Justin P.
Charge back that shit host.
I stopped using their services. Server is down for a whole week. They still charged me 300$. They refused to give me a refund so i decided to do a charge back from my creditcard.

We have gone through various hosting providers over the years and saw that there was always something missing in every provider, whether it be reliability, performance, support, or just morals as a whole. Many providers use outdated hardware and the ones who do in fact use higher-end hardware consume lots of power and other resources, leaving behind a huge carbon footprint. Surf Hosting was created as an all-in-one solution.Highest quality out there, treating customers like human beings instead of a number, no matter how large we get. These are the very baseline of core values that drive our success here at Surf Hosting. We believe that if you do good for the world, the world does good for you - Which is why we are committed to contributing 3.4% of our profits towards carbon removal and tree planting for a greener future.
Surf Hosting (surfhosting.co) has 131 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing131 approved reviews, newest moderated first
Justin P.
I stopped using their services. Server is down for a whole week. They still charged me 300$. They refused to give me a refund so i decided to do a charge back from my creditcard.
JR
Surf hosting got breached again. Seems like a staff member with admin perms got ratted, causing the discord server to be completely nuked and possible data loss on the servers. This is unacceptable as a host, this is like their 3rd breach in a few months.
Gwen C.
Extremely good customer service, I had got a Minecraft server originally and my kids stopped using it entirely so I asked to switch it to a vps for the remainder of my service time and they instantly where there to help me, I recommend them for any server need you could need they WILL help you
Response from Surf HostingNov 11, 2024
Hey Gwen Casmira We’re thrilled to hear that our customer service exceeded your expectations and that we could assist you with switching your Minecraft server to a VPS. It’s our goal to be responsive and accommodating to your needs, and your recommendation means the world to us. We’re here to help with any server needs you have, now and in the future. Best regards, Geoff C. | Manager, Community & Engagement Surf Hosting LLC E: [email protected]
Ben O.
I've been using them for a few months as they were a much cheaper alternative to other hosters. Their customer service is also amazingly helpful!
Response from Surf HostingNov 6, 2024
Hey Ben. Thank you for your kind feedback! We’re so glad to hear that you’ve found us to be a cost-effective alternative and that our customer service has been amazingly helpful. Your satisfaction means a lot to us, and we appreciate you choosing us for your hosting needs. Best regards, Geoff C. | Manager, Community & Engagement Surf Hosting LLC E: [email protected]
Roberto B.
I think it's an excellent option if you want to have your own server since they are very friendly and fast in serving you and they help you with whatever you need.
Response from Surf HostingNov 6, 2024
Hey Roberto Benitez. Thank you for sharing your experience! We’re thrilled to hear that you find our service to be an excellent option for hosting your own server. Our team takes pride in being friendly, responsive, and helpful with any support you need. Your satisfaction is our priority, and we’re glad we could meet your expectations. Best regards, Geoff C. | Manager, Community & Engagement Surf Hosting LLC E: [email protected]
Harley C.
amazing service and amazing prices all the staff are so friendly and so helpful WILL be continue Buying.
Response from Surf HostingNov 6, 2024
Hey Harley. Thank you for your amazing feedback! We’re delighted that you find our service and prices exceptional and appreciate our friendly and helpful staff. It’s fantastic to hear that you plan on continuing to work with us. Best regards, Geoff C. | Manager, Community & Engagement Surf Hosting LLC E: [email protected]
outbox S.
The worst hosting company The worst hosting company you will ever encounter—they're a scam! Don’t let the prices convince you. They have terrible support and will randomly change prices without notifying you. The number of server crashes and issues is unacceptable. They are associated with doxxers and DDoS attackers.
Response from Surf HostingOct 30, 2024
Hey Outbox I’m sorry to hear about your negative experience with us. I want to clarify a few points. We haven’t made any recent price changes, and we always provide notice ahead of time. Any changes affect new orders only, so your original pricing should remain locked in. If this isn't the case, and experienced a price increase a few months back on an existing order, please open a ticket so we can amend it and provide you with a refund on the difference. Regarding server issues, we haven’t received any recent tickets matching your description. If you experienced problems, I encourage you to open a ticket in the future. Our team is always ready to assist you! I’m also unclear about your mention of being associated with doxxers and DDoS attackers. We’ve flagged this review with Trustpilot, as we believe it doesn’t reflect a genuine experience. If you’d like to discuss this further, please reach out to me directly at [email protected]. I’d be happy to have a constructive conversation. Best, Brayden Q. | Director of Customer Experience Surf Hosting
Panda_xD
Terrible Support
Response from Surf HostingOct 21, 2024
Hey Panda, I’m truly sorry to hear about your experience with our support. We always aim to provide high-quality assistance, and it's disappointing to know we fell short in your case. Please reach out to me directly at [email protected]. I would appreciate the opportunity to understand what didn’t meet your expectations so we can improve. Thank you for your feedback, and I hope to hear from you soon. [EDIT] 30/10/24 Still waiting for a response Regards, Brayden Q. | Director of Customer Experience Surf Hosting