Deborah P.
They cancelled my first order because I…
They cancelled my first order because I wanted to change a name and I had to reorder and I have not gotten a refund for the first order I placed. I want my refund on my first order now
Response from swaddelini.comSep 2, 2025
Thank you for sharing your experience. I’m so sorry for the inconvenience with your first order and the extra step of having to reorder. We take measures to ensure orders are delivered to the correct person and destination, which is why we waited for the corrected details before proceeding. Since we did not receive a response, the order was cancelled. Please rest assured that the refund was processed right away on our end. Depending on your bank or payment provider, it may take 5–10 business days to appear in your account.