Gabrielle H.
Awful company
The item was unsatisfactory, the panels didn't fit in well and a gap and part of the zip was exposed. So I returned everything even paying the really high postage and they stole 80 quid by only refunding me half of what I paid. So I have paid 120 pounds to try on a badly made jacket and return it. Such a terrible company.
Response from SwapWear®Mar 24, 2026
We’re sorry to hear you were unhappy with your order and return experience. To clarify, your order was fully refunded in two separate refund transactions £80 for the jacket and £80 for the art panels for a total of £160 refunded. Regarding the fit concern, the photo shared appeared to show a minor panel positioning/fastening issue rather than a permanent defect. Our panels are designed to sit seamlessly when properly attached, though they can occasionally require a small adjustment during setup. We also offered a replacement with a fully re-tested set to help resolve this, but we understand and respect your decision to return the order instead. We also reached out by email to clarify the full refund but have not received a response from you.




