought a Anzzi pullout kitchen faucets, it leaks and has horrendous water pressure, worse than allowed by Feds, sprayer has super high pressure but regular stream, useless. I contacted company a week after installation about the leaking and all I got was email and an order for replacement on July 7, nothing yet and no one to talk to. Customer service should be by phone not email. I couldn’t find my review where I bought it, hopefully it wasn’t deleted. I received the replacement nozzle so I removed the water restrictor from the one that leaks and still pretty bad water flow.

The product is not ok , it arrived without accessories like a drain and overflow as standard practice and these had to be handcrafted . Also arrived with no manual d leaking. The warranty and repair from manufacturer are appalling . Repair dept is rude and self serving . Lied about receiving emails etc . Unaccountable , cost us thousands to get a professional plumber to figure out the defects as they insisted we send several videos with the bath taken apart and even the they refused to repair .Buy from a more reputable manufacturer and avoid the damaged floors from leaks, lousy delivery and shocking customer service . Run ! See how they respond to complaints on google for proof of dreadful customer service .