Swaveo JewelryReviews of swaveo.com

Response from Swaveo JewelryJan 23, 2026

We’re really sorry to hear this happened — that’s definitely frustrating, especially so soon after receiving your necklace. While custom jewelry isn’t eligible for refunds, we do want to help when something goes wrong. Please reach out to our support email so we can review this and see how we can assist, including discussing a possible replacement. We appreciate you bringing this to our attention.

Response from Swaveo JewelryJan 23, 2026

We’re sorry to hear that this was a frustrating experience, and we understand how disappointing it can feel when expectations aren’t met. We regret any confusion caused regarding delivery times and our return policy. To clarify, the 100-day coverage applies to items that arrive damaged during transit. Custom or personalized items are not eligible for returns, which is outlined in our policy, but we understand how this may not have been clear at the time of purchase. We appreciate you sharing this feedback, as it helps us improve how we communicate this information moving forward. Thank you for taking the time to share your experience.

Response from Swaveo JewelryJan 7, 2026

We’re sorry to hear this was your experience. Because we create custom jewelry made specifically with each customer’s name or message, orders cannot be canceled once production begins, as these pieces cannot be resold. This policy is clearly stated before checkout, and we’re always happy to help with any issues related to quality or damage upon arrival.

Response from Swaveo JewelryJan 7, 2026

We’re sorry to hear this was your experience. We do not use “cheap materials,” nor do we pay for reviews, customer feedback on our platforms comes from verified purchases. If there’s ever an issue with quality or finish, our support team is happy to review it and assist when contacted directly.

Response from Swaveo JewelryJan 7, 2026

We take claims like this very seriously. Our team has been in contact via email and is actively waiting on a response so we can resolve this. We do not ignore customers, if an item is missing or arrives damaged, we work directly with the customer to investigate and make it right. We encourage you to reply to our last email so we can complete the resolution.

Response from Swaveo JewelryJan 7, 2026

We’re truly sorry this caused frustration. For clarity, our customer support is handled through [email protected] , and messages sent to other inboxes may not reach our support team. Once we received contact through the correct channel, our team was ready to assist. We’re always happy to help resolve any issues when contacted through our monitored support email.

Response from Swaveo JewelryJan 7, 2026

We’re sorry to hear about your experience. Holiday delivery timelines can extend during peak seasonal demand, and estimated shipping windows are provided at checkout. Regarding your message, the automated review email you referenced is sent system-wide after delivery and is not a personal response to refund requests. For assistance, our customer support team is available at [email protected] , where we’re happy to review and help resolve any concerns.

Response from Swaveo JewelryJan 7, 2026

We’re sorry this was disappointing, especially around the holidays. During peak Christmas season, carrier delays can occur even on domestic shipments, and delivery estimates are shared at checkout. The message referenced was a standard support response used to ensure accuracy, not a dismissal of your concern. Our team is always happy to continue assisting and work toward a resolution when communication continues.