Steven
We hired SVS cleaning for our AirBNB
We hired SVS cleaning for our AirBNB. They met us, we did a walk through and a first clean, everything was fine and they talk a great game about the high level of cleanliness. After the second clean we inspected (they did not) even though they claim to inspect after cleaning. The bed looked like someone had just slept in it. The sink sponge was greasy, brown and never changed (even though here are new ones and they were told a new sponge every time. I can continue but you get the point. Their reservation system is also a little complex. My old cleaner I texted the dates once a month. Perhaps they will improve, I hope so before YOU hire them. We had to upgrade our guest to an already cleaned accommodation (larger unit) to avoid another bad review. After notifying them about the situation they agreed to refund our $$$ and to their credit they followed through on that statement.
Response from SVS Cleaning ServicesMay 28, 2023
Preformed our standard cleaning service for this AirBnB turnover. Customer was dissatisfied with our quality of service provided. We received a very detailed and descript letter via email. The customer demanded a refund based on issues or items that we not included in the original quote (via walk-through). Customer was extremally demanding and particular. Though our company typically does not mind dealing with difficult or demanding customers, the letter sent was just disrespectful as confirmed by several member of our company's staff. The customer did not request to cancel services, however, the company's management decided to refund ('In-full') the customers cleaning fee and as a result the customer was canceled as part of our company's policies and procedures. We imagine this motivated the customer to leave a negative review. Our confusion lies with customer not having left a positive review for the two cleaning prior, in which the customer conveyed that they we delighted with the quality of service. Curious.