SvetnessReviews of svetness.com

To svetness team, This letter serves as a form of complaint regarding unauthorized charges and a severe miscommunication issue concerning my account. On multiple occasions I explicitly informed your representative that I do not have internet or app access and that the only viable methods of contact are by text message or phone call. Despite this clear directive, svetness repeatedly, signed me up with trainers who attempted to communicate exclusively through your application. As a direct consequence of this disregard for my stated communication preferences, I was entirely unaware of these scheduled services and, therefore, did not utilize them. My credit card has been erroneously charged three times every second week, accumulating a total of $1,068 for 6 weeks of services that I did not received. When I disputed these charges with my credit card company, svetness submitted documents indicating outreach through your app as proof of contact. This is unacceptable and invalid, as I had no access to, and therefore no knowledge of, this app based communications. I demand a full refund of 1,068 for services that were never rendered due to your team's failure to adhere to my stipulated communication methods.

I was promised things that haven’t happened. I still have no trainer nor nutritionist, customer service app is horrible in trying to get answers. Lack of responses from customer service and the person Matthew who got me into problem and lies about program change. I have paid but have not been able to utilize and services. Difficulty trying to cancel membership/subscription. They have my money but I have no services

I’m not sure who is giving them positive reviews. It is a scam. They sold my wife on 3 sessions and then signed her up for a monthly plan for 6 months. They don’t respond to complaints. The app is one of the WORST things I have ever used. Completely useless. DO NOT SIGN UP.

I made the mistake of signing up with Svetness hoping to find a personal trainer. The first person I spoke with sold me on the idea of a six month contract. I was then assigned my first trainer. She told me the time I wanted wasn't possible, it would be better if I came to her home for training. Over the course of my interactions with her she verbally berated me for not working with her schedule, and when she finally came to my house, complained that she only gets paid $30 a session, and it really wasn't worth her time to do the drive to my house. The second trainer I was assigned canceled twice. When I reached out to the company repeatedly asking to cancel my contract and for a refund I was told that it was impossible. They would happily assign a new trainer. I hate the fact that I may just have to eat the cost of the contract, but don't want anyone else to have my experience.

I hired this company prepaid for 3 months. Although they serviced this initial contract, they charged me after the contract over $300. I reached out to them by contact form and they responded that this was an error and they would refund me. 4 months later and they have not refunded me nor will they respond after inital response stating they are slow with oayment processing. Do not use this company as they are unethical and not trustworthy

This place is a scam complete scam. Personal trainer stopped showing up.m and you are not credited sessions. They tell you you are month-to-month but they won’t actually allow you to cancel even though the terms say you can cancel before the end of the month. It is absolute madness and then they try to charge you 2 months of sessions to get out of the contract.

I rarely leave negative reviews, but this experience deserves a heads up for others. I signed up with Svetness expecting a high-quality, in-home personal training program. The sales process set a strong expectation around personalization and fit, but the execution didn’t match. A few key issues: • It took ~3 weeks (and multiple follow-ups from me) just to get matched with a trainer • The training itself was very basic—felt more like accountability than actual coaching • My trainer had little to no visibility into my plan, sessions remaining, or next steps • There was zero proactive communication from the company throughout the engagement The biggest issue, and the reason for this review: AUTO-RENEWAL. There was an auto-renew clause in the contract that was never clearly explained during the sales process, never reinforced during the program, and I was never notified before being charged again. I was hit with an unexpected ~$700 charge. When I reached out to resolve it: • Multiple attempts to contact them went unanswered • The only response I eventually got was “you signed the contract” • Communication quickly escalated to payment demands and threats of collections To be fair, I did sign the agreement, and I take responsibility for not catching the clause. But from a customer experience standpoint: If someone is unhappy with the service, hasn’t been engaged, and isn’t even aware of the renewal… forcing payment instead of resolving the issue is not how you build trust. We eventually settled just to close things out, but the whole experience left a bad taste. Bottom line: • Read every detail of the contract before signing • Don’t assume they’ll remind you about renewals • Don’t expect proactive communication I would not recommend this service.

At the time I enrolled with Svetness, I explicitly disclosed that my work requires frequent travel and that there would be recurring periods when I would be unable to attend scheduled training sessions. I was affirmatively and repeatedly assured that any unused sessions would roll over and remain available for future use. That representation was material to my decision to enroll. Those representations were not honored. My original trainer failed to appear for scheduled sessions for a period exceeding six weeks. Despite multiple written requests for a refund or appropriate credit adjustment for those missed sessions, Svetness failed to respond substantively. Rather than addressing the missed services or refund request, Svetness unilaterally reassigned me to a new trainer without resolution. Further, when a trainer was unable to conduct a session or canceled, the session was treated as forfeited unless rescheduled, and any rescheduling was entirely contingent on the trainer’s discretionary availability. There was no guarantee of comparable alternative times, resulting in additional loss of prepaid sessions through no fault of my own. After canceling my membership, I was informed that the only way to access the purportedly “rolled over” sessions — including (i) sessions paid for during periods when my trainer failed to appear, (ii) sessions canceled by Svetness or its trainers, and (iii) sessions previously represented as preserved — was to continue paying approximately $700 per month. Continuing payment would necessarily generate additional session credits, further compounding the number of prepaid sessions that could not realistically be used. As of cancellation, I have over 25 unused prepaid sessions, including 12 sessions attributable solely to trainer non‑attendance. I reached out several times to try and get a resolution but they stopped responding. In effect, Svetness’s structure requires customers to continue making monthly payments in order to attempt to recover services already paid for, while simultaneously making it impractical or impossible to actually use those services. This operates as a one‑sided arrangement that benefits the company financially while denying customers the benefit of their bargain. To be clear, this review does not reflect on the trainers themselves, who were professional and capable. The issue lies entirely with Svetness’s billing, rollover, cancellation, and refund practices. Based on my experience, those practices are inconsistent with the representations made at enrollment and raise serious concerns regarding transparency and fairness. I would absolutely not recommend this company.