Surety Solutions, A Gallagher CompanyAt Surety Solutions, A Gallagher Company,we are committed to daily upholding our culture of trust, honesty and great customer service. We make getting surety bonds easy. Our team writes bonds in all 50 states, the Virgin Islands, Guam and Puerto Rico.
Surety Solutions, A Gallagher Company (suretysolutions.com) has 13 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 2 reviews with 1 star · Clear filters
gail L.
They have a VERY sleezy way of advertising! Whenever I call my local telephone company (Fidium @ 844-968-7224), "Surety Solutions Insurance Services" appears both on my screen and in my call history. And, yes, I do reach Fidium. I find this to be extremely unethical!! And speaks volumes about the owner of this "business".
Eric
Dismal. By their mistake, they approved a bond for a car title for me. After lots of back and forth, literally TEN DAYS of correspondence with me as the intermediary between DMV, tax collector, and Surety Solutions, I was told they could not issue my bond. Okay, annoying, but that's okay. They tried to get things right up to that point and were polite. They told me they would give me a refund. One month later and I'm checking my credit cards, but guess what... no refund. Nice. I email them and they tell me that Arthur J. Gallagher, the new owner, instituted a policy where they put my money in a black box to ostensibly be reviewed for refund. Not only that, but after holding it for a month they told me it would take an "unknown number of days" more to get a refund to me. It's not my fault you approved my bond as I'm not the one claiming to be a bond expert here, that's your responsibility. There's nothing complicated about it, stop fondling my hundred bucks after we dissolved the bond that I paid for and give it back.
Response from Surety Solutions, A Gallagher CompanySep 15, 2020
Hello Eric, I'm sorry your experience with getting your surety bond was less than great. We strive to make the process of getting a surety bond quick and easy. Unfortunately, this isn't what you experienced with your transaction. We have since updated our application to prevent this situation from happening in the future. Regarding your requested refund, please know that it currently being processed and you will receive it, shortly. I’m sorry the processing time has taken longer than we anticipated and we have escalated your refund, so you will receive it as soon as possible. If there is anything we can do for now or in the future, please don’t hesitate to reach out to me directly at [email protected]. We would love to provide you with 5-star service if given the opportunity. Thank you. – Beau C.
