swaddelini.comReviews of swaddelini.com

Terrible, liars & scammers Did not send my purchase, it’s been a month. IG messages said the delivery company lost my parcel and that they will send again, but never did. Email support said they are trying to cancel and refund but cannot confirm my order email address (which is the one I sent from). What a joke Liars liars liars

This company is a SCAM! Horrendous customer service. DO NOT PURCHASE. I took the swaddelini out of the bag, saw that it was the wrong size, and they would not let me return the product. The product is overpriced to begin with and now I am stuck with a product I cannot use. They will not let you return or give any refunds. BEWARE.

I purchased a Swaddelini product on May 30, paying extra for 3-day delivery because I needed it before Friday, June 6 — right before my baby was due. Initially, UPS showed everything was on track, with a delivery date of Wednesday, June 4, but then the updates kept changing, and unfortunately, I didn’t receive the package in time. To make matters worse, now there's no one at the delivery address, and UPS says I have to go to the postal service location to retrieve it, which defeats the purpose of express delivery. I also tried reaching out to the company via Instagram (the same way I discovered them), but my messages were ignored. I’m extremely disappointed, especially because I was genuinely excited to have this product ready for my baby’s arrival. It’s heartbreaking that it didn’t work out, and I feel let down by both the delivery experience and the lack of response from the brand. At this point, I would like to request a refund for the product and the expedited shipping fee. This was a time-sensitive purchase, and unfortunately, it did not arrive when it mattered most.

I bought both sizes after my wife saw this on social media excited to try with our newborn. To say he hated it is an understatement. A calm happy baby would be sent into a spiral of screams every time we tried to use it. After a few weeks of trying we gave up. To add insult to injury the larger size which was not used was rejected for return because the resealable bag was opened to check sizing as it was not labeled on the outside of the bag. I would have been better off lighting a $100 bill on fire than trying this product and being duped by the return policy.

I’m not even sure how the product is but am giving 1 star based on customer service and return policy that is not clearly stated prior to purchase. I excitedly purchased a swaddelini after contemplating for months due to the price. But ultimately decided it would be a good investment, especially if it worked! When I recieved it in the mail I was sad to realize that the swaddelini I bought was pink and not white like I thought. I quickly emailed customer service and began the return process only to find out that they have very strict return policy which you have send a photo of the unopened product prior to even be long granted a return. You then have to pay for return shipping, I thought no big deal. But then was quoted $18 to ship! And there still isn’t even a garuntee that the refund would be approved. On a $40 swaddle I think it’s unreasonable to charge return shipping, especially when all I wanted to do was exchange for the white one.

If I could have give no stars I would have! I was so excited to receive this product for my 3 months old who we were trying to transition from a traditional swaddle due to showing signs of rolling over. I thought this would have been perfect. For starters when I ordered it I was given a 3 day timeframe to receive, which turned into over a week! When I finally did receive it, I liked the overall look and feel of it. However due to them only having two sizing options I was hesitant on if it would fit. It did, but was still too big on him. It didn’t give that tight compression that it claims it does. We spent the extra money and ordered the bamboo material and as soon as I put it on him I noticed that the top part of the material was pulling due to my dry and cracked fingers. So not impressed right away. I still tried it on him for the whole night. He didn’t sleep any better in this compared to not being swaddled at all. I decided I wanted to return this due to the reasons mentioned above. They have a NO RETURN policy if the package has been opened!! According to their one and only customer service rep, this is due to sanitation reasons? Are you kidding me?? He is a baby!! But not only that how are you supposed to know if a product is going to work if you don’t open it and try it. There customer service is terrible and not understanding of their consumers at all. They tried to tell me they are a small business who tries to make quality products. I asked for even a partial refund to mend the situation since I tried to support their SMALL BUSINESS! And nope, they won’t do it. But did tell me to re-gift it. What a joke!

I ordered the product for my newborn. Delivery was made two weeks later than it was supposed to be and I had to leave for overseas. When I said Product came in late I was told That I had to pay for the shipping cost like I was responsible for the problem. (Once the product is received and reviewed, you will be refunded the amount you paid less the cost of shipping if the products pass the inspection.) I endede up asking one of my family members to bring it for me to where I live while they are traveling. Another thing is the material of this product is terrible and uncomfortable for a baby. I could not even use it 2 times since my baby felt extremely uncomfortable in it and cried badly. Getting this thing on a baby is also a hassle and very annoying. I do not recommend this product at all! instead anyone can use a cover to swaddle a baby with a cotton material and makes it so much better. It just feels like a scam!!

Ordered this product from Australia, unfortunately a day after I ordered this my baby started showing signs of rolling which means I can no longer use it. I emailed the company and apparently they do not do returns or exchange at all. I wish I knew this before buying this product but it doesn’t say anywhere that this is not available, this is ridiculous because it’s not a cheap product and for newly parents this is not a nice thing to do. It feels scamy and unfair. I just wanted to exchange it for a product that is actually safe for my baby to use.