Surf HostingReviews of surfhosting.co

Purchased a server with 4 cores or a ryzen 9 and 14gb of ram and the server was chugging with only 6 tps most of the time, while only having 15 players online. The worst part was that less than half of the cpu cores were being utilised and only 8/14gb of ram were used at a maximum. They told me I had to upgrade my server and pay triple than I already was and couldn't explain why my server cpu and ram was not being used (maybe cause it didn't exist, just speculation). In the end I asked how upgrading would fix the issue and after them not responding I asked for a refund for which they still havent given me an answer. 0/10 would not recommend it was my fault for thinking a cheap host is legit.

Spammy and underhanded by acting like a player wanting to join a server then trying to get you to switch to their services. Not a company that I would want to be associated with.

We had Discord user "alissagearht" join our Minecraft Discord server as a player, go through our full onboarding, join our server only to then start pushing their hosting services and wasting everyones time. I for one wouldn't put any faith for my Minecraft server being hosted by a deceptive company with horrible marketing. Edit: not sure why you guys are claiming it isn't your company. This person is literally listed on your staff page. And I joined the discord on your website to raise my concerns and your CEO pretty much said "Good for you" and shrugged it off. Yet the minute I've posted this you guys have had 3 attempts at getting it removed and all of a sudden care about how people see you.

Website barely functioned while ordering a minecraft server. Honestly should have taken it as a sign. Server was not provisioned within hours. Support ticket was opened within business hours, got escalated to "Technical" support, who proceeded to not reply at all.

There are a lot of things I wish that could be improved, and not many things which I'm proud of. Surf Hosting has its positives and negatives, but for me, the negatives far outweighed the positives. Surf Hosting is a terrible service and you should not purchase from it because they are unreliable and borderline incompetent against other hosts. Firstly, the user experience is horrible. Surf Hosting uses the default and inadequate pterodactyl theme, which is borderline the worst you can get. For example, I can't even use the editor to find things with "control + f" properly; I have to copy and paste my configuration files into sublime text to easily edit it. From my experience, other hosts have better file editors and panels. They constantly say that they will soon upgrade to the "Pelican Panel", but it's been weeks and the amount of response they have give to their customers is precisely 0. Furthermore, their unreliability only adds to their incompetence. Surf Hosting constantly changes their prices and discontinues services without any prior warnings. For example, if a user purchases a service at $35/mo, and the price changes to $20/mo, they will not be able to use the new price and will be stuck at $35/mo unless they cancel their service, migrate all their files, update network allocations and databases. This works the other way around, and you'd pay $20/mo even if the price rose to $30/mo, but it only shows that they haven't made up their mind about their pricing yet. Moreover, the most important factor might not be prices or user experience, but their literal service itself. From my experience with Surf Hosting—which is about 1 month—they have constantly went through impromptu downtime, especially on weekends and holidays when players play the most. Their "Entrepreneur" manager just stated on their announcements channel, "All customers located in Germany & New York will be transferred to NeoProtect which will result in an IP change" without any prior warning. An IP change will result in server developers having to change every configuration file which uses any external database to reflect the new endpoint, change their DNS records, and on top of that, simply not be able to play this weekend from "Saturday, May 18, 9:30 PM UTC to Sunday, May 19, 8:00 AM UTC. This means that anyone living in India, Pakistan, Philippenes, and North America will not be able to play during their peak times. It would be tolerable if this sort of thing happened once every month or two, but it's quite literally happening every week. It's time to move on to a new host. Although their service and user experience is borderline unacceptable, their prices might sway your eyes into purchasing from them. Previously, Surf Hosting allowed its users to use Aikar's flags, something which practically every minecraft server host allows, that modifies your JVM startup flags to optimize your java garbage collection. Without it, you run the risk of constant crashes and low performance. Guess what? they've disallowed it. Their only response is, "That wouldn't be doable on shared hosting for every server to be running on Aikar flags." This is just scammy behavior, and goes to show that Surf Hosting does not give you what they promised. Unlike hosts like Bloom Host, Sparked Hosting, HostHavoc, and practically every well-known minecraft server host, Surf Hosting limits your ability to tweak your own JVM flags, which means that they don't really give you as much RAM as they say they do. When consulting them about this, they say things like, "Most of our income comes from dedicated servers. Please buy one." This shows how little they care for their customers. Their support team is quite active, but even then, they're only helping customers use a borderline unusable service. Their prices are not worth the downtime and user experience, and I would not recommend it at all, even if you're broke; it is not worth it. Either self-host it, use Oracle Cloud and host it for free, or use another host such as Sparked Host, which at least doesn't have a 12 hour long downtime every weekend and an amazing panel, and doesn't deceive customers by limiting their startup flags, while retaining below-average prices. In conclusion, there is no valid reason to use Surf Host. Their prices are cheap, but you're paying for something which you can't tune to your standards—a service which goes down without warning, or at least has been, every weekend for the last month. Unless you pay "$349/mo for life" for a dedicated server, you will not receive the benefits other hosts offer for less than a tenth of that price. Surf Hosting is not the "pinnacle of server hosting," as they say. Rather, they're a scammy work of art that uses their sales staff to lie to their customers with false promises.