SwapsyReviews of swapsy.com

Website works every time but I wish they have a mobile app.

It is good for small amounts. I get charged $10 USD for receiving a wire, so when I transfer less than $2500 USD this fee makes more sense.

I was a long-term customer using Swapsy to swap USD to CNY. The experience prior to 2023 was great. I didn't use it in the past 2 years until 1 weeks ago when I initiate a swap of around $800. 6 days have passed, I didn't receive anything. As it declare that most of transaction can be done in 48 hours, I have keep sending inquires on why I didn't receive the fund every day. No response so far. I have also send request to cancel the pending transaction and no response either. It makes me thinking it looks like a scam and I have lost the money! In that case, what should I do to sue them? Can I file a complaint to small business court? I have all the records of Zelle transfer and emails I sent to Swapsy support. Any help is appreicated! Thank you! Follow up on 11/02/2025: I have received the exchanged fund. Looks like it is just slow service, not good experience but it worked.

So far so good. Tried it a few times and its' worked well. The only thing is that I want to make larger swaps and only limited to 3500 RMB so far.

Good service

I moved to China in 2019. In the beginning, sending money home was inconvenient and required spending hours at the bank to transfer money. Using Swapsy makes the process easier from the click of a few buttons. It’s the only way I send money.

It's great being able to transfer money back to the US, however, the lack of a feature that allows users to add swap credits to their account from a Chinese service such as Alipay or WeChat is a major hindrance and has caused me to use other services such as Paypal at times. I don't understand how they excpect to have users who only have these Chinese services to send RMB to other users if they cannot use RMB to update their swap credits.

My recent swap request did not go smoothly. Initiated on May 4th, received May 23rd.