My initial experience regarding a minor problem was quite poor. But that trigger connection problem evolved much bigger with the purchase of a second subwoofer and since then I have seen excellent client support in a multi-component environment. Not trying to blame issues on all others, just actively, friendly and professionally trying to get the things fixed. And those guys made it. I really appreciate.
I recently purchased a complete SVS 7.2.4 surround sound system for my new home theater, including Prime Pinnacle towers, an Ultra Evolution Center, Prime Elevation speakers, and dual PB-2000 Pro subwoofers. I couldn’t be happier with my decision!
The sound quality is absolutely phenomenal. From crystal-clear dialogue to incredible surround effects and deep, room-shaking bass, this system has completely transformed our movie-watching experience. SVS delivers a true theater experience right at home.
But what really blew me away was their customer service.
A few weeks after purchasing my system, I received an unexpected email from SVS informing me that some of my speakers had gone on sale. Because of their 60-day price guarantee, they had automatically refunded me $600!
Let me emphasize that: I never contacted them, never requested a price adjustment, and didn’t even know I was owed a refund. SVS took it upon themselves to honor their guarantee and put $600 back in my pocket.
What company does that anymore?!
It’s rare to find a company that makes exceptional products AND goes above and beyond for its customers, especially when nobody is asking them to. That level of integrity and customer service deserves recognition.
SVS has absolutely earned a customer for life. If you’re considering their speakers, buy with confidence. You’re not just getting incredible sound; you’re supporting a company that genuinely stands behind its products and takes care of its customers.
Five stars aren’t enough. Well done, SVS!
PP
Peter P.
Their warranty service is worthless
Their warranty service is worthless. They keep saying they'll get back to me and then never do. I've been waiting for two months for them to actually follow up and fix the issue.
KB
Kathy B.
I have bought a pair of glasses at this…
I have bought a pair of glasses at this location and so has my husband. When I went in there to get the pair of glasses that I was wearing that I actually did not get at that place, she said she would not tighten my frames for me so that they quit falling down on my face. I thought that was pretty petty since we’ve been customers in the past. We spent over $2000 there and they would not adjust the pair of glasses I was wearing. We will not be going back to any SVS VISION stores ever again!😡
CA
Cesar Augusto Guardiola S.
SVS3000 MICRO IMPRESIONANTE
Compre hace unos meses atraves de amazon un subwoofer SVS 3000 MICRO, es la mejor inversion en audio que he hecho en mi vida, este sub es una maravilla de Ingenieria, realmente mi musica adquirio otra dimension con este componente, estoy ultra satisfecho.
SY
Syed
I purchased 2 svs sb5000r evolution…
I purchased 2 svs sb5000r evolution subwoofers based on the reviews but I was extremely disappointed these definitely don’t sound like 2000 watts each I was disappointed with the sound output sounded like a 800 watts rms subwoofer it would be interesting to see someone dyno these subwoofers build quality is excellent but disappointing on all other fronts this was my first and last ever svs purchase I sold these at half the price a week later
AF
AF
Zuverlässigkeit und Haltbarkeit wie sie sein sollte!
SVS baut schöne und makellos verarbeitete Subwoofer, die eine außergewöhnlich gute Preis/Leistung bieten. Ich besaß seit 8 Jahren einen SB-1000 Classic. Dieser wurde in der gesamten Zeit viel genutzt und nicht einen Ausfall verzeichnet. Mittlerweile bin ich auf zwei Sb-2000 Classic umgestiegen und ich bin wirklich froh diese Firma entdeckt zu haben! Wer Subwoofer sucht, die eine atemberaubende Leistung bieten und ein Produkt für die Ewigkeit sein sollen ist hier genau richtig.